Troubleshooting Kindle 4 stuck in tree screen

WeeSkerreX · 12-04-2018, 05:37 PM

Looking in the menus of my Kindle 4 i formatted my kindle and next to that it got stuck in this screen:

Click image for larger version

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I tried to do everything but it still like that

Thats the files inside the Kindle:

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WeeSkerreX · 01-01-2019, 09:13 AM

up pls help

patrickt · 01-01-2019, 09:20 AM

Am I correct that you called Customer Service? What did they tell you?

WeeSkerreX · 01-01-2019, 09:26 AM

Quote:

Originally Posted by patrickt

Am I correct that you called Customer Service? What did they tell you?

They told me that this is because of programs like calibre

BookCat · 01-01-2019, 09:53 AM

Quote:

Originally Posted by WeeSkerreX

They told me that this is because of programs like calibre

I'm by no means a Calibre expert, but I've never heard of it causing these sort of issues. Did CS elaborate upon this statement?

WeeSkerreX · 01-01-2019, 10:35 AM

Quote:

Originally Posted by BookCat

I'm by no means a Calibre expert, but I've never heard of it causing these sort of issues. Did CS elaborate upon this statement?

They said me to restart the kindle and plig it fast to a pc and wait 4h but it doesnt works

The strange thing is i bought a broken K4 to change the motherboard and yesterday i had the same problem, see:

https://imgur.com/jTG8KQK

BookCat · 01-01-2019, 08:22 PM

Try plugging it into the MAINS not into a computer and leave it for at least 24 hours charging. You can either use a kindle charger or a mains usb charger. Often charging from the computer doesn't give the kindle a full charge and can even drain it.

Do this first.
Then try a restart.
You may have to charge for as long as 48 hours (from a mains socket.)

WeeSkerreX · 01-02-2019, 11:48 AM

Quote:

Originally Posted by BookCat

Try plugging it into the MAINS not into a computer and leave it for at least 24 hours charging. You can either use a kindle charger or a mains usb charger. Often charging from the computer doesn't give the kindle a full charge and can even drain it.

Do this first.
Then try a restart.
You may have to charge for as long as 48 hours (from a mains socket.)

i went to try and when i plugged the kindle it turned on and it started in the tekilla system diags

https://imgur.com/CQn2FIG

NiLuJe · 01-02-2019, 02:55 PM

@WeeSkerreX: Check out the JailBreak instruction for the K4, they include directions for dealing with the K4 diags, as that's how the K4 JB operates.

BookCat · 01-03-2019, 05:52 AM

Quote:

Originally Posted by NiLuJe

@WeeSkerreX: Chezck out the JailBreak instruction for the K4, they include directions for dealing with the K4 diags, as that's how the K4 JB operates.

Is the OP's kindle Jailbroken? I hadn't realised that. A long mains charge is always a good idea anyway.

WeeSkerreX · 01-03-2019, 06:42 AM

Quote:

Originally Posted by NiLuJe

@WeeSkerreX: Chezck out the JailBreak instruction for the K4, they include directions for dealing with the K4 diags, as that's how the K4 JB operates.

I did the steps and when it restarts it keeps in the same screen

NiLuJe · 01-03-2019, 12:40 PM

@WeeSkerreX: Hmm, IIRC, the K4 diags may be finicky.

Try actually following the JB procedure in its entirety (as the package itself includes stuff to deal with those quirks)? Plus, you'll get a free JB in the process ;p.

shalym · 01-03-2019, 05:12 PM

Quote:

Originally Posted by NiLuJe

@WeeSkerreX: Hmm, IIRC, the K4 diags may be finicky.

Try actually following the JB procedure in its entirety (as the package itself includes stuff to deal with those quirks)? Plus, you'll get a free JB in the process ;p.

Are you sure that you're not plugged in to a computer? I think that if you have the rescue pack installed, it will go into diags if it is turned on while plugged into a computer.

Shari

NiLuJe · 01-03-2019, 05:34 PM

RP/CRP shenanigans are not applicable on a K4

.

(... because there's no RP/CRP there

).

shalym · 01-03-2019, 10:57 PM

Quote:

Originally Posted by NiLuJe

RP/CRP shenanigans are not applicable on a K4

.

(... because there's no RP/CRP there

).

Ah...my mistake. Sorry!

Shari

12-04-2018, 05:37 PM	#1
WeeSkerreX Junior Member Posts: 8 Karma: 10 Join Date: Dec 2018 Device: Kindle 4	Kindle 4 stuck in tree screen Looking in the menus of my Kindle 4 i formatted my kindle and next to that it got stuck in this screen: I tried to do everything but it still like that Thats the files inside the Kindle: Last edited by issybird; 12-04-2018 at 05:44 PM. Reason: Oversize images thumbnailed.

01-02-2019, 02:55 PM	#9
NiLuJe BLAM! Posts: 13,497 Karma: 26047188 Join Date: Jun 2010 Location: Paris, France Device: Kindle 2i, 3g, 4, 5w, PW, PW2, PW5; Kobo H2O, Forma, Elipsa, Sage, C2E	@WeeSkerreX: Check out the JailBreak instruction for the K4, they include directions for dealing with the K4 diags, as that's how the K4 JB operates. Last edited by NiLuJe; 01-03-2019 at 12:37 PM.

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01-01-2019, 09:13 AM	#2
WeeSkerreX Junior Member Posts: 8 Karma: 10 Join Date: Dec 2018 Device: Kindle 4	up pls help

01-01-2019, 09:20 AM	#3
patrickt Wizard Posts: 1,221 Karma: 8381518 Join Date: Oct 2009 Location: Oaxaca, Mexico Device: Paperwhite 4 X 2	Am I correct that you called Customer Service? What did they tell you?

01-01-2019, 08:22 PM	#7
BookCat C L J Posts: 2,911 Karma: 21115458 Join Date: Dec 2008 Location: Birmingham UK Device: Sony e-reader 505, Kindle PW2, Kindle PW3, Kobo Libra2	Try plugging it into the MAINS not into a computer and leave it for at least 24 hours charging. You can either use a kindle charger or a mains usb charger. Often charging from the computer doesn't give the kindle a full charge and can even drain it. Do this first. Then try a restart. You may have to charge for as long as 48 hours (from a mains socket.)

01-03-2019, 12:40 PM	#12
NiLuJe BLAM! Posts: 13,497 Karma: 26047188 Join Date: Jun 2010 Location: Paris, France Device: Kindle 2i, 3g, 4, 5w, PW, PW2, PW5; Kobo H2O, Forma, Elipsa, Sage, C2E	@WeeSkerreX: Hmm, IIRC, the K4 diags may be finicky. Try actually following the JB procedure in its entirety (as the package itself includes stuff to deal with those quirks)? Plus, you'll get a free JB in the process ;p.

01-03-2019, 05:34 PM	#14
NiLuJe BLAM! Posts: 13,497 Karma: 26047188 Join Date: Jun 2010 Location: Paris, France Device: Kindle 2i, 3g, 4, 5w, PW, PW2, PW5; Kobo H2O, Forma, Elipsa, Sage, C2E	RP/CRP shenanigans are not applicable on a K4 . (... because there's no RP/CRP there ).

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