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#1 |
Addict
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Karma: 5497310
Join Date: Sep 2012
Device: Sony PRS-T2, Kindle
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.acsm File Not Being Downloaded
For the past week or so I've been having trouble downloading purchased books from the Kobo store onto my computer. When I click on "Download Now" on the website, instead of the acsm file downloading, a blank browser page is loaded (not in a new tab or window) and in the address bar there is a long address that begins with "https://acs4.kobo.com/fulfillment/URLLink.acsm?".
Sometimes when I've returned to the site later in the day the download has worked as usual (that is, as it should), but sometimes even that doesn't help, and despite repeated tries all I get is the empty window. I've restarted the browser, restarted the computer, cleared the browser cache, but none of those things seem to make any difference. Is this happening to anybody else, or am I just lucky? And is there a way to get things working normally again? |
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#2 |
Connoisseur
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Karma: 109178
Join Date: May 2024
Location: Salisbury, UK
Device: Clara 2E, Clara BW, Mini, Libra H2O, Paperwhite (10G), Boox Poke 5
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The obvious first question is "have you checked your browser settings?" Are .acsm files explicitly set to download? If not, does adding the file type help you?
Apologies if you think I'm being patronising; I know it's an obvious point, but you haven't said anything about it. |
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#3 | |
Addict
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Karma: 5497310
Join Date: Sep 2012
Device: Sony PRS-T2, Kindle
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Quote:
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#4 |
Grand Sorcerer
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Join Date: Jan 2014
Location: Estonia
Device: Kobo Sage & Libra 2
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Have you tried another browser, preferably without cookies or any customizations?
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#5 |
Addict
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Join Date: Sep 2012
Device: Sony PRS-T2, Kindle
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Hours later still no luck with the browser I've been using. With a different browser, however, the .acsm files were promptly downloaded. So apparently within the last week or so something has fouled up my usual browser. Perhaps there was an update I've forgotten about that somehow gummed up the works.
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