Clara HD Kobo Clara HD does not restart after update and factory reset

superkraal · 07-09-2024, 05:15 AM

Hello, I bought a (refurbished) Kobo Clara HD end 2023 and just installed some system updates. Now, the reader keeps crashing. I managed to do a factory reset (30 seconds power button hold and then 15 seconds). The reader then resets with the famous 3 dots and 2 arrows in a circle, and after more than 30 minutes it shows the original start up screen (an image of the reader and instruction implying you press the power button). Upon pressing the power button, it seems like starting up but then just shows a blank (white) screen. The led next to the power button keeps flashing. I repeated the factory reset process a couple of times with the same result. I also tried turning the reader of by pressing the power button for 8 seconds and then turning it on. I've tried the proces with the reader connected to power, also without, to different power sources etc. I've contacted the seller for warranty, but in the meanwhile I wonder what I can do about this. Eternally grateful if someone has the solution as I will be going on holiday in 4 days....

Semwize · 07-09-2024, 07:19 AM

You can ask for an image in this topic
https://www.mobileread.com/forums/sh...d.php?t=355778
and replace it.
If it doesn't fix it, then the sd card is probably damaged. Replace the card.

meeera · 07-09-2024, 11:19 AM

Over-the-air updates or sideloaded? If sideloaded, have you triple checked that it was the right firmware for your particular device?

07-09-2024, 05:15 AM	#1
superkraal Junior Member Posts: 2 Karma: 10 Join Date: Jul 2024 Device: Kobo Clara HD	Kobo Clara HD does not restart after update and factory reset Hello, I bought a (refurbished) Kobo Clara HD end 2023 and just installed some system updates. Now, the reader keeps crashing. I managed to do a factory reset (30 seconds power button hold and then 15 seconds). The reader then resets with the famous 3 dots and 2 arrows in a circle, and after more than 30 minutes it shows the original start up screen (an image of the reader and instruction implying you press the power button). Upon pressing the power button, it seems like starting up but then just shows a blank (white) screen. The led next to the power button keeps flashing. I repeated the factory reset process a couple of times with the same result. I also tried turning the reader of by pressing the power button for 8 seconds and then turning it on. I've tried the proces with the reader connected to power, also without, to different power sources etc. I've contacted the seller for warranty, but in the meanwhile I wonder what I can do about this. Eternally grateful if someone has the solution as I will be going on holiday in 4 days....

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07-09-2024, 07:19 AM	#2
Semwize Guru Posts: 891 Karma: 270670 Join Date: Jun 2016 Device: Kobo	You can ask for an image in this topic https://www.mobileread.com/forums/sh...d.php?t=355778 and replace it. If it doesn't fix it, then the sd card is probably damaged. Replace the card.

07-09-2024, 11:19 AM	#3
meeera Grand Sorcerer Posts: 5,718 Karma: 66666666 Join Date: Dec 2011 Location: Australia Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles	Over-the-air updates or sideloaded? If sideloaded, have you triple checked that it was the right firmware for your particular device?