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#1 |
Wizard
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Karma: 16296696
Join Date: Sep 2022
Device: Kobo Libra 2
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Kobo Download Error
I just bought a Kobo book and attempted to download it with ADE as usual, and I get the error:
E_ADEPT_DOCUMENT_TOO_SHORT Various web sources indicates this means the book file I'm trying to download is corrupt. Do I have to contact Kobo support for this, or is there another solution? |
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#2 |
Grand Sorcerer
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Karma: 74358018
Join Date: Nov 2007
Location: Toronto
Device: Libra H2O, Libra Colour
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It's probably worth while reaching out to Kobo
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#3 |
Bibliophagist
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Karma: 152905840
Join Date: Jul 2010
Location: Vancouver
Device: Kobo Sage, Libra Colour, Lenovo M8 FHD, Paperwhite 4, Tolino epos
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Last time I ran into that error, we needed to re-authorize ADE on the computer.
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#4 |
Wizard
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Karma: 16296696
Join Date: Sep 2022
Device: Kobo Libra 2
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Thanks, I guess I'll have to research how to do that and contact Kobo support if it doesn't work.
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#5 |
Wizard
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Karma: 16296696
Join Date: Sep 2022
Device: Kobo Libra 2
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I removed my authorisation and authorised again, but the error persists.
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#6 |
Wizard
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Karma: 16296696
Join Date: Sep 2022
Device: Kobo Libra 2
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So, I just chatted with the Minerva chatbot and an agent who claimed to reset the license for the book and advised me to update ADE before trying again.
Since I'm using Linux, I don't want to risk breaking my currently working version of ADE 2.0 for an update that might not help. Has anyone else had a license reset that solved a download error before? Should I try to download again with ADE 2.0, risk updating ADE, or potentially switch to the Calibre DeACSM plugin and give up ADE entirely? *edit* The error persists on ADE 2.0, even after deleting the Adept key from the registry and re-authorising yet again. ![]() Last edited by Aleron Ives; Yesterday at 02:06 AM. |
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#7 |
Groupie
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Karma: 131606
Join Date: Oct 2011
Location: Germany (south-west)
Device: Kobo Libra 2 & Clara 2E, Tolino shine 5th Gen
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I tend to recommend the latter. I once used ADE 4.x successfully (you can install it easily via winetricks). Nowadays, I only use the DeACSM plugin (but not often, since most of the epubs are drm-free in Germany).
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#8 |
Grand Sorcerer
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Karma: 66969631
Join Date: Feb 2009
Device: Kobo Glo HD
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Maybe try downloading with the Libby website?
Edit: I mean use the Libby website to get the ACSM file, and then use ADE. |
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#9 | |
Grand Sorcerer
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Karma: 74358018
Join Date: Nov 2007
Location: Toronto
Device: Libra H2O, Libra Colour
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Quote:
Sent from my Pixel 7a using Tapatalk |
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#10 |
Wizard
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Karma: 16296696
Join Date: Sep 2022
Device: Kobo Libra 2
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It's a Kobo book, not a library book, so Libby can't help me.
![]() I just bought a second book to test with, and I can't download that one, either. It appears something has changed on Adobe's end, and my ADE 2.0 installation doesn't work anymore. ![]() I guess the next thing to do is to set up another Adobe account and try to configure the DeACSM plugin? Sigh... |
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#11 | |
Connoisseur
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Karma: 81540
Join Date: May 2024
Location: Salisbury, UK
Device: Clara 2E, Clara BW, Mini, Libra H2O, Paperwhite (10G), Boox Poke 5
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Quote:
There's a clear and helpful Readme file included in the DeACSM zip. |
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#12 |
The Grand Mouse 高貴的老鼠
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Karma: 307903668
Join Date: Jul 2007
Location: Norfolk, England
Device: Kindle Voyage
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The DeACSM plugin ought to be able to use your existing Adobe account. I certainly have mine set up with my original AdobeID
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#13 |
Wizard
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Karma: 16296696
Join Date: Sep 2022
Device: Kobo Libra 2
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Yes, I saw that in the setup instructions, but are there any downsides to this? I don't really understand how the anonymous authorisations work, unless they're exploiting some kind of loophole in Adobe's security where Adobe doesn't bother to check that your machine ID is tied to an e-mail address before letting you download books.
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#14 | |
Wizard
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Karma: 16296696
Join Date: Sep 2022
Device: Kobo Libra 2
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Quote:
From a practical standpoint, I suppose it wouldn't matter that much if my existing account did get banned, since ADE isn't working anymore, anyway... ![]() |
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#15 | |
Connoisseur
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Karma: 81540
Join Date: May 2024
Location: Salisbury, UK
Device: Clara 2E, Clara BW, Mini, Libra H2O, Paperwhite (10G), Boox Poke 5
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Quote:
I also don't understand how it works. But the fact that it does work is enough for me. |
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