Poke 3 Touch Disabled, only power button working

KingsGambit · 10-14-2023, 08:17 PM

I woke up my Boox Poke 3 earlier today and touch wasn't working. It's immaculate and in perfect condition. I rebooted it by holding power and touch came back. I ran a firmware update, which succeeded, but now touch isn't working even after a restart. I can see the library, but nothing happens when I touch anything on screen. I can turn it off/reboot it since the power button still works, but that's it.

Is there anything I can do to re-enable touch, otherwise this device is useless? Can it be factory reset somehow with only a power button? Thank you in advance for any suggestions!

Renate · 10-15-2023, 07:39 AM

Ok, things to do while you're working this out.
Use a USB mouse (wired or dongled) and a USB OTG adapter.
Or use a Bluetooth mouse if you can get it paired.
Make sure ADB (USB debugging) is on.

If you're rooted, try:

Code:

adb shell cat /dev/input/event1

It should spew out garbage when you doodle the screen.

Is this version 3.3.2 now?

It could be a hardware failure of the capacitive touch.

KingsGambit · 10-23-2023, 04:49 AM

Quote:

Originally Posted by Renate

Ok, things to do while you're working this out.
Use a USB mouse (wired or dongled) and a USB OTG adapter.
Or use a Bluetooth mouse if you can get it paired.
Make sure ADB (USB debugging) is on.

If you're rooted, try:

Code:

adb shell cat /dev/input/event1

It should spew out garbage when you doodle the screen.

Is this version 3.3.2 now?

It could be a hardware failure of the capacitive touch.

Thank you very much for the reply. A mouse-with-adapter does actually work remarkably. I let me get to the About page to photograph for the Onyx support team, and they think it's a faulty screen, the cost of which to replace is almost as much as the thing was new.
I might keep it for now to see if some future firmware helps, but it feels like a lost cause :-(

Thank you very much for the helpful reply, I appreciate that very much.

Renate · 10-23-2023, 08:08 AM

You might try re-seating the connector of the touch.
Open the back, flip the bail up on the connector, remove, re-insert, push the bail down.

KingsGambit · 10-27-2023, 06:27 AM

Quote:

Originally Posted by Renate

You might try re-seating the connector of the touch.
Open the back, flip the bail up on the connector, remove, re-insert, push the bail down.

This is a great suggestion and I'm absolutely willing to give this a go. Do i need any particular tools? I take the back off, find where the screens connects to some kind of mainboard and re-seat the connection?

Renate · 10-27-2023, 08:30 AM

Do you have ADB & rooted? Did you try that command?

Opening the case with guitar picks starting near the USB.
The corners are a bit tough to pop.
The flex PCB for touch is covered wtih black fabric tape.
Pick that off. Flip the black bail up with your fingernail.

10-14-2023, 08:17 PM	#1
KingsGambit E4 Posts: 13 Karma: 14 Join Date: Jun 2010 Location: London, UK Device: None	Poke 3 Touch Disabled, only power button working I woke up my Boox Poke 3 earlier today and touch wasn't working. It's immaculate and in perfect condition. I rebooted it by holding power and touch came back. I ran a firmware update, which succeeded, but now touch isn't working even after a restart. I can see the library, but nothing happens when I touch anything on screen. I can turn it off/reboot it since the power button still works, but that's it. Is there anything I can do to re-enable touch, otherwise this device is useless? Can it be factory reset somehow with only a power button? Thank you in advance for any suggestions!

10-15-2023, 07:39 AM	#2
Renate Wizard Posts: 2,407 Karma: 10000009 Join Date: Feb 2012 Device: Nook NST, Glow2, 3, 4, '21, Kobo Aura2, Poke3, Poke5	Ok, things to do while you're working this out. Use a USB mouse (wired or dongled) and a USB OTG adapter. Or use a Bluetooth mouse if you can get it paired. Make sure ADB (USB debugging) is on. If you're rooted, try: Code: adb shell cat /dev/input/event1 It should spew out garbage when you doodle the screen. Is this version 3.3.2 now? It could be a hardware failure of the capacitive touch.

10-27-2023, 08:30 AM	#6
Renate Wizard Posts: 2,407 Karma: 10000009 Join Date: Feb 2012 Device: Nook NST, Glow2, 3, 4, '21, Kobo Aura2, Poke3, Poke5	Do you have ADB & rooted? Did you try that command? Opening the case with guitar picks starting near the USB. The corners are a bit tough to pop. The flex PCB for touch is covered wtih black fabric tape. Pick that off. Flip the black bail up with your fingernail. Attached Thumbnails

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Power Button Stopped Working	Guns4Hire	PocketBook	13	06-15-2022 10:35 AM
Pocketbook 626 Touch Lux 3 - Dropbox button disabled	gadhen	PocketBook	8	06-26-2016 04:58 PM
power button doesn't work on Kindle Touch	silverzhao	Kindle Developer's Corner	6	07-09-2014 04:46 AM
having a hard time with the kobo touch power button	walid14	Kobo Reader	20	02-08-2012 01:18 PM
pdf zooming button disabled.	axel77	iRex	9	05-07-2008 11:50 AM

10-23-2023, 08:08 AM	#4
Renate Wizard Posts: 2,407 Karma: 10000009 Join Date: Feb 2012 Device: Nook NST, Glow2, 3, 4, '21, Kobo Aura2, Poke3, Poke5	You might try re-seating the connector of the touch. Open the back, flip the bail up on the connector, remove, re-insert, push the bail down.