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#1 |
Guru
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Karma: 3026110
Join Date: Dec 2008
Location: Lancashire, U.K.
Device: BeBook 1, BeBook Pure, Kobo Glo, (and HD),Energy Sistem EReader Pro +
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problem with .acsm file and ADE
This is for information and is no longer a live problem but might help someone.
A month or so ago I was having problems with the HDD on my pc so i "cloned" the drive onto a SSD and replaced the HDD with the SSD. Effectively everything was just the same only faster. Then a week or so later a book I had reserved on Borrowbox became available and I downloaded it. As usual I received an .acsm file which ADE tried to open but this time failed with an authorisation error. I tried to erase the authorisation in ADE so that I could re-authorise it but it wouldn't let me. I then removed ADE from the computer and re-installed it. It was, however showing identical authorisation credentials as before. In order to get a copy of ADE that I could authorise afresh I had to remove ADE, edit the registry to delete all the "Adobe" references (not to be undertaken lightly) then re-install ADE. This fixed it. It appears that the ADE authorisation key, which being held in the registry is not removed when the program is removed, contains a UUID that refers to the computer hardware and changing the HDD for a SSD had resulted in a UUID change for the PC. If only ADE would have allowed me to erase the authorisation using the menu and my Adobe password (which I knew) there would not have been a problem, however Adobe's attempt at technical support is a chatbot that drives you round in circles and doesn't help. I hope this helps someone in the future. BobC Last edited by BobC; 01-28-2024 at 09:15 AM. |
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#2 |
Bibliophagist
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Karma: 153006036
Join Date: Jul 2010
Location: Vancouver
Device: Kobo Sage, Libra Colour, Lenovo M8 FHD, Paperwhite 4, Tolino epos
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Newer version of ADE have an Erase authorization item on the Help menu. Earlier versions of ADE would require that you open ADE and then press either Ctrl + Shift + D on a Windows computer or Command + Shift + D on a Mac.
Either of these is available by a simple search for 'adobe digital editions erase authorization'. |
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#3 |
Grand Sorcerer
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Karma: 66969631
Join Date: Feb 2009
Device: Kobo Glo HD
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Tags |
acsm, ade |
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