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#106 | |
Ex-Helpdesk Junkie
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Karma: 85397180
Join Date: Nov 2012
Location: The Beaten Path, USA, Roundworld, This Side of Infinity
Device: Kindle Touch fw5.3.7 (Wifi only)
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Quote:
![]() But I don' think it is far-fetched to say most people never end up *trying to* use a warranty. Customer Service, warranties, etc. are there for when things go wrong -- and it should be hoped that "things going wrong" aren't the norm. ![]() Amazon benefits from this as much as Kobo does. |
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#107 | ||
Apeist
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Karma: 381090
Join Date: Oct 2008
Location: The sunny part of California
Device: Generic virtual reality story-experiential device
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Quote:
A quick search brings up the following from Consumer Reports: Quote:
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#108 | |
Banned
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Karma: 2826564
Join Date: Feb 2010
Device: Kobo Aura, Kindle Paperwhite 2nd gen, Kindle KB (dead) PRS-T1, PRS 350
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Quote:
" an authorized Kobo Inc. reseller." no such animal and believe it not all factory seals were intact. External and internal. NOT re-packaged. |
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#109 |
Banned
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Karma: 2826564
Join Date: Feb 2010
Device: Kobo Aura, Kindle Paperwhite 2nd gen, Kindle KB (dead) PRS-T1, PRS 350
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From my perspective. IF.. IF Kobo had said directly and supported this statement online with their policies. "We can only offer factory/ manufacture warranty from authorized resellers and any purchase from an auction site or other reseller will void the manufacture warranty"
Please return your device from where you bought it and or ask them for warranty support. HOWEVER the above was not the case. To not support your manufactured device..says a lot about the device and the company. Sorry if I offended anyone with that last bit.. Clear policy is better |
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#110 | |
Just a Yellow Smiley.
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Karma: 83862859
Join Date: Jul 2015
Location: Texas
Device: K4, K5, fire, kobo, galaxy
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Quote:
As you can see by what I have bolded in your post, there is no guarantee of a warranty. Also generally new does not mean new. Yes, they are usually either damaged boxes or customer regret returns but the manufacturer is not required to provide a warranty because the product is no longer considered new. So yes, you will most likely get a brand new product but there is no guarantee. Here is the thing: if you buy USED and since Open Box cannot be guaranteed to be new, it is considered used. You may or may not get a warranty. If you buy from an individual, you might get an actual "new" product or you might get a piece of junk. Yes, eBay is made up of individuals. Now if you buy Open box from a retailer like Best Buy, you usually get a guarantee and maybe a warranty. If you buy from Herman's Open Box Specials: no guarantee and he is a reseller so doubtful you get an ORIGINAL purchase receipt. |
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#111 | |
Just a Yellow Smiley.
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Karma: 83862859
Join Date: Jul 2015
Location: Texas
Device: K4, K5, fire, kobo, galaxy
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#112 |
Banned
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Karma: 2826564
Join Date: Feb 2010
Device: Kobo Aura, Kindle Paperwhite 2nd gen, Kindle KB (dead) PRS-T1, PRS 350
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Clearly a point where we can agree to disagree.
Retailer vs Reseller I am of the opinion there is little difference with e-commerce. Comparison between Retailer and Reseller: http://www.differencebetween.info/di...r-and-reseller |
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#113 |
Banned
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Karma: 2826564
Join Date: Feb 2010
Device: Kobo Aura, Kindle Paperwhite 2nd gen, Kindle KB (dead) PRS-T1, PRS 350
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#114 |
Just a Yellow Smiley.
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Karma: 83862859
Join Date: Jul 2015
Location: Texas
Device: K4, K5, fire, kobo, galaxy
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No not my interpretation.
Just facts. A retailer is one that gets their products from the manufacturer. A reseller buys from a retailer and then puts it up for resale to make a profit. If a warranty says retail only, then you have no recourse if you buy from a reseller. Can I recommend you switch to kindle and be upfront about where you got the product? Amazon is secondhand friendly. |
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#115 | |
Banned
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Karma: 2826564
Join Date: Feb 2010
Device: Kobo Aura, Kindle Paperwhite 2nd gen, Kindle KB (dead) PRS-T1, PRS 350
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Quote:
I emailed him my personal email. PM him here. FWD the email thread from KOBO support, and the case number. Emailed him my personal phone number. I have received no response. No acknowledgement of communication (i.e. email received, working on it.. etc. nor sorry can't help you) nothing. No response. I have reached out to @Kobo and @KoboHelp on twitter as well. Nothing but crickets... as they say.. |
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#116 | |
Banned
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Karma: 2826564
Join Date: Feb 2010
Device: Kobo Aura, Kindle Paperwhite 2nd gen, Kindle KB (dead) PRS-T1, PRS 350
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Quote:
A reseller buys from a retailer and then puts it up for resale to make a profit. -- that would be false. I work for a reseller and we purchase from vendors (distributors), manufactures etc a complex web of buy/sell. Channel partners etc. A Retailer sells to end users (consumers) with a store. |
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#117 | |
Banned
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Karma: 2826564
Join Date: Feb 2010
Device: Kobo Aura, Kindle Paperwhite 2nd gen, Kindle KB (dead) PRS-T1, PRS 350
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Quote:
I have Kindle PW2, and previously owned two Kindle KB models. Very flexible to get content to read. email, store, side load. Limited customization vs the Sony's I have owned for screen savers etc. My intention was to support ePub and the open format the Kobo supports. Sony already switched to Kobo Store. I also have iPad, but like e-ink for outdoor use and wanted a self -enclosed lighting system i.e. glo, comfort light etc. The clip-on light is bulky and cumbersome. oh well. Kindles aren't bad. I was just trying to support the alternative.. forgot to mention ..i like the microSD option.. I have lots of technical epubs for reference. Last edited by tvuongpham; 09-17-2015 at 06:29 PM. |
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#118 | |
Just a Yellow Smiley.
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Karma: 83862859
Join Date: Jul 2015
Location: Texas
Device: K4, K5, fire, kobo, galaxy
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Quote:
Wait a minute, you said vendors. That is just slightly different. That to me sounds like a place called Big Lots. They use vendors and store buy outs. So you buy from people that buy from the manufacturer. I think we have just spent half the day using 2 different groups of sellers. To me, you would not be a reseller because the product is distributed to you and then you sell to the public. Who I was thinking of is the ones that go to the clearance aisle of a retailer then resell as an individual. I do believe ebay is considered a shop of shops. So a manufacturer cannot guarantee whether the seller is legitimate. Sorry you had problems. Oh my finger finally did stop hurting. I like my old Kobo for side loading. I am not real fond of their store. I had the keyboard until it decided it was dirty and took a bath. |
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#119 |
eBook Enthusiast
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Karma: 93383043
Join Date: Nov 2006
Location: UK
Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6
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#120 | |
Ex-Helpdesk Junkie
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Karma: 85397180
Join Date: Nov 2012
Location: The Beaten Path, USA, Roundworld, This Side of Infinity
Device: Kindle Touch fw5.3.7 (Wifi only)
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Quote:
http://www.forbes.com/2011/02/23/dum...ng-labels.html http://www.smosh.com/smosh-pit/photo...warning-labels http://rinkworks.com/said/warnings.shtml |
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Tags |
customer service, kobo aura, kobo sucks |
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