Did you receive a defective Kindle 2?

moxy789 · 03-07-2009, 01:45 PM

While Amazon Customer Service is great, I wish I didn't know that from experience. I'm currently awaiting my 3rd Kindle 2, since my first 2 were defective.

The several other reports of defective Kindle 2's make me seriously question the reliability of Amazon's product and my sanity for still desiring one. Fool me once shame on you, fool me twice shame on me. If the one I receive on Monday isn't up to par, I'll probably scratch the idea of a Kindle all together and hold on to my money until something more reliable comes around.

Anyways, I'm curious as to how many other new Kindle 2 owners have received defects. If it's happened to me twice, I'm wondering how high the percentage is. And to those owners out there with perfectly functioning Kindle 2's congrats!

daffy4u · 03-07-2009, 01:46 PM

What were your issues?

sirbruce · 03-07-2009, 01:56 PM

If 1 out of 100 Kindle 2s are defective, then it's expected that 1 out of 10,000 customers get 2 defective Kindle 2s. If they sold 100,000 - 500,000 Kindle 2s so far, it's not surprising that a small population of customers with multiple defective Kindle 2s exist.

moxy789 · 03-07-2009, 01:59 PM

The volume rocker didn't work correctly on my first one. I couldn't press the increase volume button.

On the replacement, the buttons on the right side are misaligned. The next page button doesn't actually sit flush with the surface of the device. The menu/back button is loose so that even when I just lightly place my finger on the outer edge of the button it gives and the device squeaks. The right side of the device just doesn't appear to be secured properly.

daffy4u · 03-07-2009, 02:12 PM

Someone else had a problem with the volume rocker button. I've heard of some having squeaking issues. This is the first mis-aligned button issue I've read (doesn't mean you're the only one).

I've no issues with either K1 or K2 (so far).

Sorry you're having a run of bad luck.

demoric · 03-08-2009, 03:08 PM

Mine was fine when I received it. Volume controls were good and all buttons behave like they should.

nelamvr6 · 03-08-2009, 03:34 PM

Mine was perfect. Haven't had issue number 1.

Talldog · 03-08-2009, 03:44 PM

Mine is only a few days old, but so far no problems.

KindleKat · 03-08-2009, 05:10 PM

Everything seems to be find here. I wonder if this is a widespread problem? hope not.

Pruitt · 03-08-2009, 05:28 PM

Mine arrived with no issues at all. 10 days later, all is still well.

misstexas2 · 03-08-2009, 06:22 PM

I'm still waiting for my replacement, but mine came with a slight bulge on the plastic just outside the screen (diagonal left lower corner) I wasn't going to send it back for that except I noticed while reading in the car out in the sunlight that it was not just a bulge, but also has two hairline cracks. Everything else works perfectly though, all the buttons aligned just right and no squeaking. I hope my next one doesn't have any of those problems that I've been reading about.

jeremy81 · 03-08-2009, 06:23 PM

The wireless was defective in my first one. I live in a small town that didn't have Kindle 1 coverage so I initially thought that perhaps they got the new coverage map wrong. But Amazon sent me a replacement and it now works great. I couldn't be happier.

Rontonio · 03-08-2009, 07:12 PM

When I am reading in the direct sun, the screen fades rather rapidly, within 10 seconds. Afterwards, even after a refresh the printing is still dim and broken, like an inkjet printer that's low on ink. After the device is indoors for 5 minutes everything returns to normal. Amazon is sending a replacement, and they claim they haven't heard of the problem.

Dragoro · 03-08-2009, 07:26 PM

No problems with mine, had mine since the 24th.

sirbruce · 03-08-2009, 07:36 PM

Quote:

Originally Posted by Rontonio

When I am reading in the direct sun, the screen fades rather rapidly, within 10 seconds. Afterwards, even after a refresh the printing is still dim and broken, like an inkjet printer that's low on ink. After the device is indoors for 5 minutes everything returns to normal. Amazon is sending a replacement, and they claim they haven't heard of the problem.

They're lying or just misinformed; a small number of people have had this problem. Probably more than know, since most people don't read in direct sunlight.

View Poll Results: Did you receive a defective Kindle 2?
No, mine functions perfectly.	90	67.67%
Yes, I've had Amazon replace it.	17	12.78%
Yes, I've had Amazon replace more than one.	5	3.76%
Yes, but I'm keeping it as is.	0	0%
I don't own one but I'd still order one.	8	6.02%
I don't own one but now wouldn't want one.	13	9.77%
Voters: 133. You may not vote on this poll

03-07-2009, 01:45 PM	#1
moxy789 Member Posts: 17 Karma: 10 Join Date: Feb 2009 Location: Texas Device: Kindle 2	Did you receive a defective Kindle 2? While Amazon Customer Service is great, I wish I didn't know that from experience. I'm currently awaiting my 3rd Kindle 2, since my first 2 were defective. The several other reports of defective Kindle 2's make me seriously question the reliability of Amazon's product and my sanity for still desiring one. Fool me once shame on you, fool me twice shame on me. If the one I receive on Monday isn't up to par, I'll probably scratch the idea of a Kindle all together and hold on to my money until something more reliable comes around. Anyways, I'm curious as to how many other new Kindle 2 owners have received defects. If it's happened to me twice, I'm wondering how high the percentage is. And to those owners out there with perfectly functioning Kindle 2's congrats!

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03-07-2009, 01:46 PM	#2
daffy4u I'm Super Kindle-icious Posts: 6,734 Karma: 2434103 Join Date: Apr 2008 Location: Long Drive, Calinadia Candafornia Device: KDXG, KT, Oasis	What were your issues?

03-07-2009, 01:56 PM	#3
sirbruce Provocateur Posts: 1,859 Karma: 505847 Join Date: Feb 2009 Location: Columbus, OH Device: Kindle Touch, Kindle 2, Kindle DX, iPhone 3GS	If 1 out of 100 Kindle 2s are defective, then it's expected that 1 out of 10,000 customers get 2 defective Kindle 2s. If they sold 100,000 - 500,000 Kindle 2s so far, it's not surprising that a small population of customers with multiple defective Kindle 2s exist.

03-07-2009, 01:59 PM	#4
moxy789 Member Posts: 17 Karma: 10 Join Date: Feb 2009 Location: Texas Device: Kindle 2	The volume rocker didn't work correctly on my first one. I couldn't press the increase volume button. On the replacement, the buttons on the right side are misaligned. The next page button doesn't actually sit flush with the surface of the device. The menu/back button is loose so that even when I just lightly place my finger on the outer edge of the button it gives and the device squeaks. The right side of the device just doesn't appear to be secured properly.

03-07-2009, 02:12 PM	#5
daffy4u I'm Super Kindle-icious Posts: 6,734 Karma: 2434103 Join Date: Apr 2008 Location: Long Drive, Calinadia Candafornia Device: KDXG, KT, Oasis	Someone else had a problem with the volume rocker button. I've heard of some having squeaking issues. This is the first mis-aligned button issue I've read (doesn't mean you're the only one). I've no issues with either K1 or K2 (so far). Sorry you're having a run of bad luck.

03-08-2009, 03:08 PM	#6
demoric Kindle 2 User Posts: 98 Karma: 496 Join Date: Mar 2009 Location: S.E. Kansas Device: Kindle 2	Mine was fine when I received it. Volume controls were good and all buttons behave like they should.

03-08-2009, 03:34 PM	#7
nelamvr6 Zealot Posts: 134 Karma: 416 Join Date: Feb 2009 Location: New London, CT USA Device: Oasis 2 (2017)	Mine was perfect. Haven't had issue number 1.

03-08-2009, 03:44 PM	#8
Talldog Addict Posts: 293 Karma: 1431716 Join Date: Mar 2009 Location: Connecticut Device: Kindle Paperwhite, KDX Graphite, Surface Pro	Mine is only a few days old, but so far no problems.

03-08-2009, 05:10 PM	#9
KindleKat Connoisseur Posts: 99 Karma: 29 Join Date: Feb 2009 Device: Kindle	Everything seems to be find here. I wonder if this is a widespread problem? hope not.

03-08-2009, 05:28 PM	#10
Pruitt Member Posts: 15 Karma: 10 Join Date: Feb 2009 Device: Kindle 2	Mine arrived with no issues at all. 10 days later, all is still well.

03-08-2009, 06:22 PM	#11
misstexas2 Junior Member Posts: 3 Karma: 10 Join Date: Sep 2003 Location: United States Device: Kindle 3, HP Touchpad	I'm still waiting for my replacement, but mine came with a slight bulge on the plastic just outside the screen (diagonal left lower corner) I wasn't going to send it back for that except I noticed while reading in the car out in the sunlight that it was not just a bulge, but also has two hairline cracks. Everything else works perfectly though, all the buttons aligned just right and no squeaking. I hope my next one doesn't have any of those problems that I've been reading about.

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03-08-2009, 06:23 PM	#12
jeremy81 Enthusiast Posts: 37 Karma: 1180 Join Date: Feb 2009 Location: Oklahoma Device: Kindle Fire & Kindle 3	The wireless was defective in my first one. I live in a small town that didn't have Kindle 1 coverage so I initially thought that perhaps they got the new coverage map wrong. But Amazon sent me a replacement and it now works great. I couldn't be happier.

03-08-2009, 07:12 PM	#13
Rontonio Member Posts: 17 Karma: 10 Join Date: Jul 2008 Device: Sony Reader	When I am reading in the direct sun, the screen fades rather rapidly, within 10 seconds. Afterwards, even after a refresh the printing is still dim and broken, like an inkjet printer that's low on ink. After the device is indoors for 5 minutes everything returns to normal. Amazon is sending a replacement, and they claim they haven't heard of the problem.

03-08-2009, 07:26 PM	#14
Dragoro Lovecraft Fan Posts: 414 Karma: 539914 Join Date: Feb 2009 Location: Michigan Device: Kindle Paperwhite 2, Kindle Touch	No problems with mine, had mine since the 24th.