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07-09-2024, 05:15 AM | #1 |
Junior Member
Posts: 2
Karma: 10
Join Date: Jul 2024
Device: Kobo Clara HD
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Kobo Clara HD does not restart after update and factory reset
Hello, I bought a (refurbished) Kobo Clara HD end 2023 and just installed some system updates. Now, the reader keeps crashing. I managed to do a factory reset (30 seconds power button hold and then 15 seconds). The reader then resets with the famous 3 dots and 2 arrows in a circle, and after more than 30 minutes it shows the original start up screen (an image of the reader and instruction implying you press the power button). Upon pressing the power button, it seems like starting up but then just shows a blank (white) screen. The led next to the power button keeps flashing. I repeated the factory reset process a couple of times with the same result. I also tried turning the reader of by pressing the power button for 8 seconds and then turning it on. I've tried the proces with the reader connected to power, also without, to different power sources etc. I've contacted the seller for warranty, but in the meanwhile I wonder what I can do about this. Eternally grateful if someone has the solution as I will be going on holiday in 4 days....
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07-09-2024, 07:19 AM | #2 |
Guru
Posts: 891
Karma: 270670
Join Date: Jun 2016
Device: Kobo
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You can ask for an image in this topic
https://www.mobileread.com/forums/sh...d.php?t=355778 and replace it. If it doesn't fix it, then the sd card is probably damaged. Replace the card. |
07-09-2024, 11:19 AM | #3 |
Grand Sorcerer
Posts: 5,718
Karma: 66666666
Join Date: Dec 2011
Location: Australia
Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles
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Over-the-air updates or sideloaded? If sideloaded, have you triple checked that it was the right firmware for your particular device?
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