Opus cannot boot, stuck on boot screen

baloma · 10-12-2010, 07:50 AM

i just got new Cybook Opus, (pink color)

i tried to update the firmware (2.1), i dont know it was success or not, but now my cybook stuck on first screen.

everytime i press the power button, the green light flashing few times, and the screen is flashing. but back to first screen. and nothing happen.

now my windows 7 cannot detect my cybook. i saw a "cybook recovery mode" on windows device manager every time i plug my cybook opus.

anybody can help my opus?
thanks a lot

EowynCarter · 10-12-2010, 12:16 PM

Unless someone have a better idea, i would contact bookeen. Send a mail to support @ bookeen . com

desertgrandma · 10-12-2010, 12:20 PM

Welcome to MobileRead, baloma

baloma · 10-12-2010, 09:40 PM

Quote:

Originally Posted by EowynCarter

Unless someone have a better idea, i would contact bookeen. Send a mail to support @ bookeen . com

oke thanks... i will do it

baloma · 10-12-2010, 09:40 PM

Quote:

Originally Posted by desertgrandma

Welcome to MobileRead, baloma

hehehe, thanks...

baloma · 10-14-2010, 02:44 AM

booken haven't reply my email, is it normal?

EowynCarter · 10-14-2010, 04:32 AM

They usually respond within 48h. If not, send an other mail.

Godzil · 10-14-2010, 10:50 AM

Your Cybook is in a state where only bookeen staff can recover it.

You should contact them and specify that your Opus connect as in "recovery mode"

TheSeeR · 11-02-2010, 01:12 AM

Same thing with stucking on the boot up screen.

Recently bought the new color version of Cybook Opus 400Mhz, and tried to install the 2.1 1198 firmware. After doing all the prescribed procedures, and "Update successful. Please turon the power on" I did what was told, but my Opus just stuck on the boot up screen with the red LED flashing. It was charged by that time. Plugging off the battery didn't work. The boot up screen with the pic of Cybook was still on the screen. Dunno what to do now. COntacted Bookeen on this issue, waiting for the answer.

Could someone advise, will installing of the old 2.0 firmware work?

Godzil · 11-02-2010, 05:33 AM

Red flashing ? Never saw this, now I don't think it's possible, looks like some hardware issue?!

TheSeeR · 11-02-2010, 06:53 AM

The book is almost new, it's been 3 weeks my wife's been using it. Hardware issues? Don't think so...
The red light doesn't flash, my mistake. It goes on. After being fully charged, the green light went on. Seems like some software problem after installing new firmware. The only question is: why does the boot up picture never leave the screen? Even when switching the battery off.
Oh, one more thing. If I'm trying to insert the SD card and start the firmare installation again - the installation process goes on, then it goes "Update successful. Please turn the power on to restart", then I stick the SD card out and press the power button and see this boot up picture hanging again.

Godzil · 11-02-2010, 08:16 AM

You have to learn about ePaper ^^

ePaper have the particularity to does not change when you remove the battery, so it's completly normal that the screen does not blank out.

If it still does not boot correctly, try to redownload the update, in case of the first download failed somewhere

TheSeeR · 11-02-2010, 10:40 AM

Quote:

Originally Posted by Godzil

You have to learn about ePaper ^^

ePaper have the particularity to does not change when you remove the battery, so it's completly normal that the screen does not blank out.

If it still does not boot correctly, try to redownload the update, in case of the first download failed somewhere

unfortunately (or fortunately) the installation was successful twice.

I'll try to downgrade the firmware after fully charging it.

TheSeeR · 11-02-2010, 01:52 PM

Well, downgrading the firmware didn't work either. Hell, I dunno what to do next. Will wait for Bookeen answer =(

Godzil · 11-02-2010, 02:07 PM

Hum, where did you get the 2.0 firmware !!!!!

You have a colored Opused and using Public 2.0 firmwre is really a bad thing to do, you may brick your device or render it unusable/unupdatable...

Never, I really say *NEVER* use 2.0 Public Firmware on Opuses "2.0" *NEVER*

Try to redownload the 2.1 from the bookeen website in case of theire have reported corrupted download on the 2.1/1.6 firmware that could brick the device. Please be careful.

10-12-2010, 07:50 AM	#1
baloma Junior Member Posts: 5 Karma: 10 Join Date: Oct 2010 Device: cybook opus	cannot boot, stuck on boot screen i just got new Cybook Opus, (pink color) i tried to update the firmware (2.1), i dont know it was success or not, but now my cybook stuck on first screen. everytime i press the power button, the green light flashing few times, and the screen is flashing. but back to first screen. and nothing happen. now my windows 7 cannot detect my cybook. i saw a "cybook recovery mode" on windows device manager every time i plug my cybook opus. anybody can help my opus? thanks a lot Last edited by baloma; 10-12-2010 at 07:55 AM.

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10-12-2010, 12:16 PM	#2
EowynCarter Wizard Posts: 4,334 Karma: 4000000 Join Date: Oct 2008 Location: Paris Device: Cybooks; Sony PRS-T1	Unless someone have a better idea, i would contact bookeen. Send a mail to support @ bookeen . com

10-12-2010, 12:20 PM	#3
desertgrandma Enjoying the show.... Posts: 14,270 Karma: 10462843 Join Date: Jun 2008 Location: Arizona Device: A K1, Kindle Paperwhite, an Ipod, IPad2, Iphone, an Ipad Mini & macAir	Welcome to MobileRead, baloma

10-14-2010, 02:44 AM	#6
baloma Junior Member Posts: 5 Karma: 10 Join Date: Oct 2010 Device: cybook opus	booken haven't reply my email, is it normal?

10-14-2010, 04:32 AM	#7
EowynCarter Wizard Posts: 4,334 Karma: 4000000 Join Date: Oct 2008 Location: Paris Device: Cybooks; Sony PRS-T1	They usually respond within 48h. If not, send an other mail.

10-14-2010, 10:50 AM	#8
Godzil a pthread?? where? where? Posts: 1,763 Karma: 30462 Join Date: Mar 2009 Location: Somewhere in EU Device: Newton MessagePad 2100, and only this	Your Cybook is in a state where only bookeen staff can recover it. You should contact them and specify that your Opus connect as in "recovery mode"

11-02-2010, 01:12 AM	#9
TheSeeR Member Posts: 10 Karma: 10 Join Date: Nov 2010 Device: Bokeen Cybook Opus	Same thing with stucking on the boot up screen. Recently bought the new color version of Cybook Opus 400Mhz, and tried to install the 2.1 1198 firmware. After doing all the prescribed procedures, and "Update successful. Please turon the power on" I did what was told, but my Opus just stuck on the boot up screen with the red LED flashing. It was charged by that time. Plugging off the battery didn't work. The boot up screen with the pic of Cybook was still on the screen. Dunno what to do now. COntacted Bookeen on this issue, waiting for the answer. Could someone advise, will installing of the old 2.0 firmware work?

11-02-2010, 05:33 AM	#10
Godzil a pthread?? where? where? Posts: 1,763 Karma: 30462 Join Date: Mar 2009 Location: Somewhere in EU Device: Newton MessagePad 2100, and only this	Red flashing ? Never saw this, now I don't think it's possible, looks like some hardware issue?!

11-02-2010, 06:53 AM	#11
TheSeeR Member Posts: 10 Karma: 10 Join Date: Nov 2010 Device: Bokeen Cybook Opus	The book is almost new, it's been 3 weeks my wife's been using it. Hardware issues? Don't think so... The red light doesn't flash, my mistake. It goes on. After being fully charged, the green light went on. Seems like some software problem after installing new firmware. The only question is: why does the boot up picture never leave the screen? Even when switching the battery off. Oh, one more thing. If I'm trying to insert the SD card and start the firmare installation again - the installation process goes on, then it goes "Update successful. Please turn the power on to restart", then I stick the SD card out and press the power button and see this boot up picture hanging again.

11-02-2010, 08:16 AM	#12
Godzil a pthread?? where? where? Posts: 1,763 Karma: 30462 Join Date: Mar 2009 Location: Somewhere in EU Device: Newton MessagePad 2100, and only this	You have to learn about ePaper ^^ ePaper have the particularity to does not change when you remove the battery, so it's completly normal that the screen does not blank out. If it still does not boot correctly, try to redownload the update, in case of the first download failed somewhere

11-02-2010, 01:52 PM	#14
TheSeeR Member Posts: 10 Karma: 10 Join Date: Nov 2010 Device: Bokeen Cybook Opus	Well, downgrading the firmware didn't work either. Hell, I dunno what to do next. Will wait for Bookeen answer =(

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11-02-2010, 02:07 PM	#15
Godzil a pthread?? where? where? Posts: 1,763 Karma: 30462 Join Date: Mar 2009 Location: Somewhere in EU Device: Newton MessagePad 2100, and only this	Hum, where did you get the 2.0 firmware !!!!! You have a colored Opused and using Public 2.0 firmwre is really a bad thing to do, you may brick your device or render it unusable/unupdatable... Never, I really say NEVER use 2.0 Public Firmware on Opuses "2.0" NEVER Try to redownload the 2.1 from the bookeen website in case of theire have reported corrupted download on the 2.1/1.6 firmware that could brick the device. Please be careful.