Order Status - Page 6

dobbyone · 10-15-2008, 02:37 PM

I received mine today (ordered 23rd).

Mr. Goodbar · 10-16-2008, 03:49 PM

Mine should be here tomorrow morning after I leave for a weekend trip! Oh well, it will be waiting for me on Sunday.

smp_iliad · 10-17-2008, 11:03 AM

Anyone hear anything from ereaderoutfitters? I've placed my order Oct 9th, and still heard nothing from them (I do know the notice on their web page). IRex is indeed a surprising company...this level of frustration and unfaithfulness, I've never seen yet..I hate to see notice like "please be patient".

Nate the great · 10-17-2008, 11:09 AM

Jeff (at ereaderoutfitters) has been pretty good at posting updates on his site. Whatever is there is probably up to date.

flyingtablet · 10-17-2008, 11:21 AM

Quote:

Originally Posted by Nate the great

Jeff (at ereaderoutfitters) has been pretty good at posting updates on his site.WHatever is there is probably up to date.

The funny thing is Jeff does not give a rough estimate when the next
batch will arrive.

He could have asked Irex for a more definite answer.
Based on daily production and current order status, Irex should
be able to give this answer, unless their PM totally messed up.

All I can say is Irex is beyond imaginable.

smp_iliad · 10-17-2008, 11:26 AM

I just got an email from Jeff saying that rought estimate is late next week or later. He says IRex would announce something next week, but no specific details about what it is. I'm desperately waiting for PlasticLogic into this market.

davidspitzer · 10-18-2008, 02:21 AM

My order on ereaderoutfitters, that I ordered on the 9th of October, went from payment complete to backordered!

Krishirex · 10-18-2008, 07:50 AM

Hi, I ordered from Libresco on 6 October, no sign of delivery yet. They said in their emailed receipt that delivery can take up to 2 weeks but "usually we do better than that !". Looks like they are out of stock & depending upon Irex to replenish it. Unlikely that it will arrive any time soon which is a shame. Not sure whether to wait longer or to cancel the order. I requested an update from Libresco to help me to make a decision but haven't had any reply. Problem with forums is that usually people with unhappy experiences tend to post which is understandable (I would too if there was significant mismatch between manufacturer's claims & device performance) so there is no way to tell if there are many happy users out there with good battery & other performance from DR1000. I would appreciate advice from experienced users here. Much obliged.

Krishirex · 10-18-2008, 11:46 AM

Regretfully I have decided to cancel. Not Libresco's fault at all, their comms previously was excellent but they are obviously hamstrung by lack of stock. Probably also not Irex's fault entirely (maybe demand more than expected like iPhone 3G but afaik Apple didn't charge a priori, people just had to wait for stock & paid only when iPhone was in stores to buy) being a small company. I intended to buy 3 after trying the first but unfortunately I can't wait any more. Plus the issues reported here & poor response time from Irex in their forum. The clincher was that if I performed like this in my line of business, I would lose customers in droves (sole trader, innovative work, few other providers but I would still lose work) so I am not prepared to put up with anything less from others. I wish them well but I don't agree with some members who make out that people complaining here are wrong to do so. It is a matter of professional service and attitude, nothing less should be acceptable and while mistakes (omission/commission) do happen, the best way to establish a loyal customer base is to say a few words to explain the delay, the bugs, the issues. I am sure that would serve to calm many aggrieved customers. In my line of work I would get sued if customers were dissatisfied. I intend now to go for a tablet pc or umpc (Fujitsu 2010 is reported to have 9-11 hours battery life !), although they may be a lot more expensive & heavy (1.5-1.6kg), at least they are ready to buy, I can live with LED backlit screen, I will just buy the one instead of 3 DRs. Pity about Irex, it does look like a great product, perhaps e-ink technology is just beginning to fly & Plastic Logic may or may not come out with a great product. For now, I will stick with a good tablet pc. Wish you all well and hope that Irex's DR line gets better & makes big waves in the future. It is not for ME yet !

pilotbob · 10-18-2008, 12:15 PM

Quote:

Originally Posted by Krishirex

I intended to buy 3 after trying the first but unfortunately I can't wait any more.

I'm curious... what's your alternative? You must have a need for the 4 devices? Generally when people say they can't wait anymore they go elsewhere. In this case there is no elsewhere to go. The only other possible options, Hanlin V9 or Plastic Logic reader are not projected to be out until Summer 09 so you will be "waiting more" for either of those.

BOb

Nate the great · 10-18-2008, 12:17 PM

He is going with a laptop/tablet convertible, BOb.

sarikan · 10-18-2008, 12:19 PM

Hmm, does anyone have an idea of current stock of DR1000S at the moment? The first set of users who placed their orders are still receiving, or waiting to receive theirs, so this does not look near future customers like me.
Do you have an idea about the expected waiting time for the orders placed in the next two weeks?

Kind regards
Seref Arikan

pilotbob · 10-18-2008, 12:19 PM

Quote:

Originally Posted by Nate the great

He is going with a laptop/tablet convertible, BOb.

I don't know how I missed that... sorry. But, going from 4 devices to 1 is quite a big change.

BOb

Krishirex · 10-18-2008, 01:43 PM

Hi fellow members, Another update ! Just heard from Libresco (their local MD is excellent) that they have just received stock in UK ! I agree with Pilotbob that going from 4 devices to 1 is a big change. Actually it was 3 (for now), one for me & one each for son (law student) & daughter (medical student) based upon the fact that I spent many years as a student & then trainee being bound to desks or lugging heavy textbooks around. I went from 3 potential DRs to 1 tablet because my sprogs don't wish to lug a heavier tablet pc around but can see the advantages of DR with its much lower weight. If Irex can pull its socks up & fix bugs & sort out battery life, this looks like a great device. The screen size & light weight attracted me to it first but the other goings on put me off. However, I did have qualms about the weight of tablet pcs (I have a Motion tablet 1.7kg which is a bit knackered & I prefer to use it on desk rather than hold it as it does pull my arm off after a while !) but at least they are readily available & battery life is fast catching up (looks like most tablets or umpcs can beat DR's battery life as it stands). I have emailed Libresco that if they can deliver asap I will still stick with DR. Only caveat is if Irex (in its infinite wisdom) decided to use a single 1300mah battery in the DR, will firmware upgrades be enough to increase battery life substantially, when the battery itself is a bit of a wimp from the start !!? In any case, if Libresco can deliver quickly, I will not cancel because its MD's technical knowledge & response time is very good & quick (outstanding in fact). I will probably bite the bullet & get 1 first, try it out & buy the others later. At least it is good news from Libresco that DRs are in stock in UK. As you all have taken the trouble of reading my long winded postings, I will reciprocate by posting a review of the device if it does arrive & I don't cancel. Thanks to you all. Raj

davidspitzer · 10-20-2008, 02:26 PM

Hi David,
I have some encouraging news. There will be an announcement from iRex tomorrow indicating why they are late and when they will deliver.

Regards,
Jeff

I hope it's good news

10-18-2008, 02:21 AM	#82
davidspitzer So Many Words to Read! Posts: 411 Karma: 125665 Join Date: Aug 2006 Device: Kindle	Backorder My order on ereaderoutfitters, that I ordered on the 9th of October, went from payment complete to backordered!

10-20-2008, 02:26 PM	#90
davidspitzer So Many Words to Read! Posts: 411 Karma: 125665 Join Date: Aug 2006 Device: Kindle	New update from Jeff at EreaderOutfitters Hi David, I have some encouraging news. There will be an announcement from iRex tomorrow indicating why they are late and when they will deliver. Regards, Jeff I hope it's good news

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10-15-2008, 02:37 PM	#76
dobbyone Member Posts: 23 Karma: 10 Join Date: Dec 2007 Location: Zürich, Switzerland Device: Cybook Gen3, HTC Tytn II, DR1000S	I received mine today (ordered 23rd).

10-16-2008, 03:49 PM	#77
Mr. Goodbar Wizard Posts: 1,005 Karma: 98078 Join Date: Jul 2006 Location: Atlanta, GA Device: iPad Mini 4	Mine should be here tomorrow morning after I leave for a weekend trip! Oh well, it will be waiting for me on Sunday.

10-17-2008, 11:03 AM	#78
smp_iliad Connoisseur Posts: 70 Karma: 816 Join Date: Dec 2007 Device: KindleDX, iPhone3Gs	Anyone hear anything from ereaderoutfitters? I've placed my order Oct 9th, and still heard nothing from them (I do know the notice on their web page). IRex is indeed a surprising company...this level of frustration and unfaithfulness, I've never seen yet..I hate to see notice like "please be patient".

10-17-2008, 11:09 AM	#79
Nate the great Sir Penguin of Edinburgh Posts: 12,375 Karma: 23555235 Join Date: Apr 2007 Location: DC Metro area Device: Shake a stick plus 1	Jeff (at ereaderoutfitters) has been pretty good at posting updates on his site. Whatever is there is probably up to date.

10-17-2008, 11:26 AM	#81
smp_iliad Connoisseur Posts: 70 Karma: 816 Join Date: Dec 2007 Device: KindleDX, iPhone3Gs	I just got an email from Jeff saying that rought estimate is late next week or later. He says IRex would announce something next week, but no specific details about what it is. I'm desperately waiting for PlasticLogic into this market.

10-18-2008, 07:50 AM	#83
Krishirex Member Posts: 14 Karma: 30 Join Date: Oct 2008 Device: Irex DR1000S	Hi, I ordered from Libresco on 6 October, no sign of delivery yet. They said in their emailed receipt that delivery can take up to 2 weeks but "usually we do better than that !". Looks like they are out of stock & depending upon Irex to replenish it. Unlikely that it will arrive any time soon which is a shame. Not sure whether to wait longer or to cancel the order. I requested an update from Libresco to help me to make a decision but haven't had any reply. Problem with forums is that usually people with unhappy experiences tend to post which is understandable (I would too if there was significant mismatch between manufacturer's claims & device performance) so there is no way to tell if there are many happy users out there with good battery & other performance from DR1000. I would appreciate advice from experienced users here. Much obliged.

10-18-2008, 11:46 AM	#84
Krishirex Member Posts: 14 Karma: 30 Join Date: Oct 2008 Device: Irex DR1000S	Regretfully I have decided to cancel. Not Libresco's fault at all, their comms previously was excellent but they are obviously hamstrung by lack of stock. Probably also not Irex's fault entirely (maybe demand more than expected like iPhone 3G but afaik Apple didn't charge a priori, people just had to wait for stock & paid only when iPhone was in stores to buy) being a small company. I intended to buy 3 after trying the first but unfortunately I can't wait any more. Plus the issues reported here & poor response time from Irex in their forum. The clincher was that if I performed like this in my line of business, I would lose customers in droves (sole trader, innovative work, few other providers but I would still lose work) so I am not prepared to put up with anything less from others. I wish them well but I don't agree with some members who make out that people complaining here are wrong to do so. It is a matter of professional service and attitude, nothing less should be acceptable and while mistakes (omission/commission) do happen, the best way to establish a loyal customer base is to say a few words to explain the delay, the bugs, the issues. I am sure that would serve to calm many aggrieved customers. In my line of work I would get sued if customers were dissatisfied. I intend now to go for a tablet pc or umpc (Fujitsu 2010 is reported to have 9-11 hours battery life !), although they may be a lot more expensive & heavy (1.5-1.6kg), at least they are ready to buy, I can live with LED backlit screen, I will just buy the one instead of 3 DRs. Pity about Irex, it does look like a great product, perhaps e-ink technology is just beginning to fly & Plastic Logic may or may not come out with a great product. For now, I will stick with a good tablet pc. Wish you all well and hope that Irex's DR line gets better & makes big waves in the future. It is not for ME yet !

10-18-2008, 12:17 PM	#86
Nate the great Sir Penguin of Edinburgh Posts: 12,375 Karma: 23555235 Join Date: Apr 2007 Location: DC Metro area Device: Shake a stick plus 1	He is going with a laptop/tablet convertible, BOb.

10-18-2008, 12:19 PM	#87
sarikan Zealot Posts: 131 Karma: 34 Join Date: Oct 2008 Device: none	Hmm, does anyone have an idea of current stock of DR1000S at the moment? The first set of users who placed their orders are still receiving, or waiting to receive theirs, so this does not look near future customers like me. Do you have an idea about the expected waiting time for the orders placed in the next two weeks? Kind regards Seref Arikan

10-18-2008, 01:43 PM	#89
Krishirex Member Posts: 14 Karma: 30 Join Date: Oct 2008 Device: Irex DR1000S	Hi fellow members, Another update ! Just heard from Libresco (their local MD is excellent) that they have just received stock in UK ! I agree with Pilotbob that going from 4 devices to 1 is a big change. Actually it was 3 (for now), one for me & one each for son (law student) & daughter (medical student) based upon the fact that I spent many years as a student & then trainee being bound to desks or lugging heavy textbooks around. I went from 3 potential DRs to 1 tablet because my sprogs don't wish to lug a heavier tablet pc around but can see the advantages of DR with its much lower weight. If Irex can pull its socks up & fix bugs & sort out battery life, this looks like a great device. The screen size & light weight attracted me to it first but the other goings on put me off. However, I did have qualms about the weight of tablet pcs (I have a Motion tablet 1.7kg which is a bit knackered & I prefer to use it on desk rather than hold it as it does pull my arm off after a while !) but at least they are readily available & battery life is fast catching up (looks like most tablets or umpcs can beat DR's battery life as it stands). I have emailed Libresco that if they can deliver asap I will still stick with DR. Only caveat is if Irex (in its infinite wisdom) decided to use a single 1300mah battery in the DR, will firmware upgrades be enough to increase battery life substantially, when the battery itself is a bit of a wimp from the start !!? In any case, if Libresco can deliver quickly, I will not cancel because its MD's technical knowledge & response time is very good & quick (outstanding in fact). I will probably bite the bullet & get 1 first, try it out & buy the others later. At least it is good news from Libresco that DRs are in stock in UK. As you all have taken the trouble of reading my long winded postings, I will reciprocate by posting a review of the device if it does arrive & I don't cancel. Thanks to you all. Raj

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