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#1 |
Zealot
![]() Posts: 133
Karma: 10
Join Date: Sep 2016
Device: Kobo Sage, Kobo Aura One, Nook Simple Touch, Nook Glowlight,
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VIP status not renewing
My VIP status is active, next renewal 17 of July. This is clearly in the past. It is set to auto-renew using points, and I have enough points.
Why has it not renewed? Kobo help system has told me that I have been given a 10 day grace period. Why? I have said I want it renewed. Is this happening to anyone else? yes my payment thing is still valid. I bought a book just now to verify that. Every previous year this has worked. |
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#2 |
Zealot
![]() Posts: 133
Karma: 10
Join Date: Sep 2016
Device: Kobo Sage, Kobo Aura One, Nook Simple Touch, Nook Glowlight,
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I discovered I could manage it by hand and renew it by spending the money even though it said odd things about how it had expired and they were sorry to lose me. They took the money, sent me an email saying I'd renewed, and it still says next renewal date 17th of July. I think I'll contact support again. Also the code for a free book doesn't work but that's a problem most years.
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#3 | |
Custom User Title
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Karma: 62040409
Join Date: Oct 2018
Location: Canada
Device: Kobo Libra H2O, formerly Aura HD
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Quote:
It's unfortunate as that list is... not very expansive and there's an overabundance of romances or romances disguised as other genres. |
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#4 |
Resident Curmudgeon
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Karma: 131375774
Join Date: Nov 2006
Location: Roslindale, Massachusetts
Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3
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If a book is mainly a romance, romance should be the first genre listed.
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#5 |
Custom User Title
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 9,004
Karma: 62040409
Join Date: Oct 2018
Location: Canada
Device: Kobo Libra H2O, formerly Aura HD
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#6 |
Zealot
![]() Posts: 133
Karma: 10
Join Date: Sep 2016
Device: Kobo Sage, Kobo Aura One, Nook Simple Touch, Nook Glowlight,
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#7 |
Custom User Title
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 9,004
Karma: 62040409
Join Date: Oct 2018
Location: Canada
Device: Kobo Libra H2O, formerly Aura HD
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Oof. I'd go into the chat support and see if they can help.
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