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Old Today, 05:55 AM   #1
drofgnal
Wizard
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Amazon CS
Is there a way to actually contact amazon CS? They seem to have buried ‘contact us’ under a barrage of AI self help. When I finally get to a chat, it’s just an AI generated chat that ultimately just does a big ‘do loop’ back to a menu of self help options. Very frustrating? Anyone know how to beat this and actually get a customer service rep?
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Old Today, 06:12 AM   #2
Quoth
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Google seems the same.
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Old Today, 06:20 AM   #3
Dr. Drib
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Welcome to the future. Ed Wood was ahead of his time when he wrote this dialogue for Criswell.

Now: Welcome to the future!

https://www.google.com.pe/search?q=c...6H14gVWjM,st:0
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Old Today, 07:04 AM   #4
John F
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Quote:
Originally Posted by drofgnal View Post
Is there a way to actually contact amazon CS? They seem to have buried ‘contact us’ under a barrage of AI self help. When I finally get to a chat, it’s just an AI generated chat that ultimately just does a big ‘do loop’ back to a menu of self help options. Very frustrating? Anyone know how to beat this and actually get a customer service rep?
I agree that it is too hard to get a person. I tried the chat and eventually got to a callback (I didn't try the callback).

Good luck.
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Old Today, 09:11 AM   #5
pdurrant
The Grand Mouse 高貴的老鼠
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I've found that the "Request a Phone Call" works quite well.
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Old Today, 10:23 AM   #6
tomsem
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Quote:
Originally Posted by pdurrant View Post
I've found that the "Request a Phone Call" works quite well.
This. Just did this a few days ago. l got a call back immediately and hold time was less than a minute.

That said we spent probably 30 minutes without resolution of the issue (I was trying to restore a book accidentally deleted from my library). It ended with him creating a ticket, and the book reappeared the next morning.
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