Kindle "device" not recognised, but storage is

[JuJu]

Hi all,

I've set up a brand new, fresh install, dedicated machine, purely for Kindle.
It's a w10 enterprise 22H2.
Running Calibre 7.9

When I plug in the Kindle, which is still recognised on my existing calibre install on my laptop, it's not recognised by Calibre on the new machine, but Windows Explorer sees a new drive F labelled Kindle on the new machine.

So the Kindle is being recognised by the OS, but not Calibre.

The debug log with plugins is here;

Spoiler:

ApplicationPaletteChange event ignored
Using calibre Qt style: True
Traceback (most recent call last):
File "calibre\gui2\ui.py", line 147, in __init__
File "calibre\gui2\ui.py", line 165, in init_iaction
File "calibre\customize\__init__.py", line 659, in load_actual_plugin
File "importlib\__init__.py", line 126, in import_module
File "<frozen importlib._bootstrap>", line 1204, in _gcd_import
File "<frozen importlib._bootstrap>", line 1176, in _find_and_load
File "<frozen importlib._bootstrap>", line 1147, in _find_and_load_unlocked
File "<frozen importlib._bootstrap>", line 690, in _load_unlocked
File "calibre\customize\zipplugin.py", line 205, in exec_module
File "calibre_plugins.bbcgf_ebook.ui", line 17, in <module>
File "calibre\customize\zipplugin.py", line 205, in exec_module
File "calibre_plugins.bbcgf_ebook.main", line 17, in <module>
ModuleNotFoundError: No module named 'PyQt4'
calibre Debug log
calibre 7.9 embedded-python: True
Windows-10-10.0.19045-SP0 Windows ('64bit', 'WindowsPE')
('Windows', '10', '10.0.19045')
Python 3.11.5
Windows: ('10', '10.0.19045', 'SP0', 'Multiprocessor Free')
Interface language: None
EXE path: C:\Program Files\Calibre2\calibre-debug.exe
Successfully initialized third party plugins: BBC GoodFood Recipe Reader (1, 1, 0) && Generate Cover (2, 3, 4) && Goodreads (1, 8, 1) && Kindle hi-res covers (0, 5, 1)
calibre 7.9 embedded-python: True
Windows-10-10.0.19045-SP0 Windows ('64bit', 'WindowsPE')
('Windows', '10', '10.0.19045')
Python 3.11.5
Windows: ('10', '10.0.19045', 'SP0', 'Multiprocessor Free')
Interface language: None
EXE path: C:\Program Files\Calibre2\calibre-debug.exe
Successfully initialized third party plugins: BBC GoodFood Recipe Reader (1, 1, 0) && Generate Cover (2, 3, 4) && Goodreads (1, 8, 1) && Kindle hi-res covers (0, 5, 1)
QPA platform: windows
devicePixelRatio: 1.0
logicalDpi: 96.0 x 96.0
physicalDpi: 96.0 x 96.1497975708502
[0.00] Starting up...
[0.01] Showing splash screen...
[0.20] splash screen shown
[0.20] Initializing db...
[0.22] db initialized
[0.22] Constructing main UI...
[0.66] GUI main window shown
[0.72] main UI initialized...
[0.72] Hiding splash screen
[0.83] Starting the smartdevice driver
SMART_DEV ( 0.00: 0.001) _attach_to_port try ip address "" on port 9090
SMART_DEV ( 1.29: 0.860) _startup_on_demand listening on port 9090
SMART_DEV ( 1.35: 0.001) _attach_to_port try ip address "" on port 54982
SMART_DEV ( 1.37: 0.000) _startup_on_demand broadcast socket listening on port 54982
[2.22] Finished starting smartdevice
[2.58] splash screen hidden
[2.58] Started up in 2.58 seconds with 221 books

The debug log without optional plugins is here;

ApplicationPaletteChange event ignored
Using calibre Qt style: True
calibre Debug log
calibre 7.9 embedded-python: True
Windows-10-10.0.19045-SP0 Windows ('64bit', 'WindowsPE')
('Windows', '10', '10.0.19045')
Python 3.11.5
Windows: ('10', '10.0.19045', 'SP0', 'Multiprocessor Free')
Interface language: None
EXE path: C:\Program Files\Calibre2\calibre-debug.exe
Successfully initialized third party plugins: BBC GoodFood Recipe Reader (1, 1, 0) && Generate Cover (2, 3, 4) && Goodreads (1, 8, 1) && Kindle hi-res covers (0, 5, 1)
calibre 7.9 embedded-python: True
Windows-10-10.0.19045-SP0 Windows ('64bit', 'WindowsPE')
('Windows', '10', '10.0.19045')
Python 3.11.5
Windows: ('10', '10.0.19045', 'SP0', 'Multiprocessor Free')
Interface language: None
EXE path: C:\Program Files\Calibre2\calibre-debug.exe
Successfully initialized third party plugins: BBC GoodFood Recipe Reader (1, 1, 0) && Generate Cover (2, 3, 4) && Goodreads (1, 8, 1) && Kindle hi-res covers (0, 5, 1)
QPA platform: windows
devicePixelRatio: 1.0
logicalDpi: 96.0 x 96.0
physicalDpi: 96.0 x 96.1497975708502
[0.00] Starting up...
[0.01] Showing splash screen...
[0.20] splash screen shown
[0.20] Initializing db...
[0.22] db initialized
[0.22] Constructing main UI...
[0.67] GUI main window shown
[0.75] main UI initialized...
[0.75] Hiding splash screen
[0.89] Starting the smartdevice driver
SMART_DEV ( 0.00: 0.001) _attach_to_port try ip address "" on port 9090
SMART_DEV ( 1.29: 0.834) _startup_on_demand listening on port 9090
SMART_DEV ( 1.34: 0.000) _attach_to_port try ip address "" on port 54982
SMART_DEV ( 1.37: 0.001) _startup_on_demand broadcast socket listening on port 54982
[2.28] Finished starting smartdevice
[2.64] splash screen hidden
[2.64] Started up in 2.64 seconds with 221 books

I've loaded Amazon Kindle Reader onto the PC, in the hope there were some drivers I'm missing, as it's a brand new install.

Does anyone have any advice for me please?

Thanks

[JuJu]

I should have mentioned I exported my laptop's calibre and imported it on the new machine

[kovidgoyal]

You need ot get the debug log from Preferences->Miscellaneous->Debug device detection

[JuJu]

Thank you for replying so quickly.

Here are the logs, one before connecting, and one after connecting with the storage recognised.

Does the speed of the USB matter? I'm using USB 1

Thanks

Juju

[kovidgoyal]

Neither of those logs are showing a connected Kindle on your system. It needs to show up in windows Explorer first, beciae calibre can connect to it

[JuJu]

Here's a screen shot of the desktop there's the Kindle drive available.

[kovidgoyal]

Yes but windows is not reporting the device in the list of connected devices to calibre, so calibre cannot see it. You can try rebooting both the device and your computer.