Troubleshooting Kindle Scribe - Error communicating with device

anca2604 · Today, 05:40 AM

Hi everyone. I updated today to the latest Calibre version 7.14 and now I get the below error message and don't know what else to do:

calibre, version 7.14.0
ERROR: Error: Error communicating with device

's10001'

Traceback (most recent call last):
File "calibre\gui2\device.py", line 112, in run
File "calibre\gui2\device.py", line 596, in _sync_booklists
File "calibre\devices\mtp\driver.py", line 370, in sync_booklists
File "calibre\devices\mtp\driver.py", line 360, in write_metadata_cache
File "calibre\devices\mtp\driver.py", line 200, in put_calibre_file
File "calibre\devices\mtp\windows\driver.py", line 37, in check_thread
File "calibre\devices\mtp\windows\driver.py", line 447, in put_file
File "calibre\devices\mtp\windows\driver.py", line 37, in check_thread
File "calibre\devices\mtp\windows\driver.py", line 431, in delete_file_or_folder
File "calibre\devices\mtp\filesystem_cache.py", line 120, in parent
KeyError: 's10001'

I am using a Kindle Scribe and I have never had such issues until today. Please advise what can I do to fix this?

So far, I have restarted the device (the laptop as well), and deleted the driveinfo.calibre and metadata. calibre files to force a rescan. Sadly, the issue was not fixed.

I really don't want to reset the Scribe as it would be a hassle to put everything back and re-index, etc. so please tell me if there is another solution I can try.

Not sure if this is related to some new bug in the latest Calibre version, but I can say with certainty that with the previous Calibre version there were no issues whatsoever (aside from the problems with the squished cover thumbnails that everyone experienced).

Thank you 🙏

BenTheGreat · Today, 09:25 AM

I'm having the same issue. It started right after updating to the latest version. Despite the error, it does complete the initiating task.

I've swapped around USB cables, tries multiple ports, etc. It has no faulty properties when it's connected and I scan my system for details on PnP devices, either. Moreover, when I have some more time I will try a few other things to see if I can isolate an issue on my end.

Today, 05:40 AM	#1
anca2604 Junior Member Posts: 9 Karma: 10 Join Date: Mar 2017 Device: Kindle Voyage	Kindle Scribe - Error communicating with device Hi everyone. I updated today to the latest Calibre version 7.14 and now I get the below error message and don't know what else to do: calibre, version 7.14.0 ERROR: Error: Error communicating with device 's10001' Traceback (most recent call last): File "calibre\gui2\device.py", line 112, in run File "calibre\gui2\device.py", line 596, in _sync_booklists File "calibre\devices\mtp\driver.py", line 370, in sync_booklists File "calibre\devices\mtp\driver.py", line 360, in write_metadata_cache File "calibre\devices\mtp\driver.py", line 200, in put_calibre_file File "calibre\devices\mtp\windows\driver.py", line 37, in check_thread File "calibre\devices\mtp\windows\driver.py", line 447, in put_file File "calibre\devices\mtp\windows\driver.py", line 37, in check_thread File "calibre\devices\mtp\windows\driver.py", line 431, in delete_file_or_folder File "calibre\devices\mtp\filesystem_cache.py", line 120, in parent KeyError: 's10001' I am using a Kindle Scribe and I have never had such issues until today. Please advise what can I do to fix this? So far, I have restarted the device (the laptop as well), and deleted the driveinfo.calibre and metadata. calibre files to force a rescan. Sadly, the issue was not fixed. I really don't want to reset the Scribe as it would be a hassle to put everything back and re-index, etc. so please tell me if there is another solution I can try. Not sure if this is related to some new bug in the latest Calibre version, but I can say with certainty that with the previous Calibre version there were no issues whatsoever (aside from the problems with the squished cover thumbnails that everyone experienced). Thank you 🙏

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Today, 09:25 AM	#2
BenTheGreat Junior Member Posts: 2 Karma: 10 Join Date: Jul 2024 Device: Kindle Scribe	I'm having the same issue. It started right after updating to the latest version. Despite the error, it does complete the initiating task. I've swapped around USB cables, tries multiple ports, etc. It has no faulty properties when it's connected and I scan my system for details on PnP devices, either. Moreover, when I have some more time I will try a few other things to see if I can isolate an issue on my end.