Can't connect kobo aura h2o to computer

like00111 · 06-08-2015, 03:19 PM

Just got my kobo today and when I go to try and connect my kobo to my computer via usb I have to do it twice just for the window to pop up where it says "computer detected"
When I go to select connect nothings happens. I can't even touch the exit or cancel button. Its like it just freezes up and wont do anything unless I unplug it.

Any help?

EDIT: actually seems like it won't register any of my presses.

Danbo · 06-08-2015, 03:47 PM

Is it a Windows PC? If so, try to connect your ereader to a Linux or Mac OS computer. That might fix the problem.

pbrown · 06-08-2015, 05:19 PM

Hi like00111,
I had a similar problem with a new Aura HD. My Aura HD would charge up the battery through the usb cable ok, but the PC would not recognize it. The "e-reader" button on Kobo Desktop would not highlight-up, and I could not connect to Calibre, but I could load books onto an SD card and load the card on the Kobo, and the Kobo would read what I put onto the card ok. I ended up calling their customer support number and resolved the problem through interaction with them (eventually a new unit was sent out to me). You may want to first try using a different usb cable and or try to connect your reader to another PC just to establish where the problem lies before calling them.
Just my 2 cents with them, they are very friendly to talk to over the phone, and are very helpful within their skill radius, but their diagnostic skill set seems to be limited to "simple" problems. None the less, your calling them will get your problem registered into their system so it can be dealt with.

best regards,

06-08-2015, 03:19 PM	#1
like00111 Member Posts: 14 Karma: 10 Join Date: May 2015 Device: kobo aura h2o	Can't connect kobo aura h2o to computer Just got my kobo today and when I go to try and connect my kobo to my computer via usb I have to do it twice just for the window to pop up where it says "computer detected" When I go to select connect nothings happens. I can't even touch the exit or cancel button. Its like it just freezes up and wont do anything unless I unplug it. Any help? EDIT: actually seems like it won't register any of my presses. Last edited by like00111; 06-08-2015 at 03:23 PM.

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06-08-2015, 03:47 PM	#2
Danbo Member Posts: 12 Karma: 10 Join Date: May 2015 Location: Ukraine Device: Kobo Aura H2O	Is it a Windows PC? If so, try to connect your ereader to a Linux or Mac OS computer. That might fix the problem.

06-08-2015, 05:19 PM	#3
pbrown Junior Member Posts: 6 Karma: 10 Join Date: Apr 2015 Device: Kobo Aura HD	Hi like00111, I had a similar problem with a new Aura HD. My Aura HD would charge up the battery through the usb cable ok, but the PC would not recognize it. The "e-reader" button on Kobo Desktop would not highlight-up, and I could not connect to Calibre, but I could load books onto an SD card and load the card on the Kobo, and the Kobo would read what I put onto the card ok. I ended up calling their customer support number and resolved the problem through interaction with them (eventually a new unit was sent out to me). You may want to first try using a different usb cable and or try to connect your reader to another PC just to establish where the problem lies before calling them. Just my 2 cents with them, they are very friendly to talk to over the phone, and are very helpful within their skill radius, but their diagnostic skill set seems to be limited to "simple" problems. None the less, your calling them will get your problem registered into their system so it can be dealt with. best regards,

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