.acsm File Not Being Downloaded

[SomeSteve]

For the past week or so I've been having trouble downloading purchased books from the Kobo store onto my computer. When I click on "Download Now" on the website, instead of the acsm file downloading, a blank browser page is loaded (not in a new tab or window) and in the address bar there is a long address that begins with "https://acs4.kobo.com/fulfillment/URLLink.acsm?".

Sometimes when I've returned to the site later in the day the download has worked as usual (that is, as it should), but sometimes even that doesn't help, and despite repeated tries all I get is the empty window. I've restarted the browser, restarted the computer, cleared the browser cache, but none of those things seem to make any difference.

Is this happening to anybody else, or am I just lucky? And is there a way to get things working normally again?

[bluepeter]

The obvious first question is "have you checked your browser settings?" Are .acsm files explicitly set to download? If not, does adding the file type help you?

Apologies if you think I'm being patronising; I know it's an obvious point, but you haven't said anything about it.

[SomeSteve]

Originally Posted by bluepeter

The obvious first question is "have you checked your browser settings?" Are .acsm files explicitly set to download? If not, does adding the file type help you?

Apologies if you think I'm being patronising; I know it's an obvious point, but you haven't said anything about it.

No harm in asking the obvious. What's obvious to you may not be obvious to me, and indeed, this wasn't obvious to me. No, .acsm files are not listed, but under the question what the browser should do with other files, the box "Save files" is checked. And up until a few days ago, it has always saved them, and I haven't changed any settings or installed any new software. And as I said, waiting a while has fixed the problem -- until today.

[Sirtel]

Have you tried another browser, preferably without cookies or any customizations?

[SomeSteve]

Originally Posted by Sirtel

Have you tried another browser, preferably without cookies or any customizations?

Hours later still no luck with the browser I've been using. With a different browser, however, the .acsm files were promptly downloaded. So apparently within the last week or so something has fouled up my usual browser. Perhaps there was an update I've forgotten about that somehow gummed up the works.