Trouble with the Power Button - Page 2

Davimee · 05-03-2010, 07:47 PM

Just a quick update for anyone who is following this thread... I've been in contact with tech support, and they're helping me troubleshoot and get this taken care of. I will post another update once everything is completely taken care of... but I gotta say, Astak is an awesome company!

Davimee · 05-04-2010, 07:29 PM

Ok, so I've been in touch with Tech Support. My main concern with the power button not working was not being able to update firmware. Other than that, powering off is not a big deal to me, and I don't use screen lock all that often. Elliott was very helpful, and walked me through changing the firmware without the power button. Since I know I will be able to update firmware whenever new releases come out, I am content keeping my Pocket Pro, rather than sending it back. And they are going to send me a new case to replace the one that was broken when it arrived. I am very pleased with the way Astak has taken care of this.

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05-03-2010, 07:47 PM	#16
Davimee Happy Wife & Momma Posts: 532 Karma: 1634 Join Date: Jan 2010 Location: USA Device: Purple Astak Pocket Pro! :)	Just a quick update for anyone who is following this thread... I've been in contact with tech support, and they're helping me troubleshoot and get this taken care of. I will post another update once everything is completely taken care of... but I gotta say, Astak is an awesome company!

05-04-2010, 07:29 PM	#17
Davimee Happy Wife & Momma Posts: 532 Karma: 1634 Join Date: Jan 2010 Location: USA Device: Purple Astak Pocket Pro! :)	Ok, so I've been in touch with Tech Support. My main concern with the power button not working was not being able to update firmware. Other than that, powering off is not a big deal to me, and I don't use screen lock all that often. Elliott was very helpful, and walked me through changing the firmware without the power button. Since I know I will be able to update firmware whenever new releases come out, I am content keeping my Pocket Pro, rather than sending it back. And they are going to send me a new case to replace the one that was broken when it arrived. I am very pleased with the way Astak has taken care of this.

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