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#1 |
Sci-Fi Author
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Karma: 14743509
Join Date: Sep 2009
Location: Michigan
Device: PC (Calibre)
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Anyone got a contact at Astak?
I'm merely asking if someone has a marketing or inside contact at Astak, because I've been trying to get one of their ebook readers for review for my Linux tech website (www.raiden.net) for a while now, and only got like one reply about "yeah, we'll get back to you", but no followup, and no replies to my followup emails either.
If anyone's got any info, I'd greatly appreciate it. If you want to keep it private, just PM it to me. Thanks. Oh, and FYI, if anyone's interested, we're trying to add ebook readers to our list of hardware we review over there. ![]() |
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#2 |
Now you lishen here...
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Karma: 479498
Join Date: Jul 2007
Location: Seattle-ish
Device: Sony PRS-650. Kobo Touch, Kindle Fire
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You might want to PM MobileRead member RobertB
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#3 | |
Wizard
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Karma: 203682
Join Date: Oct 2009
Device: Libre 2
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#4 |
Sci-Fi Author
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Karma: 14743509
Join Date: Sep 2009
Location: Michigan
Device: PC (Calibre)
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Well, that certainly doesn't bode well for a company that supposedly claims to be cutting edge. Oy.
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#5 |
Suave Swabby, Savvy?
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Karma: 520350
Join Date: Jun 2008
Location: Harrison, ARrrr, USA - southern Ozark mountains
Device: Slate Blue PEZ (Astak Pocket Pro), CVSCX-9300 Quad-band watch phone
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I have had no problems with their Customer Service department. They are an excellent, albiet small, group of people. Very nice and willing to assist.
Also, RobertB is here almost daily, and will either answer any questions, or shoot information to the right place. |
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#6 |
Wizard
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Karma: 203682
Join Date: Oct 2009
Device: Libre 2
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#7 | |
Astak Director, Bus. Devl
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Karma: 2500000
Join Date: Apr 2008
Device: Astak Pocket PRO
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I am Robert B and I am dying to work with you!
Quote:
For God sakes, contact me. Send a personal message, or email to Atten: Robert Barry at: support@astak.com!! Customer Service: I have been here almost every day. I answer all PM and most posts. People on these Astak threads have said our Customer Service is outstanding (not just good)! You can phone (1-866-368-8788) or email: support@astak.com!! I have never seen a legit concern with our customer service and I am proud of it! I monitor these threads daily and normally several times daily! This is the first I have heard of this or I would have seen it sooner and responded! Let us help you!! I have posted a good hundred times where to email and where to call (toll free). Come on, people, be fair. We are going overboard to assist! |
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#8 | |
Wizard
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Karma: 203682
Join Date: Oct 2009
Device: Libre 2
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So when you say "I have never seen a legit concern with our customer service and I am proud of it!" you are either saying I am not legit, or else you have selective memory. |
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#9 | |
Suave Swabby, Savvy?
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Karma: 520350
Join Date: Jun 2008
Location: Harrison, ARrrr, USA - southern Ozark mountains
Device: Slate Blue PEZ (Astak Pocket Pro), CVSCX-9300 Quad-band watch phone
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Quote:
EDIt... This was supposed to be before Roberts post. I stepped AFK and then had a customer come in then forgot about the forums. DOH! Last edited by griffonwing; 12-04-2009 at 05:57 PM. |
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#10 | |
Wizard
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Karma: 1525776
Join Date: Aug 2009
Location: TAS, Australia
Device: Astak Pocket Pro (Black), 2 x Kindle WiFi (Graphite), iPod Touch 4G
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#11 | |
Sci-Fi Author
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Karma: 14743509
Join Date: Sep 2009
Location: Michigan
Device: PC (Calibre)
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