09-22-2024, 06:55 AM | #46 |
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What is so special about a "TV"? TVs can cost less then an ereader. An ereader seams like a simpler device then a TV, so shouldn't it last longer? The only thing that comes to the top of my head is that ereaders rely on a battery, but a Lion battery should last at least 3 years?
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09-22-2024, 06:58 AM | #47 | |
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Or if Hermano is in the UK, maybe this applies:
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09-22-2024, 08:15 AM | #48 | |
o saeclum infacetum
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09-23-2024, 07:08 AM | #49 | ||
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Quote:
Quote:
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09-23-2024, 07:26 AM | #50 | |
Evangelist
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Quote:
The contact mentioned in the OP appears to be beyond the warranty period (the later of two years from original retail purchase and 90 days from warranty replacement). It seems OP got a warranty replacement, but it's now beyond the warranty period. |
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09-23-2024, 07:28 AM | #51 | |
o saeclum infacetum
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Quote:
TL; DR: there is no doubt from which to benefit. |
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09-23-2024, 01:14 PM | #52 | |
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09-23-2024, 05:09 PM | #53 | |
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Quote:
Going by the thread where @Hermano whinged about the lack of speed in Kobo accepting his warranty claim and that there was no message indicating when the replacement device was received... OTOH, my experiences with Kobo CS have been more like the experience reported in message #4 in that thread. |
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09-23-2024, 05:49 PM | #54 | |||
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Quote:
However, I don't see why an ereader shouldn't last 6 years, excepting the battery. Quote:
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09-23-2024, 06:14 PM | #55 | |
Bibliophagist
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Quote:
As I've mentioned before, my limited experiences with Kobo customer service have been good. Though like most customer service, it seems that experiences vary all over the place. My experiences with Amazon CS for instance ranged from returning a SSD that worked for about 15 minutes after it was installed and then played dead which was exchanged with no issues after one CS call to a USB multi-port charger which arrived dead and it took multiple phone calls and customer service chats to get a replacement unit authorized. |
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10-05-2024, 08:12 AM | #56 |
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If Kobo cared about customers, we'd either still have the Libra 2 or a Libra BW.
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