Ghosting - Page 2

High 5 · 07-23-2006, 12:18 PM

That is what I thought too at first.
It turns out that it was nothing more than a Pac-man ghost on holliday.
He was visiting a cousin at Ghost Recon III for the Xbox 360.
It had taken a wrong turn at a router a few blocks back.

Fortunately one of our smilies could help him out.

I even got a postcard, this afternoon.

wiljo · 07-27-2006, 08:29 AM

Well - seems that since today I get the ultimate ghosting experience - screen doesn't seem to clear anymore (see attached pic for an impression).

It´s about time to call in tech-support.

wiljo

tribble · 07-27-2006, 08:31 AM

uh, that doesnt look nice.
Maybe someone is going topay you 5 grand, if you tell them its unique modern eink art

wiljo · 07-27-2006, 08:44 AM

yeah - should try it :-/

Excuse me for being so stooopid, but:
Where can I find mailaddress or phone number of iRex techsupport???

ElaHuguet · 07-27-2006, 08:48 AM

http://www.irextechnologies.com/contact/support

iRex Technologies BV

High Tech Campus
Building 46
5656 AE Eindhoven
The Netherlands

Technical support:
iRex customers can dial the technical support number: +49 (0)52 41 999 723

wiljo · 07-27-2006, 08:54 AM

tnx, ElaHuhuet, I knew I should learn to read.....

ElaHuguet · 07-27-2006, 08:55 AM

LOL (and spell... just joking!)

You're welcome.

wiljo · 07-27-2006, 09:07 AM

ok - she "escalated it to an engineer".
For those who want to know: I got ticket no. 73 ... so we're slowly moving into the hundreds range :-(

[And: YES, I am even worse at spelling than at reading ;-) ]

ElaHuguet · 07-27-2006, 09:31 AM

Bah, it's no big deal, my surname is typical for my area, and still local people get it wrong all the time.

Hope it goes well for you with support.

DHer · 07-27-2006, 09:48 AM

73 tickets if they shipped less then 700 orders yet?

let me do the math... one moment.

Wow. that's a really *bad* quota.

diabloNL · 07-27-2006, 09:55 AM

Quote:

Originally Posted by DHer

73 tickets if they shipped less then 700 orders yet?

let me do the math... one moment.

Wow. that's a really *bad* quota.

I feel sorry for the people that have faulty iLiad's and hope it will be sorted out soon for everyone. I think I've made my decision and that is not to buy an iLiad, for now at least.

tribble · 07-27-2006, 09:56 AM

Do you think so? Maybe most of them are asking how to turn the damn thing on

High 5 · 07-27-2006, 09:56 AM

Don't know, 10% is more or less standard with a new product.

Riocaz · 07-27-2006, 12:37 PM

And this is not just new, but these are amongst the first devices to be built.

And we don't know exactly what those tickets are, half of them, could be relatively simple things that the 1st line havn't recognised, and passed on.

Without more data it's impossible to say.

Yet I STILL DON'T HAVE A TICKETNUMBER.

I'm starting to think someone at iRex doesn't like me.

ElaHuguet · 07-27-2006, 01:24 PM

Have you phoned, emailed & bugged them enough? Make sure you're not slipping into a black hole in the system and being forgotten, which can happen, specially if they're all hectic with launching, etc. Good luck.

07-23-2006, 12:18 PM	#16
High 5 _/_/_/_/_/_/_/ Posts: 152 Karma: 501 Join Date: Jan 2006 Location: Netherlands Device: Rocket ebook,Cybook, Hiebook, Iliad	That is what I thought too at first. It turns out that it was nothing more than a Pac-man ghost on holliday. He was visiting a cousin at Ghost Recon III for the Xbox 360. It had taken a wrong turn at a router a few blocks back. Fortunately one of our smilies could help him out. I even got a postcard, this afternoon. Attached Thumbnails Last edited by High 5; 07-23-2006 at 12:31 PM.

07-27-2006, 08:29 AM	#17
wiljo Member Posts: 23 Karma: 10 Join Date: Jul 2006 Device: iLiad	Well - seems that since today I get the ultimate ghosting experience - screen doesn't seem to clear anymore (see attached pic for an impression). It´s about time to call in tech-support. wiljo Attached Thumbnails

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07-27-2006, 08:31 AM	#18
tribble iLiad Maniac Posts: 1,382 Karma: 2369 Join Date: Apr 2006 Location: Germany Device: Bookeen Opus (i love that thing) and iPad (what an irony)	uh, that doesnt look nice. Maybe someone is going topay you 5 grand, if you tell them its unique modern eink art

07-27-2006, 08:44 AM	#19
wiljo Member Posts: 23 Karma: 10 Join Date: Jul 2006 Device: iLiad	yeah - should try it :-/ Excuse me for being so stooopid, but: Where can I find mailaddress or phone number of iRex techsupport???

07-27-2006, 08:48 AM	#20
ElaHuguet iLiad freak Posts: 339 Karma: 243 Join Date: Apr 2006 Location: Mallorca, Spain Device: iRex iLiad	http://www.irextechnologies.com/contact/support iRex Technologies BV High Tech Campus Building 46 5656 AE Eindhoven The Netherlands Technical support: iRex customers can dial the technical support number: +49 (0)52 41 999 723

07-27-2006, 08:54 AM	#21
wiljo Member Posts: 23 Karma: 10 Join Date: Jul 2006 Device: iLiad	tnx, ElaHuhuet, I knew I should learn to read.....

07-27-2006, 08:55 AM	#22
ElaHuguet iLiad freak Posts: 339 Karma: 243 Join Date: Apr 2006 Location: Mallorca, Spain Device: iRex iLiad	LOL (and spell... just joking!) You're welcome.

07-27-2006, 09:07 AM	#23
wiljo Member Posts: 23 Karma: 10 Join Date: Jul 2006 Device: iLiad	ok - she "escalated it to an engineer". For those who want to know: I got ticket no. 73 ... so we're slowly moving into the hundreds range :-( [And: YES, I am even worse at spelling than at reading ;-) ]

07-27-2006, 09:31 AM	#24
ElaHuguet iLiad freak Posts: 339 Karma: 243 Join Date: Apr 2006 Location: Mallorca, Spain Device: iRex iLiad	Bah, it's no big deal, my surname is typical for my area, and still local people get it wrong all the time. Hope it goes well for you with support.

07-27-2006, 09:48 AM	#25
DHer Addict Posts: 261 Karma: 156 Join Date: Jul 2006 Device: iliad	73 tickets if they shipped less then 700 orders yet? let me do the math... one moment. Wow. that's a really bad quota.

07-27-2006, 09:56 AM	#27
tribble iLiad Maniac Posts: 1,382 Karma: 2369 Join Date: Apr 2006 Location: Germany Device: Bookeen Opus (i love that thing) and iPad (what an irony)	Do you think so? Maybe most of them are asking how to turn the damn thing on

07-27-2006, 12:37 PM	#29
Riocaz Fulfilled but not by iRex Posts: 932 Karma: 286846 Join Date: May 2006 Location: London Device: Far too many	And this is not just new, but these are amongst the first devices to be built. And we don't know exactly what those tickets are, half of them, could be relatively simple things that the 1st line havn't recognised, and passed on. Without more data it's impossible to say. Yet I STILL DON'T HAVE A TICKETNUMBER. I'm starting to think someone at iRex doesn't like me.

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07-27-2006, 01:24 PM	#30
ElaHuguet iLiad freak Posts: 339 Karma: 243 Join Date: Apr 2006 Location: Mallorca, Spain Device: iRex iLiad	Have you phoned, emailed & bugged them enough? Make sure you're not slipping into a black hole in the system and being forgotten, which can happen, specially if they're all hectic with launching, etc. Good luck.