Amazon CS

[drofgnal]

Is there a way to actually contact amazon CS? They seem to have buried ‘contact us’ under a barrage of AI self help. When I finally get to a chat, it’s just an AI generated chat that ultimately just does a big ‘do loop’ back to a menu of self help options. Very frustrating? Anyone know how to beat this and actually get a customer service rep?

[Quoth]

Google seems the same.

[Dr. Drib]

Welcome to the future. Ed Wood was ahead of his time when he wrote this dialogue for Criswell.

Now: Welcome to the future!

https://www.google.com.pe/search?q=c...6H14gVWjM,st:0

[John F]

Originally Posted by drofgnal

Is there a way to actually contact amazon CS? They seem to have buried ‘contact us’ under a barrage of AI self help. When I finally get to a chat, it’s just an AI generated chat that ultimately just does a big ‘do loop’ back to a menu of self help options. Very frustrating? Anyone know how to beat this and actually get a customer service rep?

I agree that it is too hard to get a person. I tried the chat and eventually got to a callback (I didn't try the callback).

Good luck.

[pdurrant]

I've found that the "Request a Phone Call" works quite well.

[tomsem]

Originally Posted by pdurrant

I've found that the "Request a Phone Call" works quite well.

This. Just did this a few days ago. l got a call back immediately and hold time was less than a minute.

That said we spent probably 30 minutes without resolution of the issue (I was trying to restore a book accidentally deleted from my library). It ended with him creating a ticket, and the book reappeared the next morning.

[John F]

I agree that a callback is the way to go. But it should be easier to get to the page to request a callback.

And at this point, I don't expect any sort of technical issue to get resolved quickly by Amazon.

Edit: I've bookmarked the callback page. Hopefully the link will stay valid.

[tubemonkey]

Originally Posted by drofgnal

Is there a way to actually contact amazon CS? They seem to have buried ‘contact us’ under a barrage of AI self help. When I finally get to a chat, it’s just an AI generated chat that ultimately just does a big ‘do loop’ back to a menu of self help options. Very frustrating? Anyone know how to beat this and actually get a customer service rep?

Amazon Customer Service 1-888-280-4331

[Apache]

Originally Posted by pdurrant

I've found that the "Request a Phone Call" works quite well.

This is the best option and is very quick for me. Usually less than 10 minutes for the call back and a hold of less than 30 seconds.

Originally Posted by tubemonkey

Amazon Customer Service 1-888-280-4331

Thank you. I just added this to my phone contacts.
Apache

[haertig]

Just Google it. It's the first hit that comes up:

[drofgnal]

Thanks to all. I didn’t want a phone call, what I wanted was for Amazon to have a digital record of what i was saying, maybe it would be forwarded. A phone call will stop with the person on the phone. I’m going to try this: cs-reply@amazon.com

I don’t need any immediate help, I just wanted to complain about the changes to their deals of the day format, paltry selection of late, and thier recent practice of passing off public domain books for 1.99 in thier ‘deals of the day’ list.

[tomsem]

Originally Posted by John F

I agree that a callback is the way to go. But it should be easier to get to the page to request a callback.

And at this point, I don't expect any sort of technical issue to get resolved quickly by Amazon.

Edit: I've bookmarked the callback page. Hopefully the link will stay valid.

If you have a Kindle there is CALL ME button in Help. That's what I used, it really is hard to find it on the web site.