12-08-2008, 02:36 PM | #1 |
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Kindle Freezing
Kindle shows only black background with white threads up and down the screen. Power is on. Reset has been done. Same threads even when power is off. Nothing budges. What to do?
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12-08-2008, 02:39 PM | #2 |
Beepbeep n beebeep, yeah!
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you didn't mention if you had removed the battery or not. That would be my next move. If that doesn't work, then call Customer Service.
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12-08-2008, 02:39 PM | #3 |
Enjoying the show....
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12-08-2008, 02:44 PM | #4 |
Enjoying the show....
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From the "Kindle Support" page on Amazon
Contact Kindle Support To reach Kindle Support via phone or e-mail, please click the Customer Service button in the Contact Us box in the right-hand column of this page. Contacting us through the Web site allows you to verify security before a call is placed and ensures we have your account information ready when we call you. Our live customer service associates are available from 6 a.m. to 10 p.m. Pacific Standard Time, seven days a week. You can also reach us by calling one of these numbers: Inside the United States: 1-866-321-8851, Outside the United States: 1-206-266-0927. |
01-07-2009, 03:09 PM | #5 |
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How do I reset?
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01-07-2009, 03:12 PM | #6 |
Beepbeep n beebeep, yeah!
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Take the back panel off. At the bottom left area , there is a pin sized hole. Using a dulled pin, push in gently, watching the screen. When it flashes blank, remove the pin. A pen will not work, but a paper clip will. Styluses are right out.
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02-15-2009, 08:19 PM | #7 |
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were you loading a brand new, unopened ebook at the time? the sony reader 505 has to 'format' the ebooks at first and can sometimes freeze or crash the device into a reset. wondering if the kindle does that too.
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02-28-2009, 08:36 PM | #8 | |
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Quote:
By the way, you only have to wait for your Sony to format books if you don't transfer them with the Sony tool. Sony's tool pre-formats the titles for you using your PC's horsepower |
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