Internal server error preventing eBook download

ownedbycats · 05-30-2024, 06:46 PM

I purchased a book. When trying to download it from My Books, the URL from https://getbook.kobo.com returns a 500 status code and an 'internal server error' message.

As per usual troubleshooting procedure, I tried another browser with the same effect. (I doubted it would help.)

When testing with other books, I got varying results. Some downloaded fine, I got 500s with others.

I can't find a Kobo server status page. Several third-party sites just fail to give any useful information due to the Cloudflare protection.

Anyone else running into this issue?

PeterT · 05-30-2024, 06:54 PM

Yes and check https://status.kobo.com/

Sent from my Pixel 7a using Tapatalk

ownedbycats · 05-30-2024, 07:07 PM

Thank you! Where did you find that link? I didn't see any links to it on kobo.com and google failed entirely.

I tried to get onto the Kobo support chat to ask about it. They tried to make me reset my eReader and then asked me if I'm sure I actually bought the book from them, lol. A bit weird because I've found their support usually fairly decent (as far as customer support chat are).

DNSB · 05-30-2024, 07:23 PM

The first place I saw a link to the Kobo status page on MobileRead was in a message back in March, 2023 (Website: Connectivity issues #5) by a familiar poster.

It was also posted in April, 2024 (Kobo site mostly in maintenance?) by yours truly.

ownedbycats · 05-30-2024, 07:26 PM

I did have a vague memory of the status page but since I failed to find it again I just assumed that they weren't using it anymore.

DNSB · 05-30-2024, 07:28 PM

Quote:

Originally Posted by ownedbycats

I did have a vague memory of the status page but since I failed to find it again I just assumed that they weren't using it anymore.

Been there and done that. I finally added it to my bookmarks since I was wasting time searching to find it each time I needed it.

I noticed that it took a while after the issue was reported as fixed before I was able to download a Kobo Plus book.

ownedbycats · 05-30-2024, 07:29 PM

The book I was having trouble with just successful downloaded.

EDIT: Well, sort of. I got a 200 status but then it died at the very end of the download.

Aleron Ives · 05-30-2024, 08:06 PM

Wow, maybe that's part of the reason I had so much trouble getting my book downloaded today. I thought it was because the system clock on my laptop was wrong, so the ACSM appeared to be expired, but maybe the problem was on Kobo's side.

ghira · 05-31-2024, 02:31 AM

This thread is a huge relief. I was worried yesterday my Kobo had gone wrong. All working this morning.

ownedbycats · 05-31-2024, 04:10 PM

Thankfully, the issue was resolved early this morning. Though they fixed it earlier than that - I was able to download my book about an hour after my last post on here.

Quote:

Originally Posted by ownedbycats

I tried to get onto the Kobo support chat to ask about it. They tried to make me reset my eReader and then asked me if I'm sure I actually bought the book from them, lol. A bit weird because I've found their support usually fairly decent (as far as customer support chat are).

I mentioned this whole boondoggle to my friend and he pointed out that "so their helpdesk doesn't have the tools to actually do their job"

05-30-2024, 06:46 PM	#1
ownedbycats Custom User Title Posts: 9,096 Karma: 62844063 Join Date: Oct 2018 Location: Canada Device: Kobo Libra H2O, formerly Aura HD	Internal server error preventing eBook download I purchased a book. When trying to download it from My Books, the URL from https://getbook.kobo.com returns a 500 status code and an 'internal server error' message. As per usual troubleshooting procedure, I tried another browser with the same effect. (I doubted it would help.) When testing with other books, I got varying results. Some downloaded fine, I got 500s with others. I can't find a Kobo server status page. Several third-party sites just fail to give any useful information due to the Cloudflare protection. Anyone else running into this issue?

05-30-2024, 07:07 PM	#3
ownedbycats Custom User Title Posts: 9,096 Karma: 62844063 Join Date: Oct 2018 Location: Canada Device: Kobo Libra H2O, formerly Aura HD	Thank you! Where did you find that link? I didn't see any links to it on kobo.com and google failed entirely. I tried to get onto the Kobo support chat to ask about it. They tried to make me reset my eReader and then asked me if I'm sure I actually bought the book from them, lol. A bit weird because I've found their support usually fairly decent (as far as customer support chat are). Last edited by ownedbycats; 05-30-2024 at 07:11 PM.

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05-30-2024, 06:54 PM	#2
PeterT Grand Sorcerer Posts: 12,503 Karma: 74358018 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	Yes and check https://status.kobo.com/ Sent from my Pixel 7a using Tapatalk

05-30-2024, 07:23 PM	#4
DNSB Bibliophagist Posts: 38,343 Karma: 152278604 Join Date: Jul 2010 Location: Vancouver Device: Kobo Sage, Libra Colour, Lenovo M8 FHD, Paperwhite 4, Tolino epos	The first place I saw a link to the Kobo status page on MobileRead was in a message back in March, 2023 (Website: Connectivity issues #5) by a familiar poster. It was also posted in April, 2024 (Kobo site mostly in maintenance?) by yours truly.

05-30-2024, 07:26 PM	#5
ownedbycats Custom User Title Posts: 9,096 Karma: 62844063 Join Date: Oct 2018 Location: Canada Device: Kobo Libra H2O, formerly Aura HD	I did have a vague memory of the status page but since I failed to find it again I just assumed that they weren't using it anymore.

05-30-2024, 07:29 PM	#7
ownedbycats Custom User Title Posts: 9,096 Karma: 62844063 Join Date: Oct 2018 Location: Canada Device: Kobo Libra H2O, formerly Aura HD	The book I was having trouble with just successful downloaded. EDIT: Well, sort of. I got a 200 status but then it died at the very end of the download.

05-30-2024, 08:06 PM	#8
Aleron Ives Wizard Posts: 1,293 Karma: 16296696 Join Date: Sep 2022 Device: Kobo Libra 2	Wow, maybe that's part of the reason I had so much trouble getting my book downloaded today. I thought it was because the system clock on my laptop was wrong, so the ACSM appeared to be expired, but maybe the problem was on Kobo's side.

05-31-2024, 02:31 AM	#9
ghira Zealot Posts: 144 Karma: 10 Join Date: Sep 2016 Device: Kobo Sage, Kobo Aura One, Nook Simple Touch, Nook Glowlight,	This thread is a huge relief. I was worried yesterday my Kobo had gone wrong. All working this morning.