Get in line for Kindle 3 - Page 6

rapidblue · 08-06-2010, 03:53 AM

Quote:

Originally Posted by Pushka

Regardless of when you ordered, the order page still says they will advise by email when they have a firm date. My order was made within an hour of the link being operational (I know because I tried it for around an hour beforehand) and I have no delivery date yet. But I have received the chargers that were made with that order.

I think you just need to sit back and relax a bit people.

+1
Don't worry about checking 5 times a day - Amazon will send out a mail as soon as the shipping and delivery dates are set

babyd · 08-06-2010, 03:56 AM

I just called them and they have no idea why the order summary pages show these late dates. They assured me that the dates shown when I ordered are the accurate ones. They are putting this information to the web teams to find out what is going on.

They had an update dated 6th Aug that states orders placed by noon on 1st Aug will be shipped by 27th Aug and from then till last night they ship 1st some first served, but by Sept 4th.........from today they will ship by Sept 8th. Their own update to CS reps today..........

rapidblue · 08-06-2010, 08:54 AM

Quote:

Originally Posted by babyd

I just called them and they have no idea why the order summary pages show these late dates. They assured me that the dates shown when I ordered are the accurate ones. They are putting this information to the web teams to find out what is going on.

They had an update dated 6th Aug that states orders placed by noon on 1st Aug will be shipped by 27th Aug and from then till last night they ship 1st some first served, but by Sept 4th.........from today they will ship by Sept 8th. Their own update to CS reps today..........

Thanx for the info. My order is showing in October too!! Hope they fix it soon

pabulous · 08-06-2010, 11:23 AM

Emailed them earlier, and got back this reply:

"Further to your email, please be advised that as you placed your order before mid-day on August 1st, your order will dispatch by the 27th August release date. Therefore, you can expect to receive your package either on or soon after this date."

I guess it is just an error then.

matt314159 · 08-06-2010, 12:13 PM

here was their response to my question last night

Quote:

Hello,

Due to strong customer demand, Kindle (Latest Generation) is temporarily sold out. If you placed an order before 8 p.m. PST, August 1st, your order will still ship by the August 27th release date. You will not be charged for your order until your Kindle is shipped.

We hope you enjoy your Kindle.

Did I solve your problem?

so I guess we're good....Interesting how their answers vary, one agent says "midday august 1", while mine says "8PM PST August 1st"

pabulous · 08-06-2010, 12:15 PM

Crazy. It still says the delivery estimate is between October 1st and October 5th when I log into the Orders page. But when I click on the Order Details itself, it says "We need a little more time to provide you with a good estimate. We'll notify you via e-mail as soon as we have an estimated delivery date. You can cancel at any time."

Just what is going on, Amazon?!

Otter · 08-06-2010, 12:26 PM

When I ordered mine the main page said orders placed today are expected to ship on or before Sept. 4th. Today the main page has changed to on or before Sept. 8th and my order status has gone from unknown to delivery date of Oct. 5th...ugh! When I contacted customer service to ask about it, the only offer of help I received was as offer to cancel the order

Maybe I should just stick with my Sony, this is not off to a good start.

AnemicOak · 08-06-2010, 12:28 PM

Quote:

Originally Posted by matt314159

here was their response to my question last night

so I guess we're good....Interesting how their answers vary, one agent says "midday august 1", while mine says "8PM PST August 1st"

Could the difference be that you contacted US CS and the other poster contacted UK CS?

pabulous · 08-06-2010, 12:29 PM

Sounds to me, Amazon staff don't have a clue what's going on either - matt314159, Otter and I all received different responses to the same problem. Not particularly encouraging, is it?

matt314159 · 08-06-2010, 12:57 PM

AnemicOak might be right, could it be location-based? I'm in the US, pabulous, are you in the UK by chance?

pabulous · 08-06-2010, 12:58 PM

Quote:

Originally Posted by matt314159

AnemicOak might be right, could it be location-based? I'm in the US, pabulous, are you in the UK by chance?

Yep, I'm in the UK.

matt314159 · 08-06-2010, 01:00 PM

I suppose that might be the difference then. Maybe?

pabulous · 08-06-2010, 01:02 PM

Just checked my account again, the delivery estimate has gone again now and it's back to "We'll notify you via e-mail as soon as we have an estimated delivery date." Good news, I suppose.

matt314159 · 08-06-2010, 01:04 PM

Same here.

Kumabjorn · 08-06-2010, 01:21 PM

I just received an e-mail confirming the Aug 27 ship date. They confirmed that my order was made before 8 pm PST on Aug 1.

Yippiii yahoo, yeah!

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08-06-2010, 03:56 AM	#77
babyd Addict Posts: 384 Karma: 1567 Join Date: Jul 2008 Location: UK Device: Sony:505, 600, 350, 650, Kindle 3 & PW, Kobo Mini & Aura HD	I just called them and they have no idea why the order summary pages show these late dates. They assured me that the dates shown when I ordered are the accurate ones. They are putting this information to the web teams to find out what is going on. They had an update dated 6th Aug that states orders placed by noon on 1st Aug will be shipped by 27th Aug and from then till last night they ship 1st some first served, but by Sept 4th.........from today they will ship by Sept 8th. Their own update to CS reps today..........

08-06-2010, 11:23 AM	#79
pabulous Member Posts: 14 Karma: 12 Join Date: Aug 2010 Device: Sony PRS300 (owned for about a month!), Kindle 3 preordered	Emailed them earlier, and got back this reply: "Further to your email, please be advised that as you placed your order before mid-day on August 1st, your order will dispatch by the 27th August release date. Therefore, you can expect to receive your package either on or soon after this date." I guess it is just an error then.

08-06-2010, 12:15 PM	#81
pabulous Member Posts: 14 Karma: 12 Join Date: Aug 2010 Device: Sony PRS300 (owned for about a month!), Kindle 3 preordered	Crazy. It still says the delivery estimate is between October 1st and October 5th when I log into the Orders page. But when I click on the Order Details itself, it says "We need a little more time to provide you with a good estimate. We'll notify you via e-mail as soon as we have an estimated delivery date. You can cancel at any time." Just what is going on, Amazon?!

08-06-2010, 12:26 PM	#82
Otter Connoisseur Posts: 66 Karma: 79 Join Date: Sep 2006 Location: Fairfax, Va Device: PRS-500, PRS-505, PRS-650, ipod Touch, ipad 2, NC, Kindle Scribe	When I ordered mine the main page said orders placed today are expected to ship on or before Sept. 4th. Today the main page has changed to on or before Sept. 8th and my order status has gone from unknown to delivery date of Oct. 5th...ugh! When I contacted customer service to ask about it, the only offer of help I received was as offer to cancel the order Maybe I should just stick with my Sony, this is not off to a good start.

08-06-2010, 12:29 PM	#84
pabulous Member Posts: 14 Karma: 12 Join Date: Aug 2010 Device: Sony PRS300 (owned for about a month!), Kindle 3 preordered	Sounds to me, Amazon staff don't have a clue what's going on either - matt314159, Otter and I all received different responses to the same problem. Not particularly encouraging, is it?

08-06-2010, 12:57 PM	#85
matt314159 Groupie Posts: 198 Karma: 1000 Join Date: Jul 2010 Location: High Desert, SoCal Device: KSO, NookColor (CM7.1), Samsung Mesmerize	AnemicOak might be right, could it be location-based? I'm in the US, pabulous, are you in the UK by chance?

08-06-2010, 01:00 PM	#87
matt314159 Groupie Posts: 198 Karma: 1000 Join Date: Jul 2010 Location: High Desert, SoCal Device: KSO, NookColor (CM7.1), Samsung Mesmerize	I suppose that might be the difference then. Maybe?

08-06-2010, 01:02 PM	#88
pabulous Member Posts: 14 Karma: 12 Join Date: Aug 2010 Device: Sony PRS300 (owned for about a month!), Kindle 3 preordered	Just checked my account again, the delivery estimate has gone again now and it's back to "We'll notify you via e-mail as soon as we have an estimated delivery date." Good news, I suppose.

08-06-2010, 01:04 PM	#89
matt314159 Groupie Posts: 198 Karma: 1000 Join Date: Jul 2010 Location: High Desert, SoCal Device: KSO, NookColor (CM7.1), Samsung Mesmerize	Same here.

08-06-2010, 01:21 PM	#90
Kumabjorn Basculocolpic Posts: 4,356 Karma: 20181319 Join Date: Jul 2010 Location: Sweden Device: Kindle 3 WiFi, Kindle 4SO, Kindle for Android, Sony PRS-350 and PRS-T1	I just received an e-mail confirming the Aug 27 ship date. They confirmed that my order was made before 8 pm PST on Aug 1. Yippiii yahoo, yeah!

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