How to Find a 6" While Site is "Under Repairs"

jenifer.ezread · 09-09-2010, 02:21 PM

As many of you know, our site currently shows an "Out of Stock" sign if you go to purchase an EZ Reader, due to tech repairs.

I was just informed that our latest model of a 6" EZ Reader can be found at Buy.com, if you follow this link:

http://www.buy.com/listing/sellerlis...11086120&buy=0

Buy.com has our latest shipment of the new model, so if you are planning to purchase an eBook reader in the next week or so as our site is down, you can find it there.

Lady Fitzgerald · 09-09-2010, 03:03 PM

I would be cautious about buying from buy.com. If you have a problem with them, their customer service department is less than stellar.

DaleDe · 09-09-2010, 03:27 PM

Quote:

Originally Posted by Lady Fitzgerald

I would be cautious about buying from buy.com. If you have a problem with them, their customer service department is less than stellar.

However, warranty items are still handled by Astak.

Dale

fragomatik · 09-13-2010, 11:39 AM

Hi Jennifer
I'm in Australia, and wish to purchase a 6" ezreader. Please let me know how I can get my hands on one of these.

jenifer.ezread · 09-13-2010, 01:51 PM

Quote:

Originally Posted by fragomatik

Hi Jennifer
I'm in Australia, and wish to purchase a 6" ezreader. Please let me know how I can get my hands on one of these.

If Buy.com supports international shipping, then as of right now, the new 6" is currently available at this link:

http://www.buy.com/listing/sellerlis...11086120&buy=0

If they do not support international orders, then keep checking the forums and the Astak site for our EZ Readers to be back up!

lizlee4 · 09-14-2010, 12:08 AM

I'm in the same position as fragomatik, except I want to buy a 5" ... any idea of when the Astak site will be back up and running (days, weeks, months

??)?

If it takes too long I'll probably get an Eco Reader Eclipse (which is the same as the PP - please correct me if I'm wrong) which I can get here in Oz for $179 + postage, except I don't want white.

Solicitous · 09-14-2010, 01:03 AM

Quote:

Originally Posted by lizlee4

I'm in the same position as fragomatik, except I want to buy a 5" ... any idea of when the Astak site will be back up and running (days, weeks, months

??)?

If it takes too long I'll probably get an Eco Reader Eclipse (which is the same as the PP - please correct me if I'm wrong) which I can get here in Oz for $179 + postage, except I don't want white.

It is the same as the PP (except the USB power adapter included is for Australia, if you buy a PP you will get a USB power adapter for US style plugs). Might be worth flicking them an email, they may have the Eclipse in black.

lizlee4 · 09-14-2010, 03:35 AM

Thanks Solicitous - I hadn't thought of that!
I have the US plug that came with the PP, so I am using the USB charger which is a pain in the you-know-where.
In theory I could use the Aus charger that comes with the Eclipse on the PP - right?

Solicitous · 09-14-2010, 07:40 AM

Yep certainly can.

DaleDe · 09-14-2010, 03:03 PM

Quote:

Originally Posted by lizlee4

Thanks Solicitous - I hadn't thought of that!
I have the US plug that came with the PP, so I am using the USB charger which is a pain in the you-know-where.
In theory I could use the Aus charger that comes with the Eclipse on the PP - right?

Sure, or any 5V charger capable of supplying enough current. Of course the one that came with the PPro can be used if you have a simple plug adapter.

Dale

Joebill · 09-18-2010, 12:07 AM

they are no longer listed on astak.com but are on ezreader.com a site owned by Astak.

vt100 · 09-18-2010, 09:55 PM

Quote:

Originally Posted by jenifer.ezread

As many of you know, our site currently shows an "Out of Stock" sign if you go to purchase an EZ Reader, due to tech repairs.

I was just informed that our latest model of a 6" EZ Reader can be found at Buy.com, if you follow this link:

http://www.buy.com/listing/sellerlis...11086120&buy=0

Buy.com has our latest shipment of the new model, so if you are planning to purchase an eBook reader in the next week or so as our site is down, you can find it there.

This vendor wants $25 for shipping!

theducks · 09-19-2010, 06:30 PM

Quote:

Originally Posted by vt100

This vendor wants $25 for shipping!

Profit Center

if you are anywhere in the CON-US. The box is about 1lb + insurance. $12 tops
If Astak had removed their heads from somewhere dark, they would have MADE the box fit into a US Postal Service (International) Flat rate box.
Saving their customers $$

Solicitous · 09-19-2010, 11:55 PM

Quote:

Originally Posted by theducks

If Astak had removed their heads from somewhere dark, they would have

Is anyone actually happy with Astak at the moment?

Jenifer, serious point to take back to the powers-that-be at Astak; Ok, due to 'tech repairs' the online ordering isn't possible through the website, but seriously telling people to go to buy.com, or if as an international customer to keep checking the forums and website awaiting for them to be put back up?? And I am really interested to know what sort of website repairs take 10+ days still unresolved.

This isn't a reflection upon you, but as an Astak rep you are the person we're talking to. Do Astak seriously want customers? I sent you an email regarding the paint/support issue and I briefly explained some of my thoughts, and Astak are making it rather difficult to recommend the product given support issues and NOW simple issue of not being able to purchase the product.

Joebill · 09-20-2010, 05:13 AM

I know that sometimes a server has to be replaced, but this seems more of updating a web site. Maybe having problems getting a shopping cart installed.

But 10 days does seem rather a long time.

( I have worked for a web host, but I'm not a superexpert on it.)

09-09-2010, 02:21 PM	#1
jenifer.ezread EZ Read Team Member Posts: 114 Karma: 602 Join Date: Aug 2010 Device: EZ Read Pocket Pro	How to Find a 6" While Site is "Under Repairs" As many of you know, our site currently shows an "Out of Stock" sign if you go to purchase an EZ Reader, due to tech repairs. I was just informed that our latest model of a 6" EZ Reader can be found at Buy.com, if you follow this link: http://www.buy.com/listing/sellerlis...11086120&buy=0 Buy.com has our latest shipment of the new model, so if you are planning to purchase an eBook reader in the next week or so as our site is down, you can find it there.

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09-09-2010, 03:03 PM	#2
Lady Fitzgerald Wizard Posts: 2,013 Karma: 251649 Join Date: Apr 2010 Location: Tempe, AZ, USA, Earth Device: JetBook Lite (away from home) + 1 spare, 32" TV (at home)	I would be cautious about buying from buy.com. If you have a problem with them, their customer service department is less than stellar.

09-13-2010, 11:39 AM	#4
fragomatik Klaatu Barada cough-cough Posts: 3 Karma: 10 Join Date: Sep 2010 Location: Sydney, Australia Device: ECO Reader	Hi Jennifer I'm in Australia, and wish to purchase a 6" ezreader. Please let me know how I can get my hands on one of these.

09-14-2010, 12:08 AM	#6
lizlee4 Junior Member Posts: 8 Karma: 10 Join Date: Jul 2010 Location: Australia Device: EZreader Pocket Pro	I'm in the same position as fragomatik, except I want to buy a 5" ... any idea of when the Astak site will be back up and running (days, weeks, months ??)? If it takes too long I'll probably get an Eco Reader Eclipse (which is the same as the PP - please correct me if I'm wrong) which I can get here in Oz for $179 + postage, except I don't want white.

09-14-2010, 03:35 AM	#8
lizlee4 Junior Member Posts: 8 Karma: 10 Join Date: Jul 2010 Location: Australia Device: EZreader Pocket Pro	Thanks Solicitous - I hadn't thought of that! I have the US plug that came with the PP, so I am using the USB charger which is a pain in the you-know-where. In theory I could use the Aus charger that comes with the Eclipse on the PP - right?

09-14-2010, 07:40 AM	#9
Solicitous Wizard Posts: 1,434 Karma: 1525776 Join Date: Aug 2009 Location: TAS, Australia Device: Astak Pocket Pro (Black), 2 x Kindle WiFi (Graphite), iPod Touch 4G	Yep certainly can.

09-18-2010, 12:07 AM	#11
Joebill Fanatic Posts: 517 Karma: 459442 Join Date: Jan 2010 Location: Alpha Centauri's Library of Alexandria Device: Pandigital Novel	they are no longer listed on astak.com but are on ezreader.com a site owned by Astak.

09-20-2010, 05:13 AM	#15
Joebill Fanatic Posts: 517 Karma: 459442 Join Date: Jan 2010 Location: Alpha Centauri's Library of Alexandria Device: Pandigital Novel	I know that sometimes a server has to be replaced, but this seems more of updating a web site. Maybe having problems getting a shopping cart installed. But 10 days does seem rather a long time. ( I have worked for a web host, but I'm not a superexpert on it.)

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