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Old 12-24-2019, 11:33 AM   #1
aikidoka
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Angry Kobo Aura One Cannot Boot - Blank Screen
I have the original Kobo Aura One, and this weekend it only show blank page.
I tried to reset it but it doesn't responding.

When I did that, sometimes the led on the top right is blinking but nothing else happened.
Most of the times, pressing the button on the back doesn't result in anything.

When connected to a PC via USB, it doesn't show as device.

Any idea what else I can do?
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Old 12-24-2019, 11:37 AM   #2
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I don't like the new models with button. So do you think it is worth it if I call kobo and ask them to repair the unit?
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Old 12-24-2019, 12:43 PM   #3
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I think that calling customer service is always worthwhile. At worst you stay as you are now.
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Old 12-24-2019, 04:08 PM   #4
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try charging it for 24 hrs before attempting to reset it.
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Old 12-24-2019, 06:46 PM   #5
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1) Try a different cable, as well, to see if your Kobo is charging.

2) Also, on your current cable, gently jiggle it and observe your desktop to see if the Kobo image will appear.
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Old 12-25-2019, 07:56 AM   #6
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Charge it for a couple of hours and try again.

If that doesn't work, try a manual factory reset. See https://wiki.mobileread.com/wiki/Kob...Aura_Edition_2 for instructions.
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Old 12-26-2019, 10:01 AM   #7
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I charged it overnight and this morning tried the manual hard reset, but I think the device is not on at all because the screen is white/blank. And there is no LED light (even when plugged to USB charger)
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Old 12-26-2019, 10:49 AM   #8
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Try charging for a long time with a different cable and an adapter using a wall socket.
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Old 12-26-2019, 02:45 PM   #9
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Question
I think the unit has a similar situation like this, I could hear in Windows the beep when I press the button https://www.mobileread.com/forums/sh...d.php?t=275947

Anyone knows if the storage inside is removable?
Last edited by aikidoka; 12-26-2019 at 03:24 PM.
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Old 12-26-2019, 04:06 PM   #10
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Quote:
Originally Posted by aikidoka View Post
I think the unit has a similar situation like this, I could hear in Windows the beep when I press the button https://www.mobileread.com/forums/sh...d.php?t=275947

Anyone knows if the storage inside is removable?
The Aura One used eMMC storage so not removable by the average user who does not have a desoldering station. And even with a desoldering station, the chances are about even that the device will survive the operation.
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Old 12-26-2019, 04:15 PM   #11
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The Aura One used eMMC storage so not removable by the average user who does not have a desoldering station. And even with a desoldering station, the chances are about even that the device will survive the operation.
Thanks DNSB, in this case I will contact Kobo and ask if they can repair it for me.
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Old 12-26-2019, 05:10 PM   #12
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Old 12-26-2019, 05:11 PM   #13
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I think I will get ClaraHD, there is a little discount on Boxing Day ...
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Old 12-26-2019, 05:24 PM   #14
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On Windows 10, the device is shown as SE Blank MEGREZ
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Old 12-26-2019, 08:54 PM   #15
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Quote:
Originally Posted by aikidoka View Post
On Windows 10, the device is shown as SE Blank MEGREZ
That does mean the device is powering up. But, it isn't finding the boot media or partition. Try manual factory reset again. And, all the steps are important. For step 2, I would hold the power button down for at least 20 seconds.
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