Dropped reader, now it won't respond!!

RavenT69 · 08-04-2009, 06:39 PM

My wonderful 3 month old kitten knocked my 505 off of my bathroom sink. It hit the floor. It is still in the protective case it came with. After I picked it up, I tried to turn it on. Nothing happened. I plugged it into my computer, and nothing happened. It isn't registering at all. I tried pressing the reset button, to no avail. I held down the reset button for 45 seconds, turning it on and off. Nothing happened.

I'm not sure what to do. I bought it on ebay, brand new, unopened. But since I don't have a retail receipt, I'm not sure if I can get it covered under warranty. And as far as that goes, I'm not sure dropping it is covered under warranty, even though I have only had it for a month.

Does anyone have any suggestions?! I'm at my wits end! I am not made of money, and can't afford to spend another $300 on a replacement!!

JSWolf · 08-04-2009, 06:44 PM

Any chance you can contact the seller and get the receipt?

RavenT69 · 08-04-2009, 07:11 PM

I sent him a message, but I don't know if he has one. I haven't heard anything yet. I called the sony store in my area, but without a receipt, they can't do anything for me. I'm hoping the seller has one, since it was brand new, unopened. If he doesn't, I don't know what else to do.

RavenT69 · 08-04-2009, 08:37 PM

Hmmm! That was totally weird!! All of a sudden it started working again! I left it plugged into my computer, for what reason, I don't know. When all of a sudden the explorer window popped up, allowing access to the reader!! It wasn't low on battery, since I had full bars before it died on me. But I'm very happy that it's working. I'm still going to see if I can get a copy of the receipt in case I have a problem in the future. But for now it seems to be working just fine!!

dreams · 08-05-2009, 02:47 AM

Glad your Reader is working now!

BookCat · 08-16-2009, 12:54 AM

Purchase, from Sony, the mains power adapter and leave it plugged in for about eight hours. Your reader needs a few rounds of long recharges. I'll re-edit with a useful link.

https://www.mobileread.com/forums/showthread.php?t=21337

08-04-2009, 06:39 PM	#1
RavenT69 Junior Member Posts: 6 Karma: 10 Join Date: Aug 2009 Device: Sony PRS-505	Dropped reader, now it won't respond!! My wonderful 3 month old kitten knocked my 505 off of my bathroom sink. It hit the floor. It is still in the protective case it came with. After I picked it up, I tried to turn it on. Nothing happened. I plugged it into my computer, and nothing happened. It isn't registering at all. I tried pressing the reset button, to no avail. I held down the reset button for 45 seconds, turning it on and off. Nothing happened. I'm not sure what to do. I bought it on ebay, brand new, unopened. But since I don't have a retail receipt, I'm not sure if I can get it covered under warranty. And as far as that goes, I'm not sure dropping it is covered under warranty, even though I have only had it for a month. Does anyone have any suggestions?! I'm at my wits end! I am not made of money, and can't afford to spend another $300 on a replacement!!

08-16-2009, 12:54 AM	#6
BookCat C L J Posts: 2,911 Karma: 21115458 Join Date: Dec 2008 Location: Birmingham UK Device: Sony e-reader 505, Kindle PW2, Kindle PW3, Kobo Libra2	Purchase, from Sony, the mains power adapter and leave it plugged in for about eight hours. Your reader needs a few rounds of long recharges. I'll re-edit with a useful link. https://www.mobileread.com/forums/showthread.php?t=21337 Last edited by BookCat; 08-16-2009 at 12:57 AM. Reason: link added

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08-04-2009, 06:44 PM	#2
JSWolf Resident Curmudgeon Posts: 76,491 Karma: 136564766 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Any chance you can contact the seller and get the receipt?

08-04-2009, 07:11 PM	#3
RavenT69 Junior Member Posts: 6 Karma: 10 Join Date: Aug 2009 Device: Sony PRS-505	I sent him a message, but I don't know if he has one. I haven't heard anything yet. I called the sony store in my area, but without a receipt, they can't do anything for me. I'm hoping the seller has one, since it was brand new, unopened. If he doesn't, I don't know what else to do.

08-04-2009, 08:37 PM	#4
RavenT69 Junior Member Posts: 6 Karma: 10 Join Date: Aug 2009 Device: Sony PRS-505	Hmmm! That was totally weird!! All of a sudden it started working again! I left it plugged into my computer, for what reason, I don't know. When all of a sudden the explorer window popped up, allowing access to the reader!! It wasn't low on battery, since I had full bars before it died on me. But I'm very happy that it's working. I'm still going to see if I can get a copy of the receipt in case I have a problem in the future. But for now it seems to be working just fine!!

08-05-2009, 02:47 AM	#5
dreams It's about the umbrella Posts: 25,110 Karma: 56250158 Join Date: Jan 2009 Device: Sony 505\| K Fire \| KK 3G+Wi-Fi \| iPhone 3Gs \|Vista 32-bit Hm Prem w/FF	Glad your Reader is working now!