01-20-2010, 07:04 PM | #1 |
The Wizard of OZ
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Dealing with Barnes and Noble
I just wanted to let people know what it was like to purchase an ebook for the first time with Barnes and Noble.
I was going to test a Barnes and Noble ebook on the new jetbook firmware. 1. Signed up with Barnes and Noble 2. Entered credit information 3. Purchased HG Wells novel for $.99 4. Downloaded ebook 5. Copied to jetbook 6. Jetbook does not see file 7. Went back to B&N and downloaded reader for PC 8. Opened my ebook in B&N reader 9. Book cover comes up and it is Marque de Sade ! 10. Open reader to get book from B&N 11. Open ebook from their server in reader 12. Book is Marque de Sade ! 13. Close reader 14. Find file on computer 15. Check file name and it is HG Wells 16. Call customer service at B&N 17. On hold for 15 minutes 18. Customer Service tells me she has never seen the wrong ebook delivered 19. CS says because I downloaded the book there is no refund ! 20. CS tells me she has to transfer me to a different division 21. Wait on hold for over 1 hour and hang up 22. Place call to my credit card company to challenge the credit card charge 23. Go to B&N to cancel my account 24. Can't cancel the account 25. Go to message board to ask how to cancel the account. 26. Send an email to customer service to cancel account Time Spent 2.5 hours Customer that will ever buy from B&N again --- 0 All this to check and see if B&N books work. At this point this is one person that does not care if B&N ever sells another ebook. |
01-20-2010, 07:07 PM | #2 | |
Banned
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Quote:
1.Find book 2.Download 3.Convert if necessary 4.Read |
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01-20-2010, 07:07 PM | #3 |
The Dank Side of the Moon
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Sorry.
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01-20-2010, 07:08 PM | #4 |
The Dank Side of the Moon
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01-20-2010, 07:13 PM | #5 |
Banned
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01-20-2010, 07:39 PM | #6 | |
Guru
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I suppose there could be a few cases where a book you can't find a book that you're certain is PD from a legitimate source, although such has never happened to me. |
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01-20-2010, 07:50 PM | #7 |
The Wizard of OZ
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Getting account canceled
1 More hour spent with customer service trying to get my credit card information removed from Barnes and Noble.
Had to go through two levels of supervisors and threaten to have my attorney contact them before they would even admit they could delete the account. And people wonder why books are downloaded from the internet instead of buying them from online vendors. So that people know. B&N has a zero refund policy. Once you have opened it in their online software or downloaded it to put it on your reader they will not give you a refund. Hell, they sent me a Marque de Sade book when I ordered an HG Wells book and their electronic department said that I took possession of the ebook and there were no refunds. Even though the file name was HG_Wells. I never heard in a free country that you have to pay for something that you did not order ! Now I will spend hours filling out forms to challenge the credit card charge all for $.99 But I will do so just to make them spend $100 in payroll for people to answer the chargeback, bank fees for the chargeback, and general aggravation. Plus I will make sure I tell people what it is like dealing with B&N In answer to another comment, I purchased this book to test software on an ereader device. I know that it was available on the internet royally free. |
01-20-2010, 07:54 PM | #8 |
Lilly
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wow thanks for the heads up! i knew i switched to borders books for a reason
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01-20-2010, 08:01 PM | #9 | |
Grand Sorcerer
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01-20-2010, 08:09 PM | #10 | |
Banned
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01-20-2010, 08:28 PM | #11 | ||
Professional Contrarian
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For my part, when I wanted to check out the B&N software, it was pretty easy: make account, enter CC, download free Google book and their sample free books, open app and take a look. The software worked fine, by the way. Quote:
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01-20-2010, 08:34 PM | #12 | |
Banned
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01-20-2010, 08:58 PM | #13 |
Zealot
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Who is the publisher of this ebook? I would send them an e-mail about this as well - this could be a mistake on their part as apposed to Barnes & Noble.
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01-20-2010, 09:03 PM | #14 |
Guru
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So basically the only problem here is bad customer service.
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01-20-2010, 09:04 PM | #15 |
Addict
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I cannot see how refusing a refund or exchange when one product was ordered and a different product delivered is either ethical or legal.
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