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#1 | |
Zealot
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Karma: 2245322
Join Date: Sep 2013
Location: Pennsylvania, U.S.A.
Device: Kindle Oasis 3 and iPad Air 5
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ADE 2.01 and Google Play Books has been working fine for me until a couple of weeks ago. Since then, I've purchased three new books on Google Play Books, downloaded the .acsm files for all three, attempted to open them with ADE 2.01, and receive the following error message:
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#2 |
Grand Sorcerer
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Karma: 227000000
Join Date: Jan 2014
Location: Estonia
Device: Kobo Sage & Libra 2
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It has happened to me several times, usually with the books recently released. It's almost certainly Google's fault, something in the file is incompatible with ADE.
Basically you have two options. Return the books for a refund and buy elsewhere, or wait for a few weeks and try to download again then. Usually the issue has automagically solved itself after a while. Discussing this with the Google Play customer service won't help (I've done it more than once). |
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#3 |
Addict
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Karma: 1702156
Join Date: Nov 2010
Device: Kindle Voyage
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Have you tried using ADE 3.x or 4.x?
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#4 |
Grand Sorcerer
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Karma: 227000000
Join Date: Jan 2014
Location: Estonia
Device: Kobo Sage & Libra 2
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#5 |
Resident Curmudgeon
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Karma: 134254544
Join Date: Nov 2006
Location: Roslindale, Massachusetts
Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3
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It reads like a server error. Nothing to do with ADE 2.0.1 vs newer versions.
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#6 | |
Zealot
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Karma: 2245322
Join Date: Sep 2013
Location: Pennsylvania, U.S.A.
Device: Kindle Oasis 3 and iPad Air 5
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I've occasionally tried to download those three books over the past two months, and every time I still receive the
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Yesterday, I bought a couple of older books on Google Play Books, (one published in 2016 and the second in 2014). I went to download them in ADE, when I received the same error message. I am apparently now unable to download any book I bought on Google Play Books that I didn't already download before January 2018. I don't know if upgrading ADE will resolve this issue as the error message seems to point to Google's servers, and I'm afraid to do so with the change to DRM in more recent ADE versions. |
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#7 | |
Grand Sorcerer
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Karma: 227000000
Join Date: Jan 2014
Location: Estonia
Device: Kobo Sage & Libra 2
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Quote:
Weird, though. I've bought several books from Google Play recently, the last two just an hour ago, and didn't have any problems with ADE 2.0.1. |
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#8 |
Wizard
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Karma: 30081762
Join Date: Jan 2012
Location: US
Device: ALL DEVICES ARE STOCK: Kobo Clara, Tolino Shine 2, Sony PRS-T3, T1
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Have you tried contacting Google's customer service? I had a problem with a few ebooks (not the same problem you are having). I contacted them by chat and they were able to fix it.
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#9 |
Wizard
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Karma: 4000000
Join Date: Oct 2008
Location: Paris
Device: Cybooks; Sony PRS-T1
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I use aldiko on android.
Works all of times with kobo, fail with books from google. I have to use ADE on the computer. |
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#10 |
Zealot
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Karma: 2245322
Join Date: Sep 2013
Location: Pennsylvania, U.S.A.
Device: Kindle Oasis 3 and iPad Air 5
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I never ask for refunds, but I'll just write off Google Play Books from this point on and my purchases on it as a loss, and stick with Amazon Kindle.
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#11 |
Wizard
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Karma: 4000000
Join Date: Oct 2008
Location: Paris
Device: Cybooks; Sony PRS-T1
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As it seam you own a kindle, yeah. Buy your your books from Amazon unless you can't do otherwise.
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#12 |
Resident Curmudgeon
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Karma: 134254544
Join Date: Nov 2006
Location: Roslindale, Massachusetts
Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3
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What books are giving you the errors with Google?
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#13 |
lost in my e-reader...
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Karma: 53279034
Join Date: Mar 2010
Location: sunny southern California, USA
Device: Android phone, Sony T1, Nook ST Glowlight, Galaxy Tab 7 Plus
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I had that same problem/error with four titles on Google Play, and for months, probably years, I didn't do anything other than check them from time-to-time. Three of the four were just inexpensive repurchases that I still had the DTB if I really really wanted to re-read; the fourth I read using Google Play Books on my phone. I actually prefer reading on my phone, so it was no big issue for me to do this.
Finally, though, we bought a new computer (Win 10 Home) and although I reinstalled the same version of ADE (2.0.x), rather than a newer version, the four books now download just fine. No idea why, but I'm not complaining... So maybe try on a totally different computer, if you have access to one. |
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#14 | |
Zealot
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Karma: 2245322
Join Date: Sep 2013
Location: Pennsylvania, U.S.A.
Device: Kindle Oasis 3 and iPad Air 5
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I completely uninstalled Adobe Digital Editions 2.0.1. using Revo Uninstaller Pro. I rebooted, then installed ADE 4.5.8. I then deauthorized my computer, closed ADE, reopened it, and reauthorized my computer. I then downloaded a few .acsm files, and attempted to open them with ADE 4.5.8. Every single one resulted in:
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#15 |
Connoisseur
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Karma: 8236
Join Date: Mar 2018
Device: Kindle, Boox
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Have you tried (temporarily) authorizing a different device and trying to download from that? Once you have the file(s) on the device, you should be able to transfer/convert with other tools.
Last edited by gimble; 04-24-2018 at 12:54 PM. |
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