Problem Installing Sunrise XP

CYBret · 04-16-2008, 08:06 PM

I've been a Sunrise Desktop user for a few years and finally decided to upgrade to Sunrise XP. However, I've had some problems with the installation. I've tried deleting/reinstalling several times and the problem continues.

By the way, I'm running Windows XP Media Center on an HP laptop.

When I click on Sunrise XP I get several critical stops and error messages:

This application has failed to start because HSLOG20.dll was not found. re-installing the application may fix this problem.

I click "OK" and then:

This application has failed to start because SYNC20.dll was not found. re-installing the application may fix this problem.

I click "OK" and then:

This application has failed to start because SYNC20.dll was not found. re-installing the application may fix this problem.

I click "OK" and then:

This application has failed to start because HSLOG20.dll was not found. re-installing the application may fix this problem.

I click "OK" and then:

This application has failed to start because TABLE21.dll was not found. re-installing the application may fix this problem.

I click "OK" and then:

This application has failed to start because TABLE21.dll was not found. re-installing the application may fix this problem.

I click "OK" and then:

This application has failed to start because SYNC20.dll was not found. re-installing the application may fix this problem.

I click "OK" and then...the program starts. And it works.

I suppose that's something, but I'd really like to get it working properly. I use Sunrise XP in a geocaching tutorial on my site so it's pretty important that I get it working.

I tried searching these forums for any advice on this problem but couldn't find anything.

Thanks!

Bret

vineds · 04-17-2008, 10:06 AM

I tried the new upgrade to 2.04 and I think that the issue is with the compatibility changes made for it being usable with the new Windows Vista version of HotSync Manager. I have windows XP and had the same issues when upgraded to 2.04 from 2.03. I rolled it back to 2.03 and everything is fine now. Here is the 2.03 install if you need it

CYBret · 04-17-2008, 10:21 AM

Yup! That fixed it! HUGE thanks!!!!

anadem · 07-01-2008, 03:10 PM

Thanks from me too! 2.03 works but 2.04 got the "app failed to start" message looking for SYNC20.dll (then opened the Sunrise GUI.)

mgr_slayer · 12-21-2009, 12:50 AM

Install 2.04 and change Sunrise app to start in "C:\Program Files\Palm"

04-16-2008, 08:06 PM	#1
CYBret Junior Member Posts: 2 Karma: 10 Join Date: Apr 2008 Device: Palm TX	Problem Installing Sunrise XP I've been a Sunrise Desktop user for a few years and finally decided to upgrade to Sunrise XP. However, I've had some problems with the installation. I've tried deleting/reinstalling several times and the problem continues. By the way, I'm running Windows XP Media Center on an HP laptop. When I click on Sunrise XP I get several critical stops and error messages: This application has failed to start because HSLOG20.dll was not found. re-installing the application may fix this problem. I click "OK" and then: This application has failed to start because SYNC20.dll was not found. re-installing the application may fix this problem. I click "OK" and then: This application has failed to start because SYNC20.dll was not found. re-installing the application may fix this problem. I click "OK" and then: This application has failed to start because HSLOG20.dll was not found. re-installing the application may fix this problem. I click "OK" and then: This application has failed to start because TABLE21.dll was not found. re-installing the application may fix this problem. I click "OK" and then: This application has failed to start because TABLE21.dll was not found. re-installing the application may fix this problem. I click "OK" and then: This application has failed to start because SYNC20.dll was not found. re-installing the application may fix this problem. I click "OK" and then...the program starts. And it works. I suppose that's something, but I'd really like to get it working properly. I use Sunrise XP in a geocaching tutorial on my site so it's pretty important that I get it working. I tried searching these forums for any advice on this problem but couldn't find anything. Thanks! Bret

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04-17-2008, 10:21 AM	#3
CYBret Junior Member Posts: 2 Karma: 10 Join Date: Apr 2008 Device: Palm TX	Yup! That fixed it! HUGE thanks!!!!

07-01-2008, 03:10 PM	#4
anadem Junior Member Posts: 5 Karma: 10 Join Date: Jul 2008 Device: FBReader on Pixel 2 (was Nexus One (was Sony Clie))	Thanks from me too! 2.03 works but 2.04 got the "app failed to start" message looking for SYNC20.dll (then opened the Sunrise GUI.)

12-21-2009, 12:50 AM	#5
mgr_slayer Junior Member Posts: 2 Karma: 10 Join Date: Dec 2009 Device: KindleWP3	Install 2.04 and change Sunrise app to start in "C:\Program Files\Palm"