12-26-2009, 08:07 AM
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#1 |
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Junior Member
 Posts: 1
Karma: 10
Join Date: Dec 2009
Device: Sony PRS-300
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an error occurred while downloading the software
Hey guys,
Each time I attempt to install the software it gives me the error message 'An error occurred while downloading the software'. 'Please check internet connection and try again.' The only problem is that there is nothing wrong with my connection. Any one know how to resolve the problem? |
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12-26-2009, 08:33 AM
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#2 |
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Wizard
 
Posts: 1,115
Karma: 2718
Join Date: Dec 2009
Location: Texas
Device: iPad
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My guess is the Sony servers were busy, or having problems. If you internet connection is good, and you are following the directions I wager it will work soon....
I did not install, and do not use the Sony software, I know from my electronic music hobby that Sony makes very buggy software.... |
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12-26-2009, 08:34 AM
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#3 |
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Addict
Posts: 344
Karma: 1222222
Join Date: Aug 2009
Location: Florida
Device: Sony PRS-505
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Have you tried saving the install file to your computer first? Then you can get off the internet and try to install it. Either the site is still really busy or something could be blocking the installation. But I just downloaded both versions (saving not installing) and not had any problems. The Sony site did take a few minutes to load.
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12-26-2009, 08:47 AM
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#4 |
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The Dank Side of the Moon
Posts: 35,872
Karma: 118716293
Join Date: Sep 2009
Location: Denver, CO
Device: Kindle2; Kindle Fire
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The were having overload problems yesterday as was B&N.
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12-26-2009, 09:15 AM
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#5 |
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eBook Enthusiast
Posts: 85,544
Karma: 93383043
Join Date: Nov 2006
Location: UK
Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6
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You can download the software directly from the Sony site here:
http://ebookstore.sony.com/download/ |
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12-26-2009, 12:06 PM
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#6 |
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Junior Member
Posts: 1
Karma: 10
Join Date: Dec 2009
Device: sony reader
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I finally got mine downloaded after 12 hours of trying now i cannot register an account because entering correctly my postal code in Canada,the Sony site says I am not in Canada and cannot register from overseas( I am in canada). An hour on chat help and now an hour on hold for help on the phone.Not impressed.if it wasn't an xmas present I would already be on my way to take this junk back.
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12-27-2009, 01:19 PM
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#7 |
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Addict
Posts: 242
Karma: 177
Join Date: Nov 2007
Location: Amsterdam
Device: sony 505
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The software is junk
not the reader |
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12-27-2009, 01:55 PM
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#8 | |
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The Dank Side of the Moon
Posts: 35,872
Karma: 118716293
Join Date: Sep 2009
Location: Denver, CO
Device: Kindle2; Kindle Fire
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Quote:
 Interesting that the majority of people don't have any issues with it. 
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