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#1 |
Wizard
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Karma: 7838248
Join Date: Dec 2009
Device: Ipad Pro/Kindle Oasis 3/iPhone 13 Pro Max
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Amazon CS
Is there a way to actually contact amazon CS? They seem to have buried ‘contact us’ under a barrage of AI self help. When I finally get to a chat, it’s just an AI generated chat that ultimately just does a big ‘do loop’ back to a menu of self help options. Very frustrating? Anyone know how to beat this and actually get a customer service rep?
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#2 |
the rook, bossing Never.
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Karma: 89531599
Join Date: Jun 2017
Location: Ireland
Device: All 4 Kinds: epub eink, Kindle, android eink, NxtPaper11
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Google seems the same.
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#3 |
Grand Sorcerer
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Karma: 55647515
Join Date: Jan 2007
Location: Peru
Device: Kindle: Oasis 3, Voyage WiFi; Kobo: Libra 2, Aura One
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Welcome to the future. Ed Wood was ahead of his time when he wrote this dialogue for Criswell.
Now: Welcome to the future! https://www.google.com.pe/search?q=c...6H14gVWjM,st:0 Last edited by Dr. Drib; 07-04-2024 at 06:24 AM. |
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#4 | |
Grand Sorcerer
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Karma: 66969631
Join Date: Feb 2009
Device: Kobo Glo HD
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Quote:
Good luck. |
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#5 |
The Grand Mouse 高貴的老鼠
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Karma: 307935764
Join Date: Jul 2007
Location: Norfolk, England
Device: Kindle Voyage
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I've found that the "Request a Phone Call" works quite well.
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#6 |
Grand Sorcerer
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Karma: 26963509
Join Date: Apr 2009
Location: USA
Device: iPhone 15PM, Kindle Scribe, iPad mini 6, PocketBook InkPad Color 3
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This. Just did this a few days ago. l got a call back immediately and hold time was less than a minute.
That said we spent probably 30 minutes without resolution of the issue (I was trying to restore a book accidentally deleted from my library). It ended with him creating a ticket, and the book reappeared the next morning. |
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#7 |
Grand Sorcerer
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Karma: 66969631
Join Date: Feb 2009
Device: Kobo Glo HD
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I agree that a callback is the way to go. But it should be easier to get to the page to request a callback.
And at this point, I don't expect any sort of technical issue to get resolved quickly by Amazon. Edit: I've bookmarked the callback page. Hopefully the link will stay valid. Last edited by John F; 07-04-2024 at 11:05 AM. |
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#8 | |
monkey on the fringe
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Karma: 158500174
Join Date: May 2010
Location: Seattle Metro
Device: Moto E6, Echo Show
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#9 |
Readaholic
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Karma: 90000000
Join Date: Sep 2011
Location: South Georgia
Device: Surface Pro 6 / Galaxy Tab A 8"
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This is the best option and is very quick for me. Usually less than 10 minutes for the call back and a hold of less than 30 seconds.
Thank you. I just added this to my phone contacts. ![]() Apache |
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#10 |
Wizard
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Karma: 26050790
Join Date: Sep 2017
Device: PW3, Fire HD8 Gen7, Moto G7, Sansa Clip v2, Ruizu X26
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Just Google it. It's the first hit that comes up:
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#11 |
Wizard
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Karma: 7838248
Join Date: Dec 2009
Device: Ipad Pro/Kindle Oasis 3/iPhone 13 Pro Max
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Thanks to all. I didn’t want a phone call, what I wanted was for Amazon to have a digital record of what i was saying, maybe it would be forwarded. A phone call will stop with the person on the phone. I’m going to try this: cs-reply@amazon.com
I don’t need any immediate help, I just wanted to complain about the changes to their deals of the day format, paltry selection of late, and thier recent practice of passing off public domain books for 1.99 in thier ‘deals of the day’ list. Last edited by drofgnal; 07-05-2024 at 05:42 AM. |
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#12 | |
Grand Sorcerer
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Karma: 26963509
Join Date: Apr 2009
Location: USA
Device: iPhone 15PM, Kindle Scribe, iPad mini 6, PocketBook InkPad Color 3
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