Help: Device Frozen

Ute · 08-17-2011, 04:26 PM

Hi, I still have the original BeBook (with Mobipocket DRM) - and it froze on me (once again). However, this time I couldn't get it back to work:

Screen is frozen on a page. Battery indicator shows half full.
Indicator light shows yellow when connected to computer or power.
Computer (Windows) lets me know that it finds a USB device that's not working properly

I tried
- switching the device off
- plugging it out and back in (several times, several occasions)
- depressing the reset in the back (also several times/occasions): the indicator light shows green as long as the reset is pressed but nothing happens (tried to hold the reset for longer (up to a minute) or in quick succesion
- replaced the battery, recharged. Tried above again...

Any suggestions what else I could try?

I am looking for a replacement but cannot decide among Kindle, Nook, or Neo. Until then I need my old friend ...

Stormchild · 08-17-2011, 07:12 PM

Remove the battery and leave for a few minutes. Keep the battery out but plug in the power supply, preferably a wall supply. Wait a few minutes again then press and hold the reset button for over 10 seconds. If this works, replace the battery and charge.

Another option is to try and update the firmware. If you do this, make sure you have the power supply plugged in.

Ute · 08-18-2011, 04:45 PM

Quote:

Originally Posted by Stormchild

Remove the battery and leave for a few minutes. Keep the battery out but plug in the power supply, preferably a wall supply. Wait a few minutes again then press and hold the reset button for over 10 seconds. If this works, replace the battery and charge.

Another option is to try and update the firmware. If you do this, make sure you have the power supply plugged in.

Hello Stormchild,

very much for your suggestions. I tried both - but no joy.

Ah well, I guess it was meant that I should have a new e-reader.
I've narrowed it down to two options: Kindle or Neo. While I love Amazon's selection & prices, I just hate being locked into a proprietary format and to be tethered to a store. So I may actually end up getting both...

Again, thanks for your help.

Regards, Ute

Stormchild · 08-18-2011, 05:26 PM

Ah well. Worth a try. The Neo is a nice Ereader with a lot of extras. I can't comment on the Kindle. All the best with your choice.

08-17-2011, 04:26 PM	#1
Ute Member Posts: 13 Karma: 10 Join Date: Aug 2011 Device: Bebook, Kindle	Help: Device Frozen Hi, I still have the original BeBook (with Mobipocket DRM) - and it froze on me (once again). However, this time I couldn't get it back to work: Screen is frozen on a page. Battery indicator shows half full. Indicator light shows yellow when connected to computer or power. Computer (Windows) lets me know that it finds a USB device that's not working properly I tried - switching the device off - plugging it out and back in (several times, several occasions) - depressing the reset in the back (also several times/occasions): the indicator light shows green as long as the reset is pressed but nothing happens (tried to hold the reset for longer (up to a minute) or in quick succesion - replaced the battery, recharged. Tried above again... Any suggestions what else I could try? I am looking for a replacement but cannot decide among Kindle, Nook, or Neo. Until then I need my old friend ...

08-17-2011, 07:12 PM	#2
Stormchild Evangelist Posts: 466 Karma: 878943 Join Date: Jan 2009 Location: Cornwall UK Device: BeBook 1. BeBook Mini. BeBook Neo and Club. BeBook Live. BeeBook Pure.	Remove the battery and leave for a few minutes. Keep the battery out but plug in the power supply, preferably a wall supply. Wait a few minutes again then press and hold the reset button for over 10 seconds. If this works, replace the battery and charge. Another option is to try and update the firmware. If you do this, make sure you have the power supply plugged in. Last edited by Stormchild; 08-17-2011 at 07:15 PM.

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08-18-2011, 05:26 PM	#4
Stormchild Evangelist Posts: 466 Karma: 878943 Join Date: Jan 2009 Location: Cornwall UK Device: BeBook 1. BeBook Mini. BeBook Neo and Club. BeBook Live. BeeBook Pure.	Ah well. Worth a try. The Neo is a nice Ereader with a lot of extras. I can't comment on the Kindle. All the best with your choice.