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#1 |
JM
![]() Posts: 2
Karma: 10
Join Date: May 2007
Location: US
Device: prs-500, T|X
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Browsing the connect store via the desktop connect software my author search seemed to hang (10 mins), I proceeded to "end session" via the windows "task manager".
On re-entering the connect software all that shows is the library content I have downloaded in the past, the left side window that normally shows the file structure, econnect store icon, reader gadget, etc, is gone. I just have the one pane. I tried to remove the software and reinstall, reboot, etc.. Spent 3 hours last night with Sony attempting to transfer me to level 2 support, numerous disconnected calls, finally connected to level 2 support for Audio! Very frustrated. Can anyone help? |
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#2 |
Connoisseur
![]() Posts: 96
Karma: 11
Join Date: Jul 2006
Location: Montreal
Device: Sony Reader; Kobo; Nook color
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I met this situation also, finally I have to reinstall my windows system to make the software working.
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#3 |
Resident Curmudgeon
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 75,661
Karma: 134319570
Join Date: Nov 2006
Location: Roslindale, Massachusetts
Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3
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Try using a restore point to the point just before you originally installed the connect software. I had to do that to my mother's laptop when the wireles network card software would not install when I had to uninstall and earlier version to intall the latest version.
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