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#1 |
Wizard
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Karma: 16296696
Join Date: Sep 2022
Device: Kobo Libra 2
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Kobo Download Error
I just bought a Kobo book and attempted to download it with ADE as usual, and I get the error:
E_ADEPT_DOCUMENT_TOO_SHORT Various web sources indicates this means the book file I'm trying to download is corrupt. Do I have to contact Kobo support for this, or is there another solution? |
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#2 |
Grand Sorcerer
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Karma: 74358018
Join Date: Nov 2007
Location: Toronto
Device: Libra H2O, Libra Colour
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It's probably worth while reaching out to Kobo
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#3 |
Bibliophagist
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Karma: 152905840
Join Date: Jul 2010
Location: Vancouver
Device: Kobo Sage, Libra Colour, Lenovo M8 FHD, Paperwhite 4, Tolino epos
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Last time I ran into that error, we needed to re-authorize ADE on the computer.
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#4 |
Wizard
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Karma: 16296696
Join Date: Sep 2022
Device: Kobo Libra 2
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Thanks, I guess I'll have to research how to do that and contact Kobo support if it doesn't work.
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#5 |
Wizard
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Karma: 16296696
Join Date: Sep 2022
Device: Kobo Libra 2
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I removed my authorisation and authorised again, but the error persists.
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#6 |
Wizard
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Karma: 16296696
Join Date: Sep 2022
Device: Kobo Libra 2
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So, I just chatted with the Minerva chatbot and an agent who claimed to reset the license for the book and advised me to update ADE before trying again.
Since I'm using Linux, I don't want to risk breaking my currently working version of ADE 2.0 for an update that might not help. Has anyone else had a license reset that solved a download error before? Should I try to download again with ADE 2.0, risk updating ADE, or potentially switch to the Calibre DeACSM plugin and give up ADE entirely? *edit* The error persists on ADE 2.0, even after deleting the Adept key from the registry and re-authorising yet again. ![]() Last edited by Aleron Ives; Today at 02:06 AM. |
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#7 |
Groupie
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Karma: 131606
Join Date: Oct 2011
Location: Germany (south-west)
Device: Kobo Libra 2 & Clara 2E, Tolino shine 5th Gen
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I tend to recommend the latter. I once used ADE 4.x successfully (you can install it easily via winetricks). Nowadays, I only use the DeACSM plugin (but not often, since most of the epubs are drm-free in Germany).
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#8 |
Grand Sorcerer
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Karma: 66969631
Join Date: Feb 2009
Device: Kobo Glo HD
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Maybe try downloading with the Libby website?
Edit: I mean use the Libby website to get the ACSM file, and then use ADE. |
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