Is my Kindle DX dead?!?!

Over · 01-24-2010, 07:57 AM

I don't know what happened. I just received it 4 days ago and today it stopped working in my hands!

I woke it up to show it to my girlfriend. I selected a comic book and noticed that it wasn't showing the pictures properly: they were rotated. No, it wasn't related to the Kindle's orientation. It was the opposite! When the Kindle was in portrait mode, the image was in landscape and vice versa!

I started pressing the buttons (alt + Q, alt + W, etc) to see if there was a command that rotated images. Then it froze!

I've turned it off and now I can't turn it on. I slide the power switch, nothing. I slide and hold for a few seconds, nothing.

The battery should be full, but I connected to the USB to charge, but it doesn't turn on!

What's happening? What can I do?!!!!

HarryT · 01-24-2010, 08:19 AM

Have you tried doing a reset? Slide and hold the power switch for 15s; the Kindle should reboot.

Over · 01-24-2010, 08:25 AM

Quote:

Originally Posted by HarryT

Have you tried doing a reset? Slide and hold the power switch for 15s; the Kindle should reboot.

What a relief! It worked! I was dismayed with my bad luck.

, Harry!

But I still don't understand what crashed it... But at least it's working.

HarryT · 01-24-2010, 08:39 AM

Happy to hear that it worked. Was it a PDF that you were viewing? Perhaps there's something about it that the Kindle doesn't like. To say that the Kindle's PDF support is "elementary" is being kind to it.

jmb3861 · 01-28-2010, 02:53 PM

Oh, thank you. My Kindle just died for the first time in my year of owning it. I had just purchased a book, tried to go to the home page, and Voila' - nothing, not even a screen saver. So I got on the web and started to search and found this website. Much relieved that it was something as simple as a re-boot. I thought I was going to cry. Now, I'm back to reading and smiling.

badgoodDeb · 01-28-2010, 04:45 PM

There IS a button for screen orientation (press the font button; it's a sub option in there) and if you were pressing lots of buttons trying to fix the orientation, it may have gotten wedged. It takes a little time to reorient the screen .... and pressing lots of buttons could conceivably confuse it. (caveat: I only have the Kindle II, not the DX)

01-24-2010, 07:57 AM	#1
Over Wizard Posts: 1,462 Karma: 6061516 Join Date: May 2008 Location: Cascais, Portugal Device: Kindle PW, Samsung Galaxy Note Pro 12.2", OnePlus 6	Is my Kindle DX dead?!?! I don't know what happened. I just received it 4 days ago and today it stopped working in my hands! I woke it up to show it to my girlfriend. I selected a comic book and noticed that it wasn't showing the pictures properly: they were rotated. No, it wasn't related to the Kindle's orientation. It was the opposite! When the Kindle was in portrait mode, the image was in landscape and vice versa! I started pressing the buttons (alt + Q, alt + W, etc) to see if there was a command that rotated images. Then it froze! I've turned it off and now I can't turn it on. I slide the power switch, nothing. I slide and hold for a few seconds, nothing. The battery should be full, but I connected to the USB to charge, but it doesn't turn on! What's happening? What can I do?!!!!

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01-24-2010, 08:19 AM	#2
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Have you tried doing a reset? Slide and hold the power switch for 15s; the Kindle should reboot.

01-24-2010, 08:39 AM	#4
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Happy to hear that it worked. Was it a PDF that you were viewing? Perhaps there's something about it that the Kindle doesn't like. To say that the Kindle's PDF support is "elementary" is being kind to it.

01-28-2010, 02:53 PM	#5
jmb3861 Junior Member Posts: 1 Karma: 10 Join Date: Jan 2010 Device: Kindle	Oh, thank you. My Kindle just died for the first time in my year of owning it. I had just purchased a book, tried to go to the home page, and Voila' - nothing, not even a screen saver. So I got on the web and started to search and found this website. Much relieved that it was something as simple as a re-boot. I thought I was going to cry. Now, I'm back to reading and smiling.

01-28-2010, 04:45 PM	#6
badgoodDeb Grand Sorcerer Posts: 8,516 Karma: 64095689 Join Date: Jan 2008 Location: Harrisburg outskirts Device: Palms, K1-4s, iPads, iPhones, KV, KO1	There IS a button for screen orientation (press the font button; it's a sub option in there) and if you were pressing lots of buttons trying to fix the orientation, it may have gotten wedged. It takes a little time to reorient the screen .... and pressing lots of buttons could conceivably confuse it. (caveat: I only have the Kindle II, not the DX)

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