Glo Kobo glo N613, is it dead?

kremi · 09-03-2019, 05:22 AM

Hello and welcome all members as it is my 1st post here.

I bought a defective reader, model as in topic.

Symptoms: does not turn on, reset is not helping, it wakes up when plugged into charger i was even able to bind it with kobo account and perform initial update, reader was visible with windows software, but now it is stuck on updating... screen.

I wanted to ask the experts, if there is anything I can do to revive it or is it only a paperweight now.

Thank you and Best Regards

davidfor · 09-03-2019, 08:23 AM

What reset have you done? Just pressed the pinhole reset button? Or a factory reset using the light button? And have you charged it?

You can probably will need to do a factory reset. Instructions to so so are at https://help.kobo.com/hc/en-us/artic...-your-Kobo-Glo.

It's likely that the problem is a failing SD card. You might need to replace it and restore an image to it to get the device going.

kremi · 09-06-2019, 08:38 AM

Hi davidfor,

Thank you for answer.

Charging brings device to a state where screen flickers and update... is displayed. The charging led sometimes stays on and sometimes not.

The device does not react to the buttons so I believe factory reset is not an option.

If it helps I can share the video(s) with described behaviours.

09-03-2019, 05:22 AM	#1
kremi Junior Member Posts: 2 Karma: 10 Join Date: Sep 2019 Device: Kobo glo N613	Kobo glo N613, is it dead? Hello and welcome all members as it is my 1st post here. I bought a defective reader, model as in topic. Symptoms: does not turn on, reset is not helping, it wakes up when plugged into charger i was even able to bind it with kobo account and perform initial update, reader was visible with windows software, but now it is stuck on updating... screen. I wanted to ask the experts, if there is anything I can do to revive it or is it only a paperweight now. Thank you and Best Regards

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09-03-2019, 08:23 AM	#2
davidfor Grand Sorcerer Posts: 24,905 Karma: 47303822 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	What reset have you done? Just pressed the pinhole reset button? Or a factory reset using the light button? And have you charged it? You can probably will need to do a factory reset. Instructions to so so are at https://help.kobo.com/hc/en-us/artic...-your-Kobo-Glo. It's likely that the problem is a failing SD card. You might need to replace it and restore an image to it to get the device going.

09-06-2019, 08:38 AM	#3
kremi Junior Member Posts: 2 Karma: 10 Join Date: Sep 2019 Device: Kobo glo N613	Hi davidfor, Thank you for answer. Charging brings device to a state where screen flickers and update... is displayed. The charging led sometimes stays on and sometimes not. The device does not react to the buttons so I believe factory reset is not an option. If it helps I can share the video(s) with described behaviours.

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