Calibre - Unable to Connect with Kindle Fire

[dcole]

Hi,

I am having an issue trying to connection my Kindle Fire now that I have upgraded to Windows 10. Previously when I was running Windows 7 I could connect without any issues. When I connect the Kindle now, windows sees it and it shows up under my PC and I can see the Internal Storage folders. For some reason Calibe is just not connection to it so I can transfer books over to it.

Here is debug dump if anyone figure out why I can't connect with Calibre. It looks like Calibre sees it as well, but I just don't have the option to transfer books over to it. Any help would be appreciated.

Thanks,

Dave

Spoiler:

calibre 2.57.1 embedded-python: True is64bit: False
Windows-8-6.2.9200 Windows ('32bit', 'WindowsPE')
32bit process running on 64bit windows
('Windows', '8', '6.2.9200')
Python 2.7.9
Windows: ('8', '6.2.9200', '', 'Multiprocessor Free')
Successfully initialized third party plugins: DeDRM
USB devices on system:
(USBDevice(vendor_id=0x46d product_id=0x825 bcd=0x10 devid=usb\vid_046d&pid_0825&rev_0010&mi_02 devinst=8),
USBDevice(vendor_id=0x8087 product_id=0x24 bcd=0x0 devid=usb\vid_8087&pid_0024&rev_0000 devinst=9),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid8086&pid1c26&rev0005 devinst=10),
USBDevice(vendor_id=0x4b8 product_id=0x892 bcd=0x100 devid=usb\vid_04b8&pid_0892&rev_0100&mi_01 devinst=11),
USBDevice(vendor_id=0x11b0 product_id=0x6178 bcd=0x9736 devid=usb\vid_11b0&pid_6178&rev_9736 devinst=12),
USBDevice(vendor_id=0x8087 product_id=0x24 bcd=0x0 devid=usb\vid_8087&pid_0024&rev_0000 devinst=13),
USBDevice(vendor_id=0x4b8 product_id=0x892 bcd=0x100 devid=usb\vid_04b8&pid_0892&rev_0100&mi_02 devinst=14),
USBDevice(vendor_id=0x45e product_id=0x6a bcd=0x1817 devid=usb\vid_045e&pid_006a&rev_1817 devinst=15),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub30&vid1033&pid0194&rev0004 devinst=16),
USBDevice(vendor_id=0x1058 product_id=0x1140 bcd=0x1012 devid=usb\vid_1058&pid_1140&rev_1012 devinst=17),
USBDevice(vendor_id=0x4b8 product_id=0x892 bcd=0x100 devid=usb\vid_04b8&pid_0892&rev_0100 devinst=18),
USBDevice(vendor_id=0x46d product_id=0x825 bcd=0x10 devid=usb\vid_046d&pid_0825&rev_0010&mi_00 devinst=19),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid8086&pid1c2d&rev0005 devinst=20),
USBDevice(vendor_id=0x46d product_id=0x825 bcd=0x10 devid=usb\vid_046d&pid_0825&rev_0010 devinst=21),
USBDevice(vendor_id=0x4b8 product_id=0x892 bcd=0x100 devid=usb\vid_04b8&pid_0892&rev_0100&mi_00 devinst=22),
USBDevice(vendor_id=0x1949 product_id=0xd bcd=0x232 devid=usb\vid_1949&pid_000d&rev_0232 devinst=23))

No disabled plugins
Looking for devices of type: MTP_DEVICE
List of WPD PNP ids:
[u'\\\\?\\usb#vid_1949&pid_000d#b018070634760251#{6 ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\swd#wpdbusenum#_??_usbstor#disk&ven_epson &prod_storage&rev_1.00#8&1e31767a&0&504b4659303137 3810&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}#{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\swd#wpdbusenum#_??_usbstor#disk&ven_xm-35u&prod_sd__pro_reader&rev_9736#a00000007&1#{53f5 6307-b6bf-11d0-94f2-00a0c91efb8b}#{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\swd#wpdbusenum#_??_usbstor#disk&ven_xm-35u&prod_msd_pro_reader&rev_9736#a00000007&4#{53f5 6307-b6bf-11d0-94f2-00a0c91efb8b}#{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\swd#wpdbusenum#{2ab862a5-fd5d-11e5-bdc6-8c89a53317de}#0000000008100000#{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\swd#wpdbusenum#_??_usbstor#disk&ven_xm-35u&prod_xd__pro_reader&rev_9736#a00000007&2#{53f5 6307-b6bf-11d0-94f2-00a0c91efb8b}#{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\swd#wpdbusenum#_??_usbstor#disk&ven_xm-35u&prod_ms__pro_reader&rev_9736#a00000007&3#{53f5 6307-b6bf-11d0-94f2-00a0c91efb8b}#{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\swd#wpdbusenum#_??_usbstor#disk&ven_xm-35u&prod_cf__pro_reader&rev_9736#a00000007&0#{53f5 6307-b6bf-11d0-94f2-00a0c91efb8b}#{6ac27878-a6fa-4155-ba85-f98f491d4f33}']
MTP device: \\?\usb#vid_1949&pid_000d#b018070634760251#{6ac278 78-a6fa-4155-ba85-f98f491d4f33}
{'device_version': u'1.0',
'friendly_name': u'',
'has_bulk_properties': True,
'has_storage': True,
'manufacturer_name': u'Amazon',
'model_name': u'Fire',
'protocol': u'MTP: 1.00',
'serial_number': u'B018070634760251',
'storage': [{'capacity': 12327784448L,
'capacity_objects': 0L,
'description': u'Internal storage',
'filesystem': u'Generic hierarchical',
'free_objects': 1073741824L,
'free_space': 1396719616L,
'id': u's10001',
'name': u'Internal storage',
'rw': True,
'type': u'fixed_ram'}],
'type': 'media player'}

Trying to open: \\?\usb#vid_1949&pid_000d#b018070634760251#{6ac278 78-a6fa-4155-ba85-f98f491d4f33}
Opened Fire successfully
Device info:
{'device_version': u'1.0',
'friendly_name': u'',
'has_bulk_properties': True,
'has_storage': True,
'manufacturer_name': u'Amazon',
'model_name': u'Fire',
'protocol': u'MTP: 1.00',
'serial_number': u'B018070634760251',
'storage': [{'capacity': 12327784448L,
'capacity_objects': 0L,
'description': u'Internal storage',
'filesystem': u'Generic hierarchical',
'free_objects': 1073741824L,
'free_space': 1396719616L,
'id': u's10001',
'name': u'Internal storage',
'rw': True,
'type': u'fixed_ram'}],
'type': 'media player'}

[kovidgoyal]

Probably it's just taking a while to scan your device, look at the background job icon int he bottom right,. is it spinning?

[Barbara1955]

I have the same problem with Fire 10... Job icon spins for hours. This has been going on since the last update of Calibre. PC win 8.1

[dcole]

Originally Posted by kovidgoyal

Probably it's just taking a while to scan your device, look at the background job icon int he bottom right,. is it spinning?

The job icon is not spinning at all. Is there anything else that I can check?

Thanks,

Dave

[kovidgoyal]

Run calibre in debug mode and post the log when plugging in your device (right click the preferences button to restart in debug mode)

@katie: There were no changes to device interaction in the last calibre release, but feel free to downgrade to the previous release if you like, the link to the older versions is on the download page.

[dcole]

Originally Posted by kovidgoyal

Run calibre in debug mode and post the log when plugging in your device (right click the preferences button to restart in debug mode)

@katie: There were no changes to device interaction in the last calibre release, but feel free to downgrade to the previous release if you like, the link to the older versions is on the download page.

Thanks for the quick follow up. Here is the log information. Do you need any other information?

calibre Debug log
calibre 2.57.1 embedded-python: True is64bit: False
Windows-8-6.2.9200 Windows ('32bit', 'WindowsPE')
32bit process running on 64bit windows
('Windows', '8', '6.2.9200')
Python 2.7.9
Windows: ('8', '6.2.9200', '', 'Multiprocessor Free')
Successfully initialized third party plugins: DeDRM
Starting up...
Started up in 17.15 seconds with 71 books
Job: 1 Debug device detection started
DeviceJob: 1 Debug device detection done, calling callback
DeviceJob: 1 Debug device detection callback returned
Job: 1 Debug device detection finished
No details available.

[kovidgoyal]

Restart calibre in debug mode, plug in the device, wait five minutes, then quit calibre, then post thte log -- dont run debug device detection while waiting.

[dcole]

Here is the new log dump. I did not run device detection this time.

calibre Debug log
calibre 2.57.1 embedded-python: True is64bit: False
Windows-8-6.2.9200 Windows ('32bit', 'WindowsPE')
32bit process running on 64bit windows
('Windows', '8', '6.2.9200')
Python 2.7.9
Windows: ('8', '6.2.9200', '', 'Multiprocessor Free')
Successfully initialized third party plugins: DeDRM
Starting up...
Started up in 9.03 seconds with 71 books

[kovidgoyal]

Hmm according to that calibre is not seeing your device at all. It isn't even trying to connect to it. And yet it connects to it when debugging device detection. I dont see how that is possible.

The only thing I can think of is you device might be taking a long time to "settle". So try plugging it in first, waiting a couple of minutes and then starting calibre.

[theducks]

Is you device shown in Preferences: Ignored devices?

[uylenburg]

In 'Preferences', run the welcome wizard, but choose 'generic e-ink device' rather than 'Amazon kindle'. As soon as I tried that everything worked flawlessly like in the older calibre versions. Debugging did absolutely nothing, but this did.