Ghosting - Page 3

Riocaz · 07-27-2006, 03:03 PM

I've phoned twice. I don't want to phone too much, because I've been in supoport and hate people like that. And because I have to phone them from work and it's an international call.

ElaHuguet · 07-27-2006, 03:40 PM

I understand that, I've worked in support, and am currently in an IT dept, AND my husband was the support group leader, lol... even so, polite as anything, push ahead as much as you can. Try emailing, I emailed shop@irex... with a support question, and they answered very quickly, and it's less pushy, they can read and take their time answering, and you can state everything a lot better, give them the mac address right there, so they can get on with it.

Riocaz · 07-28-2006, 04:39 AM

Just mailed shop@ in the hopes that they can get this sorted for me.

For goodness sake all I want is a ticket number.

ElaHuguet · 07-28-2006, 04:46 AM

So you should, it's been, what?, a week now? About time!

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
PRS-600 Ghosting	ziegl027	Sony Reader	1	04-11-2010 01:42 PM
Ghosting on PP	binbinbook	Astak EZReader	14	03-26-2010 05:14 AM
Firmware Update 2.0.3 and still have ghosting	rcuadro	Amazon Kindle	15	04-26-2009 04:27 PM
Ghosting	t_rectenwald	Amazon Kindle	2	12-10-2007 09:15 PM
Ghosting?	TadW	Amazon Kindle	10	12-02-2007 09:36 PM

07-27-2006, 03:03 PM	#31
Riocaz Fulfilled but not by iRex Posts: 932 Karma: 286846 Join Date: May 2006 Location: London Device: Far too many	I've phoned twice. I don't want to phone too much, because I've been in supoport and hate people like that. And because I have to phone them from work and it's an international call.

07-27-2006, 03:40 PM	#32
ElaHuguet iLiad freak Posts: 339 Karma: 243 Join Date: Apr 2006 Location: Mallorca, Spain Device: iRex iLiad	I understand that, I've worked in support, and am currently in an IT dept, AND my husband was the support group leader, lol... even so, polite as anything, push ahead as much as you can. Try emailing, I emailed shop@irex... with a support question, and they answered very quickly, and it's less pushy, they can read and take their time answering, and you can state everything a lot better, give them the mac address right there, so they can get on with it.

07-28-2006, 04:39 AM	#33
Riocaz Fulfilled but not by iRex Posts: 932 Karma: 286846 Join Date: May 2006 Location: London Device: Far too many	Just mailed shop@ in the hopes that they can get this sorted for me. For goodness sake all I want is a ticket number.

07-28-2006, 04:46 AM	#34
ElaHuguet iLiad freak Posts: 339 Karma: 243 Join Date: Apr 2006 Location: Mallorca, Spain Device: iRex iLiad	So you should, it's been, what?, a week now? About time!

Advert