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#1 |
Member
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Karma: 10
Join Date: Sep 2011
Location: Victoria BC Canada
Device: Kobo Aura HD, Touch, iPhone
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I have a new problem with my Kobo Touch. I can connect via wifi to the store and I'm able to post achievements to Facebook, but when I sync from the home screen I get "network error". I have been syncing successfully for over a month. I have also been syncing fine since the latest firmware update.
I downloaded and synced my newspapers Monday to Thursday this week, then Friday - no sync. I have made no changes to my network at all, and I have not even reset my modem. Has anyone else seen this? I have not updated the firmware or done anything unusual. I've never reset the device, I only have 3 books and 4 newspapers loaded. Completely at a loss. ![]() Last edited by CWPitcher; 09-16-2011 at 08:16 PM. |
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#2 |
Product Manager
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Karma: 590887
Join Date: May 2010
Location: Toronto
Device: Kobo Aura H2O
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Strange. Can you try rebooting the device?
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#3 |
Member
![]() Posts: 12
Karma: 10
Join Date: Sep 2011
Location: Victoria BC Canada
Device: Kobo Aura HD, Touch, iPhone
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I just did a basic reset, and that did not resolve the connection issue. I can still post to Facebook and browse the store, but I get the "Network Error" pop up when I sync on the home screen.
Thanks for responding so quickly Sameer. Any other ideas before I try a hard reset? Cheers Last edited by CWPitcher; 09-16-2011 at 09:14 PM. |
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#4 |
Product Manager
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Karma: 590887
Join Date: May 2010
Location: Toronto
Device: Kobo Aura H2O
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#5 |
Member
![]() Posts: 12
Karma: 10
Join Date: Sep 2011
Location: Victoria BC Canada
Device: Kobo Aura HD, Touch, iPhone
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Ok I just did the reboot and it is behaving in the same way. Store and Facebook work, syncing does not. I receive the "Network Error" pop up.
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#6 |
Gangnam style!
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Karma: 3646106
Join Date: Aug 2011
Device: Kobo
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This one cropped up for me yesterday. The notable thing ws that the network error dialogue needed to be cleared twice.
At first I thought it was my wifi, but a re-boot of that didn't work. Turning kobo on and off didn't work. The pinhole reset didn't work. In the end, I exhausted all options and did a factory reset and that solved the problem. It seemed like something was corrupted and needed a re-install. |
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#7 |
Member
![]() Posts: 12
Karma: 10
Join Date: Sep 2011
Location: Victoria BC Canada
Device: Kobo Aura HD, Touch, iPhone
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Thanks nogle and Sameer
Yes I had to clear the error twice each time that I tested it as well. I will try the hard reset later and post my results back here. Something corrupted sounds plausible too. Cheers |
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#8 |
Wizard
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Karma: 1077205
Join Date: Jun 2011
Device: Kobo Touch, Sony T1, Kobo Mini
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With earlier software versions with similar problem for KT I deleted trial books with windows explorer emptied garbage then rebooted . It then started to work again.
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#9 |
Member
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Karma: 10
Join Date: Jun 2011
Device: Kobo Touch
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For what it's worth, I just tried to do a wireless update from the home screen on my KT and ran into the same problem.
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#10 |
Trying for calm & polite
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Karma: 9455193
Join Date: May 2010
Location: Mostly in Canada
Device: kobo original, WiFI, Touch, Glo, and Aura
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There was a power outage this AM and Kobo is working to restore everything. Anything that is happening now is probably NOT related to other WiFi issues.
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#11 |
Junior Member
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Karma: 12
Join Date: Jun 2011
Device: Kobo
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I had the same issue but it may be related to a couple of wifi connections I had on my Kobo. I just returned from vacation an had used a number of wifi connections. When I tried to delete the connections, all deleted fine except two. Trying to delete these final two wifi connections caused my Kobo to hang. I also experienced the same "Network Error" message with the same behaviour (wifi connects-can browse-but cannot update). Of course, correlation may not indicate causality. This being said, a factory reset solved the issue.
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#12 |
Guru
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Karma: 3593438
Join Date: Jun 2011
Location: Australia
Device: Kobo Glo. Galaxy Tab S 8.4
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I noticed this a couple of days ago and it still occurs for me.
I know it worked ok last week some time as I check for updates every few days. Using 1.9.10 |
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#13 | |
Guru
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Karma: 3593438
Join Date: Jun 2011
Location: Australia
Device: Kobo Glo. Galaxy Tab S 8.4
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Just to clarify the message I get is as follows:
Quote:
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#14 |
Member
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Karma: 10
Join Date: Sep 2011
Location: Victoria BC Canada
Device: Kobo Aura HD, Touch, iPhone
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Factory reset corrected the issue for me.
One other detail in case it helps - when it was not working I could browse the store but at the point where I actually tried to purchase something, I would get the error as well. Thanks everyone for the help and comments. ![]() |
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#15 |
Comic book artist
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Karma: 1760679
Join Date: Apr 2011
Location: Detroit
Device: Nook Glowlight, iPad, iPhone
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Mine just started doing this last night. Reset the modem, turned the device off and on, even deleted the network and put the password back in. Still getting network errors every time I try to sync.
But I can get to the store, and use the browser without problem. It also updates my bookmark when I put it to sleep. It's only after hitting the "sync" button on the main page that the network error occurs. |
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