TL3/626 Can't write on internal memory

sulfi · 09-22-2016, 02:20 PM

Hello,

My touch lux 3 is brand new from this morning.
I'm trying to update the firmware.

When i'm trying with the wifi to do the update i have always an error that the file is corrupted.

When i copy on the internal memory, the files disappear when i reboot....
The ereader never finds the files. I connect the all back, and no update files on the ereader.
When i do a new folder on the internal memory and i reboot, no new folder.

What im doing wrong ?

PS: it's my second touch lux 3, for the first one the wifi never worked.....

Can someone please help me ?

brucelee · 09-23-2016, 08:53 AM

You're one unlucky guy. I never had such issues with any of my PB devices. Did you try a factory reset?

DaleDe · 09-30-2016, 01:16 PM

I would suggest reformatting the memory after backing up the data. The manual should tell the steps or go to the web site.

Dale

brucelee · 11-02-2016, 12:04 PM

Did you figure anything out?
I seem to be in the same position now. My PB TL3 went out of battery over night and since then the internal memory is read-only.
Tried factory reset, formatting, FW update. No luck yet.

Edit:
Tried deleting partition with gParted from Ubuntu PC, created new fat32 partition. I've mounted the partition and it was empty. After disconnecting and reconnecting things were back like nothing happened.

brucelee · 11-02-2016, 01:36 PM

I've sent an email to the PB customer support. Hopefully they'll come up with a solution.

Quote:

Hello,

I have my Touch Lux 3 since July 2015 and I never had any issues with it until a couple of days ago.
The thing is that the device went out of battery over night and since then I can't change anything in the internal memory.
I've tried formatting, factory reset, upgrading firmware, formatting with an Ubuntu PC. Nothing happened.
If I connect the device to the PC, create a folder, safely remove the device and reconnect it to the PC the folder disappears. If I remove something from the device library app and reboot the device it shows up again.
It seems that whatever I do I can't bring any change to the internal memory. Settings, books, other files... Everything is read-only.

I also had quite a few models prior to upgrading to Touch Lux 3 (515, 624, 626-TL2) and I didn't encounter this issue.
I also have a memory card which seems to be writeable. I've tried removing the memory card before doing all the formatting and resetting stuff but with no luck.

The device wasn't dropped, wetted or anything like that. I have a cover case for it and I'm quite careful with it.

This issue seems to have happened to someone else too: https://www.mobileread.com/forums/sho...d.php?t=278728

Is there anything I can do about it?

nhedgehog · 11-02-2016, 02:32 PM

This sounds like an faulty micro SD card (flash memory) inside.
I think it started with PB626 that the previously soldered internal flash memory chip was replaced with a micro sd card inside a holder.
When I opend mine to repair the faulty LED cable I saw this micro sd card. I have some Micro SD cards here which show the same symptoms (no write access but read access), formating ending without doing anything. What prevented me from removing this card from the folder and make an image was, that I wasn't sure I could put it back safely.

PS: Under Linux it should be easier to access the faulty card. My system is XP.

brucelee · 11-02-2016, 02:36 PM

I thought about that too but I'd expect it to go wild after encountering a shock or something. Which was not the case.
Putting the card back is the reason I'm not getting it out in the first place too.

nhedgehog · 11-02-2016, 03:08 PM

I'm sure I read something about replacing the internal sd from Kobo or Tolino devices (reading the image and writing it on another sd).
I even searched for some images of the PB626 sd but it was strange, I couldn't find one.
Don't think there is a way around replacing that internal micro sd.

brucelee · 11-02-2016, 03:12 PM

Quote:

Originally Posted by nhedgehog

I even searched for some images of the PB626 sd but it was strange, I couldn't find one.

https://www.mobileread.com/forums/sho...05#post3209805

nhedgehog · 11-02-2016, 03:19 PM

Ok, I was not specific enough. I meant an micro sdcard-image, done with some tools like DiskImage.

Here is the thread:
https://www.mobileread.com/forums/sho...d.php?t=211265

brucelee · 11-02-2016, 03:20 PM

Oh, sorry. I assume nobody did remove the SD card from the device yet.

nhedgehog · 11-02-2016, 03:34 PM

This is how they do it for a Kobo HD (including Memory Upgrade).
https://www.youtube.com/watch?v=K_JNHvrLBiM

nhedgehog · 11-02-2016, 06:42 PM

Just checked it. It is very easy to get the micro sd out of it. Just press it down (the smaller side where the contacts are) and push it foreward to the smaller side where the contacts are. Getting it back is easy too. I'm now in the process of backing it up and writing it to another sd.

OK, update: After spending some time with it have to admit.
I wasn't able to back the sd card up and successfully write it on another card. I tried it under XP with MiniTool Partition wizard and USB-Image-Tool. The new SD-cards just created bootloops.
I guess that it would be possible under Linux but that is only speculation.

brucelee · 11-03-2016, 12:15 AM

Thanks for trying

brucelee · 11-03-2016, 11:52 AM

The guys from PB said I should contact the service center. So no alternative solution.

09-22-2016, 02:20 PM	#1
sulfi Junior Member Posts: 1 Karma: 10 Join Date: Sep 2016 Device: Touch lux 3	TL3/626 Can't write on internal memory Hello, My touch lux 3 is brand new from this morning. I'm trying to update the firmware. When i'm trying with the wifi to do the update i have always an error that the file is corrupted. When i copy on the internal memory, the files disappear when i reboot.... The ereader never finds the files. I connect the all back, and no update files on the ereader. When i do a new folder on the internal memory and i reboot, no new folder. What im doing wrong ? PS: it's my second touch lux 3, for the first one the wifi never worked..... Can someone please help me ?

11-02-2016, 12:04 PM	#4
brucelee Addict Posts: 352 Karma: 188498 Join Date: Jan 2015 Location: Romania Device: Kobo Aura One	Did you figure anything out? I seem to be in the same position now. My PB TL3 went out of battery over night and since then the internal memory is read-only. Tried factory reset, formatting, FW update. No luck yet. Edit: Tried deleting partition with gParted from Ubuntu PC, created new fat32 partition. I've mounted the partition and it was empty. After disconnecting and reconnecting things were back like nothing happened. Last edited by brucelee; 11-02-2016 at 01:12 PM.

11-02-2016, 02:32 PM	#6
nhedgehog Guru Posts: 774 Karma: 625816 Join Date: Sep 2013 Device: EnergySistemEreaderPro, Nook STG, Pocketbook 622, Bookeen Cybooks ...	Solution? This sounds like an faulty micro SD card (flash memory) inside. I think it started with PB626 that the previously soldered internal flash memory chip was replaced with a micro sd card inside a holder. When I opend mine to repair the faulty LED cable I saw this micro sd card. I have some Micro SD cards here which show the same symptoms (no write access but read access), formating ending without doing anything. What prevented me from removing this card from the folder and make an image was, that I wasn't sure I could put it back safely. PS: Under Linux it should be easier to access the faulty card. My system is XP. Last edited by nhedgehog; 11-02-2016 at 02:35 PM.

11-02-2016, 06:42 PM	#13
nhedgehog Guru Posts: 774 Karma: 625816 Join Date: Sep 2013 Device: EnergySistemEreaderPro, Nook STG, Pocketbook 622, Bookeen Cybooks ...	Just checked it. It is very easy to get the micro sd out of it. Just press it down (the smaller side where the contacts are) and push it foreward to the smaller side where the contacts are. Getting it back is easy too. I'm now in the process of backing it up and writing it to another sd. OK, update: After spending some time with it have to admit. I wasn't able to back the sd card up and successfully write it on another card. I tried it under XP with MiniTool Partition wizard and USB-Image-Tool. The new SD-cards just created bootloops. I guess that it would be possible under Linux but that is only speculation. Last edited by nhedgehog; 11-02-2016 at 08:15 PM.

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09-23-2016, 08:53 AM	#2
brucelee Addict Posts: 352 Karma: 188498 Join Date: Jan 2015 Location: Romania Device: Kobo Aura One	You're one unlucky guy. I never had such issues with any of my PB devices. Did you try a factory reset?

09-30-2016, 01:16 PM	#3
DaleDe Grand Sorcerer Posts: 11,470 Karma: 13095790 Join Date: Aug 2007 Location: Grass Valley, CA Device: EB 1150, EZ Reader, Literati, iPad 2 & Air 2, iPhone 7	I would suggest reformatting the memory after backing up the data. The manual should tell the steps or go to the web site. Dale

11-02-2016, 02:36 PM	#7
brucelee Addict Posts: 352 Karma: 188498 Join Date: Jan 2015 Location: Romania Device: Kobo Aura One	I thought about that too but I'd expect it to go wild after encountering a shock or something. Which was not the case. Putting the card back is the reason I'm not getting it out in the first place too.

11-02-2016, 03:08 PM	#8
nhedgehog Guru Posts: 774 Karma: 625816 Join Date: Sep 2013 Device: EnergySistemEreaderPro, Nook STG, Pocketbook 622, Bookeen Cybooks ...	I'm sure I read something about replacing the internal sd from Kobo or Tolino devices (reading the image and writing it on another sd). I even searched for some images of the PB626 sd but it was strange, I couldn't find one. Don't think there is a way around replacing that internal micro sd.

11-02-2016, 03:19 PM	#10
nhedgehog Guru Posts: 774 Karma: 625816 Join Date: Sep 2013 Device: EnergySistemEreaderPro, Nook STG, Pocketbook 622, Bookeen Cybooks ...	Ok, I was not specific enough. I meant an micro sdcard-image, done with some tools like DiskImage. Here is the thread: https://www.mobileread.com/forums/sho...d.php?t=211265

11-02-2016, 03:20 PM	#11
brucelee Addict Posts: 352 Karma: 188498 Join Date: Jan 2015 Location: Romania Device: Kobo Aura One	Oh, sorry. I assume nobody did remove the SD card from the device yet.

11-02-2016, 03:34 PM	#12
nhedgehog Guru Posts: 774 Karma: 625816 Join Date: Sep 2013 Device: EnergySistemEreaderPro, Nook STG, Pocketbook 622, Bookeen Cybooks ...	This is how they do it for a Kobo HD (including Memory Upgrade). https://www.youtube.com/watch?v=K_JNHvrLBiM

11-03-2016, 12:15 AM	#14
brucelee Addict Posts: 352 Karma: 188498 Join Date: Jan 2015 Location: Romania Device: Kobo Aura One	Thanks for trying

11-03-2016, 11:52 AM	#15
brucelee Addict Posts: 352 Karma: 188498 Join Date: Jan 2015 Location: Romania Device: Kobo Aura One	The guys from PB said I should contact the service center. So no alternative solution.

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