04-08-2024, 05:55 AM | #1 |
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Device: Kobo Touch
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Kobo Desktop Sign in Nightmare
Trying to sign in my wife's Kobo and I am now getting
"Wait! You are using two different accounts Kobo Desktop signed in as ****@**** ereader signed in as ****@****" Which doesn't make any sense at all as they are exactly the same emails. She can sign into the Kobo webpage using her email and password, but the Kobo Desktop app just comes up with that error message. Been on a chat with Kobo now for nearly two hours, uninstalled, reinstalled the Kobo Desktop, updated billing address, tried on my laptop, (same error). It's taking about 15 minutes a time just to read my responses in the chat box. Not much anyone here can do, but I need the rant... It's been 23 minutes now from my last response. |
04-08-2024, 06:00 AM | #2 |
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Join Date: Jul 2012
Device: Kobo Touch
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It's now been two and a half hours
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04-08-2024, 06:54 AM | #3 |
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45 minutes just to read my last response, which only asked for information that I had already given.
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04-08-2024, 07:09 AM | #4 |
the rook, bossing Never.
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Location: Ireland
Device: All 4 Kinds: epub eink, Kindle, android eink, NxtPaper11
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Why bother with Kobo Desktop?
I've 5 kobos in use and setup Kobos for 7 other people. None of us use the Kobo Desktop. I've also bought ebooks from Kobo. I've updated FW via WiFi and also USB Cable. There is no operation to do with a physical Kobo or the Kobo web site that needs the desktop. |
04-08-2024, 07:34 AM | #5 |
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Tried signing out in the ereader and signing back in, had to go through the whole setup again, but at least I can sign in now to the Kobo Desktop
Currently importing content, which is taking ages, hope all the books are still there. |
04-08-2024, 07:34 AM | #6 | |
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Quote:
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04-08-2024, 07:42 AM | #7 |
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Is there a link to show me how to update firmware, doing what I was told has lost all the series information, and reset all the books to unread.
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04-08-2024, 07:48 AM | #8 | |
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Posts: 336
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Device: Kobo Touch
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Quote:
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04-08-2024, 08:11 AM | #9 | |
Custom User Title
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Join Date: Oct 2018
Location: Canada
Device: Kobo Libra H2O, formerly Aura HD
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No need for that. Download the firmware for your device, plug your device in, and extract the zip to the .kobo subfolder. It'll start installing once ejected.
Quote:
Last edited by ownedbycats; 04-08-2024 at 08:15 AM. |
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04-08-2024, 08:39 AM | #10 | |
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Quote:
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04-08-2024, 09:05 AM | #11 |
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Posts: 336
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Join Date: Jul 2012
Device: Kobo Touch
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Well, that was easy, wife's Kobo now backed up.
Luckily she was OK about only loading those books/series that she new she hadn't read. About 30 books, so that'll keep her going for a while I'll now forget about Kobo Desktop, I'll remove it from my PC as I will not be using it again. |
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