Connect Software on Windows XP

Bethsky · 05-17-2007, 01:01 PM

Browsing the connect store via the desktop connect software my author search seemed to hang (10 mins), I proceeded to "end session" via the windows "task manager".
On re-entering the connect software all that shows is the library content I have downloaded in the past, the left side window that normally shows the file structure, econnect store icon, reader gadget, etc, is gone. I just have the one pane. I tried to remove the software and reinstall, reboot, etc..
Spent 3 hours last night with Sony attempting to transfer me to level 2 support, numerous disconnected calls, finally connected to level 2 support for Audio! Very frustrated. Can anyone help?

jimmyzou · 05-17-2007, 07:15 PM

I met this situation also, finally I have to reinstall my windows system to make the software working.

JSWolf · 05-17-2007, 07:15 PM

Try using a restore point to the point just before you originally installed the connect software. I had to do that to my mother's laptop when the wireles network card software would not install when I had to uninstall and earlier version to intall the latest version.

05-17-2007, 01:01 PM	#1
Bethsky JM Posts: 2 Karma: 10 Join Date: May 2007 Location: US Device: prs-500, T\|X	Connect Software on Windows XP Browsing the connect store via the desktop connect software my author search seemed to hang (10 mins), I proceeded to "end session" via the windows "task manager". On re-entering the connect software all that shows is the library content I have downloaded in the past, the left side window that normally shows the file structure, econnect store icon, reader gadget, etc, is gone. I just have the one pane. I tried to remove the software and reinstall, reboot, etc.. Spent 3 hours last night with Sony attempting to transfer me to level 2 support, numerous disconnected calls, finally connected to level 2 support for Audio! Very frustrated. Can anyone help?

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05-17-2007, 07:15 PM	#2
jimmyzou Connoisseur Posts: 96 Karma: 11 Join Date: Jul 2006 Location: Montreal Device: Sony Reader; Kobo; Nook color	I met this situation also, finally I have to reinstall my windows system to make the software working.

05-17-2007, 07:15 PM	#3
JSWolf Resident Curmudgeon Posts: 76,489 Karma: 136564766 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Try using a restore point to the point just before you originally installed the connect software. I had to do that to my mother's laptop when the wireles network card software would not install when I had to uninstall and earlier version to intall the latest version.

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