Libra Kobo Libra H2O resetting all the time

RafaMR14 · 11-02-2021, 07:33 AM

Hi, about 5 months ago I bought a Kobo Libra H2O and in this time the device had factory reset by itself like 4-5 times. Some times it resets when I disconnect it from the PC, other time when I power on it reboots all the time and when it stops it's factory reset again and yesterday after I update it to the 4.30.18838 happened the same, rebooting all the time and erase all the settings and books. I've never done any modification to it or installing any mod or plugin, should I ask for a replacement?

Almamida · 11-02-2021, 03:22 PM

Yes you should.

11-02-2021, 07:33 AM	#1
RafaMR14 Junior Member Posts: 1 Karma: 10 Join Date: Nov 2021 Device: Kobo Libra H2O	Kobo Libra H2O resetting all the time Hi, about 5 months ago I bought a Kobo Libra H2O and in this time the device had factory reset by itself like 4-5 times. Some times it resets when I disconnect it from the PC, other time when I power on it reboots all the time and when it stops it's factory reset again and yesterday after I update it to the 4.30.18838 happened the same, rebooting all the time and erase all the settings and books. I've never done any modification to it or installing any mod or plugin, should I ask for a replacement?

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11-02-2021, 03:22 PM	#2
Almamida Guru Posts: 685 Karma: 11431990 Join Date: Jul 2015 Location: Toronto, Canada Device: Kobo Sage - Kindle PW5 & Voyage - iPad Pro M1 12.9	Yes you should.