How to report bugs in Adobe Digital Editions (ADE)

pdurrant · 09-04-2009, 06:44 AM

After looking hard, I find there is a bug report/feature request form for Adobe Digital Editions on the Adobe web site. It's here:

https://www.adobe.com/cfusion/mmform...?name=wishform

Just choose "Digital Editions" from the pop-up list.

Valloric · 09-04-2009, 01:03 PM

It's of little use if they "normally do not send personal replies to feature requests or bug reports". Even if they "read each and every message". A bug report or feature request needs feedback, at the very least of the confirmed/denied type. Otherwise you may as well be talking to a wall.

I've always found companies that have these "send us bug reports but we won't reply in any way" policies see them as more of a checklist item, so people can't complain that they don't have it. I'm not saying Adobe is like this, but I am saying this kind of behaviour is annoying, frustrating and above all, counterproductive.

09-04-2009, 06:44 AM	#1
pdurrant The Grand Mouse 高貴的老鼠 Posts: 72,513 Karma: 309063598 Join Date: Jul 2007 Location: Norfolk, England Device: Kindle Voyage	How to report bugs in Adobe Digital Editions (ADE) After looking hard, I find there is a bug report/feature request form for Adobe Digital Editions on the Adobe web site. It's here: https://www.adobe.com/cfusion/mmform...?name=wishform Just choose "Digital Editions" from the pop-up list.

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09-04-2009, 01:03 PM	#2
Valloric Created Sigil, FlightCrew Posts: 1,982 Karma: 350515 Join Date: Feb 2008 Device: Kobo Clara HD	It's of little use if they "normally do not send personal replies to feature requests or bug reports". Even if they "read each and every message". A bug report or feature request needs feedback, at the very least of the confirmed/denied type. Otherwise you may as well be talking to a wall. I've always found companies that have these "send us bug reports but we won't reply in any way" policies see them as more of a checklist item, so people can't complain that they don't have it. I'm not saying Adobe is like this, but I am saying this kind of behaviour is annoying, frustrating and above all, counterproductive.

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