Kobo WiFi SD image - Page 2

Tekbro · 02-01-2014, 04:52 PM

Davidfor,

any chance I could get a link to the SD image? My Kobo Wifi is also down since update 1.9.11 and I would love to have it working again. There was nothing wrong with it until this update.

Thank you in advance.

davidfor · 02-01-2014, 07:18 PM

Tekbro: PM Sent

alexfoti · 02-02-2014, 01:19 PM

Hi all

I have a model N647B Kobo Wifi and am in the same position.

Realy need the firmware image if anybody has it floating around?

davidfor · 02-02-2014, 06:51 PM

alexfoti: PM Sent

Tekbro · 02-03-2014, 09:23 PM

Hello davidfor,

Thank you for the link. I was able to re-image the SD card, then re-update. I am back to reading on my Kobo wifi. : )

davidfor · 02-03-2014, 10:41 PM

@Tekbro: That's great to hear. There have been a lot of failures with the image, so I have been wondering if there is a problem with it.

But, you might be able to answer a question.

There are actually two version of the WiFi. They seem to have different CPUs; one is a Marvell 166e, the other a Freescale iMX357. I don't know if there is an external difference, but once they have the 1.9.11 firmware on them, they have different USB device ids. The Freescale has 0x4162 and the Marvell has 0x4165. Could you look when connected to a PC and tell me?

I would be interested in hearing from anyone else as well. As I said, I don't know if there is an external difference, but if you still have the device open, there should be a chip on the board labelled with the names and numbers above. If we find only one version is having problems, maybe we can get it sorted out.

desoto · 02-05-2014, 06:05 PM

My bricked kobo wifi was unable to be resuscitated. I contacted Kobo, despite the negative reviews of Kobo customer care, and they responded within 24 hrs with steps to rectify the problem. In my case, those steps did not work.
My Kobo wifi is almost two years old and thus out of warranty. However, Kobo is owning up to the problem and doing what it can to make things right. They are sending me a re-furbished unit. This is way more than I expected.
So, please try contacting them. They may have been unresponsive in the past, but figuring out that there is a problem, what it is, who is affected, how many are affected, and then working out a solution takes time in any company. I applaud them for doing the right thing.
(and no, I don't work for Kobo).
Best of luck to you all.

AskzYDre · 02-07-2014, 04:20 PM

Desoto, that is great that Kobo did the right thing. Did you call them or email? I'm inside that two year window as well, had one replaced inside the one year period and it still didn't fix it. Now they have thus far refused to do anything further. They love to ask for the receipt and then tell you that you are out of warranty. Twice they have inserted a sentence in their replies that basically says, "We're truly sorry, but hey at least you still have access to your books". Wow, what a stupid response. I won't buy another Kobo.

desoto · 02-08-2014, 04:28 PM

My first contact with Kobo was via their support page, via email.

I also emailed shasan at kobobooks.com (replace "at" with @), but don't know if that helped or not.

Good luck!

Tekbro · 02-09-2014, 01:48 AM

Hello davidfor,

my device appears as 0x4162, so it must be a Freescale. I hope this helps.

Arano · 02-10-2014, 07:27 AM

Hi davidfor

I've the same issue here, can I get the SD card image too ?

davidfor · 02-10-2014, 07:42 AM

Arano: PM sent.

Arano · 02-10-2014, 11:04 AM

Erf, i was so stressed to get an image i didn't even think that's the Kobo WiFI topic.
Mine's Aura HD -_-

sergeyuskach · 02-10-2014, 12:19 PM

Quote:

Originally Posted by desoto

That forced update bricked my kobo wifi, too. Any chance you can send the image to me?
Thanks in advance.

Can you send me Kobo-wifi 18 image ? Thanks

davidfor · 02-10-2014, 08:20 PM

Quote:

Originally Posted by sergeyuskach

Can you send me Kobo-wifi 18 image ? Thanks

What do you mean by "Kobo-wifi 18"? I have an image for the Kobo WiFi, but don't know if it is an "18" or not, or even what that is.

02-05-2014, 06:05 PM	#22
desoto Member Posts: 12 Karma: 12 Join Date: Jan 2014 Device: kobo wifi	kobo wifi affected by latest update My bricked kobo wifi was unable to be resuscitated. I contacted Kobo, despite the negative reviews of Kobo customer care, and they responded within 24 hrs with steps to rectify the problem. In my case, those steps did not work. My Kobo wifi is almost two years old and thus out of warranty. However, Kobo is owning up to the problem and doing what it can to make things right. They are sending me a re-furbished unit. This is way more than I expected. So, please try contacting them. They may have been unresponsive in the past, but figuring out that there is a problem, what it is, who is affected, how many are affected, and then working out a solution takes time in any company. I applaud them for doing the right thing. (and no, I don't work for Kobo). Best of luck to you all.

02-08-2014, 04:28 PM	#24
desoto Member Posts: 12 Karma: 12 Join Date: Jan 2014 Device: kobo wifi	kobo support My first contact with Kobo was via their support page, via email. I also emailed shasan at kobobooks.com (replace "at" with @), but don't know if that helped or not. Good luck!

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02-01-2014, 04:52 PM	#16
Tekbro Junior Member Posts: 6 Karma: 10 Join Date: Jan 2014 Device: Kobowifi N647	Davidfor, any chance I could get a link to the SD image? My Kobo Wifi is also down since update 1.9.11 and I would love to have it working again. There was nothing wrong with it until this update. Thank you in advance.

02-01-2014, 07:18 PM	#17
davidfor Grand Sorcerer Posts: 24,905 Karma: 47303822 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	Tekbro: PM Sent

02-02-2014, 01:19 PM	#18
alexfoti Junior Member Posts: 3 Karma: 10 Join Date: Feb 2014 Device: Kobo Wifi	Hi all I have a model N647B Kobo Wifi and am in the same position. Realy need the firmware image if anybody has it floating around?

02-02-2014, 06:51 PM	#19
davidfor Grand Sorcerer Posts: 24,905 Karma: 47303822 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	alexfoti: PM Sent

02-03-2014, 09:23 PM	#20
Tekbro Junior Member Posts: 6 Karma: 10 Join Date: Jan 2014 Device: Kobowifi N647	Hello davidfor, Thank you for the link. I was able to re-image the SD card, then re-update. I am back to reading on my Kobo wifi. : )

02-03-2014, 10:41 PM	#21
davidfor Grand Sorcerer Posts: 24,905 Karma: 47303822 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	@Tekbro: That's great to hear. There have been a lot of failures with the image, so I have been wondering if there is a problem with it. But, you might be able to answer a question. There are actually two version of the WiFi. They seem to have different CPUs; one is a Marvell 166e, the other a Freescale iMX357. I don't know if there is an external difference, but once they have the 1.9.11 firmware on them, they have different USB device ids. The Freescale has 0x4162 and the Marvell has 0x4165. Could you look when connected to a PC and tell me? I would be interested in hearing from anyone else as well. As I said, I don't know if there is an external difference, but if you still have the device open, there should be a chip on the board labelled with the names and numbers above. If we find only one version is having problems, maybe we can get it sorted out.

02-07-2014, 04:20 PM	#23
AskzYDre Enthusiast Posts: 27 Karma: 10 Join Date: Jan 2014 Device: Kobo Touch	Desoto, that is great that Kobo did the right thing. Did you call them or email? I'm inside that two year window as well, had one replaced inside the one year period and it still didn't fix it. Now they have thus far refused to do anything further. They love to ask for the receipt and then tell you that you are out of warranty. Twice they have inserted a sentence in their replies that basically says, "We're truly sorry, but hey at least you still have access to your books". Wow, what a stupid response. I won't buy another Kobo.

02-09-2014, 01:48 AM	#25
Tekbro Junior Member Posts: 6 Karma: 10 Join Date: Jan 2014 Device: Kobowifi N647	Hello davidfor, my device appears as 0x4162, so it must be a Freescale. I hope this helps.

02-10-2014, 07:27 AM	#26
Arano Junior Member Posts: 4 Karma: 10 Join Date: Feb 2014 Device: Kobo Aura HD	Hi davidfor I've the same issue here, can I get the SD card image too ?

02-10-2014, 07:42 AM	#27
davidfor Grand Sorcerer Posts: 24,905 Karma: 47303822 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	Arano: PM sent.

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02-10-2014, 11:04 AM	#28
Arano Junior Member Posts: 4 Karma: 10 Join Date: Feb 2014 Device: Kobo Aura HD	Erf, i was so stressed to get an image i didn't even think that's the Kobo WiFI topic. Mine's Aura HD -_-