07-24-2024, 09:01 AM | #1 |
Zealot
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Device: Kobo Sage, Kobo Aura One, Nook Simple Touch, Nook Glowlight,
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VIP status not renewing
My VIP status is active, next renewal 17 of July. This is clearly in the past. It is set to auto-renew using points, and I have enough points.
Why has it not renewed? Kobo help system has told me that I have been given a 10 day grace period. Why? I have said I want it renewed. Is this happening to anyone else? yes my payment thing is still valid. I bought a book just now to verify that. Every previous year this has worked. |
Yesterday, 12:34 AM | #2 |
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Posts: 135
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Device: Kobo Sage, Kobo Aura One, Nook Simple Touch, Nook Glowlight,
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I discovered I could manage it by hand and renew it by spending the money even though it said odd things about how it had expired and they were sorry to lose me. They took the money, sent me an email saying I'd renewed, and it still says next renewal date 17th of July. I think I'll contact support again. Also the code for a free book doesn't work but that's a problem most years.
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Yesterday, 01:37 PM | #3 | |
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Quote:
It's unfortunate as that list is... not very expansive and there's an overabundance of romances or romances disguised as other genres. |
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Yesterday, 01:59 PM | #4 |
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If a book is mainly a romance, romance should be the first genre listed.
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Yesterday, 03:47 PM | #5 |
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Location: Canada
Device: Kobo Libra H2O, formerly Aura HD
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Yesterday, 04:13 PM | #6 |
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Device: Kobo Sage, Kobo Aura One, Nook Simple Touch, Nook Glowlight,
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Yesterday, 04:51 PM | #7 |
Custom User Title
Posts: 9,021
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Join Date: Oct 2018
Location: Canada
Device: Kobo Libra H2O, formerly Aura HD
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Oof. I'd go into the chat support and see if they can help.
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Yesterday, 10:02 PM | #8 |
Zealot
Posts: 135
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Join Date: Sep 2016
Device: Kobo Sage, Kobo Aura One, Nook Simple Touch, Nook Glowlight,
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Kobo has refunded my attempt to renew VIP status manually. I have no idea what is going on.
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Yesterday, 10:26 PM | #9 |
Zealot
Posts: 135
Karma: 10
Join Date: Sep 2016
Device: Kobo Sage, Kobo Aura One, Nook Simple Touch, Nook Glowlight,
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Now support says try renewing manually. I said I already did and you refunded it. Did it again, expiry still 17th of July 2024. We shall see. at this point I expect it will expire on the 27th and then I ... buy it again?
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