12-16-2021, 08:19 PM | #17056 | |
Grand Sorcerer
Posts: 24,905
Karma: 47303822
Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
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12-17-2021, 12:53 AM | #17057 |
Wizard
Posts: 2,535
Karma: 24702524
Join Date: Apr 2011
Device: Boox Nova Air, Galaxy Note 10
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When is the credit supposed to be added to my account? I bought $25 earlier today but haven't seen anything yet.
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12-17-2021, 02:44 AM | #17058 |
Grand Sorcerer
Posts: 24,905
Karma: 47303822
Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
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12-17-2021, 12:36 PM | #17059 |
Wizard
Posts: 2,535
Karma: 24702524
Join Date: Apr 2011
Device: Boox Nova Air, Galaxy Note 10
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12-18-2021, 03:28 PM | #17060 |
Evangelist
Posts: 445
Karma: 1982149
Join Date: Mar 2013
Location: Winnipeg, Manitoba, Canada
Device: Samsung Galaxy Tab 4
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12-19-2021, 02:29 PM | #17061 |
Zealot
Posts: 137
Karma: 681012
Join Date: Jul 2010
Location: New Zealand
Device: kobo, kindle pw
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I won't be using my anniversary gift from Kobo. It's 20% off, code C9GPTR, if anyone else wants it.
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12-21-2021, 12:20 PM | #17062 |
Grand Sorcerer
Posts: 12,986
Karma: 35650554
Join Date: Nov 2010
Location: USA
Device: Nexus 7 2, Samsung Galaxy Tab A 8" (retired=Sony PRS650, Kobo Mini)
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Finally heard back from Kobo. They are only doing the $25/$6 in the US despite assurances they would honor the $60/$15. Oh well.
Did anyone get their extra funds? The email said it would be 72 hours. |
12-21-2021, 01:11 PM | #17063 |
Wizard
Posts: 2,535
Karma: 24702524
Join Date: Apr 2011
Device: Boox Nova Air, Galaxy Note 10
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I was just heading over here to ask that same question. Haven't gotten anything yet.
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12-21-2021, 01:17 PM | #17064 | |
o saeclum infacetum
Posts: 20,586
Karma: 225000000
Join Date: Oct 2010
Location: New England
Device: H2O, Aura One, PW5
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12-21-2021, 01:45 PM | #17065 |
Wizard
Posts: 2,535
Karma: 24702524
Join Date: Apr 2011
Device: Boox Nova Air, Galaxy Note 10
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I just had a chat with Kobo, end result was that they added the credit to my account.
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12-22-2021, 09:37 AM | #17066 |
Zealot
Posts: 134
Karma: 3040238
Join Date: Jun 2014
Device: iPad, Thinkpad
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Has anyone received their $6 credit without having to chat with customer service? Mine hasn't shown up.
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12-23-2021, 08:26 AM | #17067 |
Technocrone
Posts: 22
Karma: 10
Join Date: Mar 2012
Device: Onyx M92, Kindle Fire, Libra Colour
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It's been 7 days, and I still have not gotten my $6 credit; am about to head over to cs.
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12-24-2021, 05:44 AM | #17068 |
Grand Sorcerer
Posts: 24,905
Karma: 47303822
Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
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Just contacted Kobo about this. It's being escalated. I commented that I had heard other people having problems and they said they had been helping other people with this. Hopefully they will sort out whatever caused this before the next promotion like this.
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12-24-2021, 06:10 PM | #17069 |
Grand Sorcerer
Posts: 12,986
Karma: 35650554
Join Date: Nov 2010
Location: USA
Device: Nexus 7 2, Samsung Galaxy Tab A 8" (retired=Sony PRS650, Kobo Mini)
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I got my $6 credit today without having to contact customer service for it.
I did have a ticket though from the first day of the offer when it still said Buy $60 get $15, so that could have been a factor. |
12-27-2021, 06:54 PM | #17070 |
Junior Member
Posts: 5
Karma: 10
Join Date: Dec 2019
Location: SF Bay Area, California
Device: Kobo Libra
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I ordered a gift card on 12/17 and still no credit, so I chatted for help today. My ticket is also being escalated.
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coupon, discount, ridiculous deals |
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