04-07-2010, 11:27 PM | #31 |
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A very similar thing has just (this weekend) happened to my husbands PB360 - a crack (well actually, a visibly damaged screen) appeared overnight while it was resting on the sofa with the cover in place.
I have had very good service from pocketbook thus far, and will wait and see what they come back with. |
04-07-2010, 11:49 PM | #32 |
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I hope there wasn't a faulty batch, because I'm pretty sure I got mine around the same time your got yours Karen. I'm getting a little worried. I am extremely careful with my PB360, if I'm not reading it the cover is always on. I pick it up and put it down very gently. I don't use it outside the house, although being portable that shouldn't be a problem.
Just how fragile are these devices? It never occured to me that a crack could just appear in the glass and ruin the reader. |
04-08-2010, 02:53 AM | #33 |
Orisa
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The device has fallen multiple times in my case, one of them in the street when I was running (it skated quite a bit ) and the snap-on cover has already its good scratches. But the device is working as usual and no damage in the screen.
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04-08-2010, 02:56 AM | #34 |
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Thanks for that, it seems it can withstand a fair bit of knocking about, then.
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04-08-2010, 04:01 AM | #35 | |
Wizard
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Quote:
A piece of glass can be very strong and damage resistant. A typical glass pane can withstand surprising amount of force or shock. But if you hit it "wrong way" even a relatively small shock can cause a crack. a Prince Rupert's Drop is a nice - even if highly exaggerated - demonstration on how strong and how weak at the same time a piece of glass can be. http://en.wikipedia.org/wiki/Prince_Rupert%27s_Drop Very nice video http://www.youtube.com/watch?v=6V2eCFsDkK0 http://www.youtube.com/watch?v=8-GOwtikSO0 At the moment all e-ink screens have glass substrate. We have been waiting AGES for plastic based e-ink screens to enter the production. We were told they should start production of plastic substrate 9.7 inch screens Real Soon Now (TM) But do not hold your breath, it will be quite a long time before plastic based 5 and 6 inch screen start to be manufactured. |
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04-08-2010, 04:39 AM | #36 |
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The 360° is a very sturdy thing indeed. Mine lived through a car crash with only a little dent in the joystick. As for screen breaking, none of the modern readers likes to be twisted in whatever way. Twisting = no good.
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04-08-2010, 06:17 AM | #37 |
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Thanks, kacir. I'll check out those videos later. I love your TM there
mtravellerh, I can imagine that twisting would be a bad thing, and can't even imagine why someone would do that. Glad your PB360 survived the crash, that's pretty impressive. |
04-08-2010, 07:40 AM | #38 |
Text Transformer
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My FB360 is very durable. She survived more than a few drops, some splashes, a few twist (tested out of curiosity how durable would it feel), burden under piles of printed books, and so on. Got only some scratches and was froze twice.
a tough girl indeed... |
04-08-2010, 07:43 AM | #39 |
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Please don't twist MM, seriously!!
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04-08-2010, 08:07 AM | #40 |
Text Transformer
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Easy there...I just wanted to try "all the way possible" with my girl. I'm quite a tough user so I want to know how much she can bear. It's a fact I need to know by myself.
Not that I want to break my PB or something... |
04-08-2010, 08:10 AM | #41 |
Orisa
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Last time I twisted something for the fun of it it was an original game (Civilization III) I had been lent. Cue forking up 50 euro to replace the damaged disk with a new one
From there on I learnt my lesson |
04-08-2010, 08:22 AM | #42 |
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Interesting to read this discussion. Never realized this was a hazard.
I prefer my PB 360 over the Sony 600 I had, but it does seem that Sony's metal casing does make sense then (even though I still prefer the weight advantage of the PB plastic casing). |
04-08-2010, 08:25 AM | #43 |
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I think the PB 360 is sturdier than the large majority of the devices, including Sony's.
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04-08-2010, 09:40 PM | #44 | |
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It is unusual the retailer store and the sales representative don't know each other
Quote:
I emailed to Mr. Dulin to complain, and forward to him all the emails between me and the sales representative and have never received his response since then. I don't know who should I talk to, somebody suggest that I talk to manufacturer - pocketbook reader, some suggest that I talk to those from which I ordered the device. The retailer website specifies that the package should not include charger and SD card, but the manufacturer's package specifies it should include charger and SD. That's why I have run into argument with the sales representative the first week I received the order. I believe I was deemed as a trouble-maker since then. My suggestions: (1) streamline the package information so buyer not get confused. (2) supply the return policy as earlier as possible so buyer can make a sound decision. In my case. I got the return policy two weeks after I have had the product in my hand. It is a good product, I can't believe it is so fragile and short-lived. Friends: I will not visit this post again. I will accept my bad luck. Hope my post can remind you to be more careful and gentle with your e-reader. I will wait for several months to find a really dependable E-Reader. |
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04-08-2010, 10:32 PM | #45 | |
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Quote:
While that type of service may be going above and beyond -and- not judging who is "right or wrong", I have to admit that this type of response is not one I would expect from a customer oriented company. While I understand that upset customers can be frustrating to deal with, the sarcasm and glee in being right made me empathize with the OP more so than his case. I'm glad others have reported having better customer service experiences. Last edited by Boston; 04-09-2010 at 08:39 AM. |
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